“Ordered on 20th November. I was contacted 2 different times with changes to the order. Finally received order on the 4th of December after having to call twice about order. I will not be using this service in the future. Too many "issues" arising with order.”
“Although the process of refilling your prescription is great, customer service is not in tune with best practices regarding your pet's death and what to do with unwanted unopened medication you received in the mail”
“Shipping delayed because Koala failed to reach out to us regarding a prescription change received from Veterinarian. Order was processed once we contacted Koala regaiding the extended time we were waiting for delivery. A telephone call or email from Koaka would have solved the issue.”
“It is a rare month that the medicine arrives on time. I have had to call or email way too many times.
Because of this I will be transferring my dogs meds to another pharmacy.
Everyone is always very kind and helpful but I'm done trying to get the meds on time.”
“The first girl I spoke with my last order, gave me false information on the delivery time. Had call back to find out what was the status of my delivery.”
“Very slow with order, I contacted my doctor who sent the prescription over the same day as I placed the order and I called three times to follow-up. Not sure when I would have gotten the script if I didn't call.”
“My Veterinarian writes a subscription for a year's worth of medication but Koala insists on confirming with him everytime I request a refill. It really annoys him and he ignores you because he is extremely busy due to a shortage of vets in my area. The last order I made was labeled urgent and it took you weeks to fill it. What is the issue?”
“I was upset when I got an email saying you were going to automatically ship and bill my credit card without giving me a chance to say don't send now. All I know is that I don't want to be automatically billed or sent anything from you again.”
“The website is not user friendly. When there was a question relative to a prescription I was not contacted and had to call the vet to find out the delayed status. It took 9 days for my order to arrive”
“No issue with the package - it was fine when it arrived, but it took two weeks from when I ordered it. With Amazon and other services much quicker, I'd have a hard time recommending this over other services.”
“My experience so far has not been good. The box the medicine was shipped in was too flimsy, so it arrived with USPS notifications that the box arrived without any contents. It looks like it was smashed by a heavier box and got torn on the side and top. However, it could have been intentionally opened. This makes me wonder if I can rely on medications to arrive on time. Due to the time difference between east and west coasts, by the time the package arrives, a replacement can't be sent out by Koala until the next day.”
“I did not appreciate that the company put me on auto ship when I have never done that for my pet because of weight. I also didn't like that the company shipped at 5 months instead of 6 months.”
