“Your ad shows two bottles being sold for a reasonable price. You sent me one bottle for $18. I couldn't buy two bottles for that price. I consider that false advertising and a rip off. I know I would never recommend your company to anyone. Any company that pulls that kind of stuff doesn't deserve to be recommended. You got my money. I don't know how many other people have fallen for the same scheme.”
“Order shipped really late, had to contact multiple times to get any info and eventually request a replacement. Email replies never addressed my question and seemed like noone at this company actually cared to get my dogs required meds to her in a timely manner.”
“II recently encountered an issue where I received the incorrect items in my order. Subsequently, I contacted customer service to seek clarification regarding this matter. Unfortunately, I was informed that a return was not possible and that there were no further solutions available to rectify the situation. This experience was quite disappointing, and I would appreciate any assistance you could provide in resolving this issue.”
“I ordered Molly's medicine, and the next day received an email offering me 50% discount. I emailed Koala requesting the discount, but only received $25., instead of the 50% which would have been closer to $70. Times are tough. Thank you for the $25, but I feel the email was like a coupon, which I attached for validity.”
“I did not receive the correct product. I received heart guard and I wanted nextguard plus. I sent an email about this problem but have not received a response. I did to sent the heart guard back and receive the correct product.”
“My orders for my two dogs was placed on October 18th and I haven’t received it yet. I was told by my vet that I would get it in 24-48 hours! What a joke!!”
“My order was cancelled and then I re-did the order and never got a confirmation, so I ordered my items from another company. THEN weeks later was charged and sent the items I orinignally ordered AND signed up for auto renew (I NEVER do auto renew). Super frustrated. I give one star because they did actually send the product.”
“Unacceptably slow service. It took five days to fill and ship my cat’s Rx. Comms/updates were only given when I asked for them. Koala needs to offer an option for expedited service as well as shipping. Sometimes pets can’t wait for their meds.”
“Horrible service I have called several times and still do not have my meds for my dog. I’ve called my vet and driven there twice but you guys screwed up my order and I’m very upset about it!
Now I need to waste more time next week trying to figure wtf happened
Your sales person I spoke to last lied to me and said I was all set it would be shipped
Just saw it’s canceled so she totally lied and didn’t try to help
Not impressed whatsoever”
“My order did not process. I called a week after I placed the order and was told it shipped that day. It did not. I had to call back again before the order shipped. My dog had to be euthanized before the order arrived.”
“I emailed you twice to say that I did not want Koala and you still sent the package I sent it back on opened
Georgina Worthington
PO Box 7,, Driggs ID 83422”
“Although I realize that it is likely not your fault. I just want to say my pets medication box was not sealed closed, tge tab on the box was torn open. The bottle did not have a tamper proof closure. Since it was open when received, I called for a replacement of my order. I will not give my pet medication that could have been tampered with. I'm told I would get the order replaced, but have not seen the replacement yet as it's only been a few days since I notified you of this tapering.”
“I love your product but I’m struggling with the customer service. They cancel medications I didn’t ask to be cancelled and then when I ask for it to be reactivated I’m not sent a new order and my dog now doesn’t have enough pills”
