“The medicine took a long time and it's inedible for my cat. I understand this isn't really Koala's problem but I wish I knew that ahead of time. On the other hand, the people who answered my phone calls were VERY nice and accommodating.”
“This was my first package with Koala Health. It arrived almost a week late, opened and a medication for my dog missing. I’ve reached out and waiting to hear back. I’m disappointed with this whole experience.”
“We had a little difficulty setting up our profile. All of the questions were answered but we couldn't progress to the next page. It took quite a few tries to complete.”
“The medicine for Sweetie arrived sooner than expected and that was good. But the pen device comes out much faster than expected. I have to click it once and wait, otherwise it comes out rapidly and I end up wasting some of the medicine.”
“The staff assistant took great care to understand my situation and help me take care of my situation. 5 !! Service after which expedited my prescriptions to my home for struggling patient.”
“Unfortunately, Koala falls short on every expectation from an online pharmacy. Everything takes at least a business week to process, meds have been so delayed that I had to purchase more from vet while awaiting an order arrival, and they’ve also tried to send meds for a pet that recently passed despite the fact that I notified them of the pet’s passing at the time to avoid such mishaps. They will charge for things like Bravecto every two months instead of three to “avoid lapses” in medication, but won’t expedite medications that truly cannot avoid a lapse. Extremely disappointed this is the online pharmacy my vet has chosen to use.”
