“I ordered 600mg of Gabapentin frrom your site. I got a call that my Vet wanted 2 pills per day, the order was filled for 300mg for 60 pills, twice the price and quantity. I chose Koala as they were the best price on 600 mg, It's much harder to give 2 pills than one. Accurate info should have been given, not Vet wants it changed. I think the woman who called didn't have correct info, not her fault, justy bad communication.”
“The best part about my order was the price. I got a good deal on a 3 month supply of flea and tick medicine for my dogs. Unfortunately, there's not much else I was happy with. I wanted to order more, but I could not get more for the same price per dose so I was limited to a three month supply. Now I will need to continue to look for a sale. I prefer to order a six or twelve month supply so I don't have to think about it again for some time. The boxes arrived crushed and opened.”
“I did get my cat's medicine at a good price, finally. The order processed for a week before it shipped. I emailed customer service to ask about it, but nobody bothered to get back to me. Once it shipped, it got here fast. Unfortunately, I needed it and had to buy the product at my vet's office. Now I have two tubes of the same thing. I hope their auto shipping process is more reliable, but I'll have to cancel the first auto shipment since I had to purchase an extra one at the vet.”
“The Qty I ordered did not match the RX from Dr. No one reached out to me to advise. I waited for a week wondering why the order was late and when I called I was advised this. Then there were more communication issues.
It all ended up fine in the end but definitely off to a rocky start.”
“You did not fill the full order. Although I will have to refill the script with you again cause you kept it. But it really upset me I should have had 2 30 pill or 4 15. Now your only giving me 3 15 so getting scammed there too.”
“Products were good and affordable, but communication and shipping were poor. My order never shipped because an item was out of stock. They didn’t email or call me. I checked shipping status to find out I needed to call them. The other items also never shipped because there was a max of two I was allowed to order and I ordered three. That wasn’t signified anywhere on the website, nor was I emailed or called. Once again, the order status told me I had to call them, so I did. They told me they wanted to confirm I still wanted the two before shipping. It’d been over a week since placing my order at this point. I verified I did want them and they said we will put a rush on your order and it will go out no later than tomorrow. I got a shipping notification three days later. Once it finally shipped, it took another week to get here.”
“Have only rec'd one shipment to date. Haven't been with you long enough to comment. I would be happier if I knew you carried my dog's special food needs, and delivered that on an auto ship”
“Took a long time for my prescription to get processed. I emailed with the information they needed, no movement. Then I called to see what was going on and they said they were missing my last name. Prior to calling them, there was no communication that this was the missing info they needed.”
