“AWFUL Company. Two weeks after ordering an eSim and bundle i still have no service. Contacted them over a dozen times and every time i get the same response, 'someone will get back to you later today' with a new reference number.
Don't sign up to this company if you want a service that works!”
“For a month now I'm having this problem I cannot Receive or Make Calls.
It first started with not Being Able to Register to the Network either Lyca or O2.
Now it Register to the Lyca however, still I cannot make a call or Receive a Call.”
“First of all it took days and days to sort out keeping my existing telephone number.
Then I keep getting a message saying ' to keep on using imessage and facetime - take out and replace your sim' - his happens on an almost daily basis.
I have never before had problems with my phone. No problems with previous subscriptions - Tesco mobile and id mobile but I chose a new supplier! Well you get what you pay for and I've had nothing but trouble with lyca mobile.”
“Unfortunately I have had no success with Lyca Denmark.
I am travelling from Australia and had researched their offers prior to travelling. It all looked very easy. So I picked up a SIM card from the airport, loaded an All-in-one plan easily online. Then the problems started. We had internet but no calls or SMS. Went back to the guy at the airport who tried to help but he said must be an issue with our Australian handsets. As I had opted for auto renewal I went online to try to turn this option off and I couldn't login to an account. I then sent a help request to Lyca and it took around a week to have the issue sorted.
30 days later I stupidly decided to recharge with a data plan only. The internet worked for approx 4 days then just stopped in the middle of me hotspotting my laptop.
Once again I reached out for support via email. No response for a week. In the meantime I called the support line and spoke to an arrogant person who wouldn't listen to my full story. Eventually I had to insist that he escalate my issue. Five days later I have heard nothing. No internet now for over a week, not good when travelling.”
“Have used Lycamobile international SIM in the past with no problems. Unfortunately, while voice and messaging worked okay overseas this year, the data package was unusable (thought it worked when tested in the US). Very frustrating. Attempted to contact customer service, butethe provided number did not work (outside of the US).”
“Absolutely RIPS through data. Using a pay as you go Sim and it somehow used up 25gigs in one day. ONE DAY. AND I was constantly turning the data off throughout the day. Three times it did it, all zapping through data in a day. Absolute scabbey money grabbers. My Sim back home is 25 gigs for a month and I maybe use 5? Scummy money grabbing company.”
“Be away by the company!
Need wait at least 40 more minutes then can start talk .finally they didn’t sort out the problem at all .the English very difficult to understand .”
“Have had no phone for a week after their so called upgrade. No communication at all to let customers know in fact they were moving from 02 to 3. There is no 3 service here so utterly useless. Customer services just said keep restarting phone!!! I am moving to new supplier but port in of number will take a few more days - wouldn't touch lycamobile ever again.”
“I use Lycamobile.dk Roaming does not work, and most of the time reception is bad in Denmark. I left some reviews about bad experience with roaming on Trustpilot, but my reviews were deleted for some reason.”
“SIM stopped working - no response
Bought the 30-day package at Heathrow. After 8 days the SIM completely stopped working. The only way to get through to any support service was to log onto the online chat, where the customer care reps simply disconnected me after I explained the problem. Dont touch them!!!! Use any other service”
“I bought the unlimited data bundle, then when I topped up they charged all my top up on data saying that I had not renewed the bundle which was a flat out lie. I bought the top up within 24 hours of my bundle expiring, they acted very dishonestly and in my opinion the terms are misleading by design and they profit from deceptive practices. They refused at first to let me speak to a manager, and then kept me waiting an extremely long time. The call center was not just rude but unreasonable in their behaviour.”
“I rarely pen reviews, but the experience I have had with Lyca Customer Care over the past week leaves me no choice. It has been nothing short of abysmal.
I have been in a constant struggle to receive an activation code for my service plan, a process that should be fairly straightforward and instantaneous. To my disbelief, after seven long days and multiple calls to customer service daily, the issue remains unresolved.
Their customer service team appears to have mastered the art of lip service, assuring me repeatedly to 'wait another 24 hours' for a solution. Even escalating the issue to a supervisor brought no respite, only the same tired refrain. Such repetitive non-resolutions have left me disillusioned and exasperated with their supposed 'service'.
Moreover, their consistent failure to provide a solution has placed me in an awkward position, as I've had to rely on my neighbors' phones to contact Lyca's Customer Care. This regrettable situation has not only tarnished my reputation but has also made me question the credibility of Lyca as a service provider.
The customer service team at Lyca seems to lack the basic understanding that prompt and efficient service is not a luxury but a fundamental expectation of their customers. Their indifferent attitude towards the very customers they are supposed to serve is concerning and begs the question of what the term 'customer care' truly means to them.
Based on my experience, I'm forced to give Lyca Customer Care a rating of 1 out of 5 stars. My recommendation for anyone considering Lyca is to proceed with caution, if at all. The frustration and inconvenience I've endured make it hard for me to envision a scenario where I could recommend Lyca to anyone in good conscience.
In the end, good customer service isn't just about resolving issues, but also about respecting the customer's time and dignity. Unfortunately, Lyca seems to be failing on all these counts. It's a bitter pill to swallow, given my initial optimism about their service. I can only hope that my experience serves as a wake-up call for Lyca to improve their customer service drastically.”
“I was in Northern Ireland (Belfast) and I bought an unlimited volume for 1 month for phone and internet for £30 from a "Spar" store. The seller was so nice and helped me unlock the SIM card and the package. 20 minutes later we checked the balance and it was only 20p left.
We called the hotline and they just said we should have called a specific number first and had the unlimited pack activated. All attempts to get my credit or my money back were unsuccessful.
I would have expected such an experience in a third world country but not in an European Country.
They have neither replied nor refund me. They advised me only to buy a new data package, unbelievable.
Just keep your hands off! Huge rip off!!! Never again !!!”
“Worst experience as a customer in a very long time. Paid 50 pounds in london for a sim, was supposed to allow me to roam in Europe. It worked 1% of the time. Do not use this company, they have offered nothing in response to my repeated requests for help over 3 weeks.”
“Low price advertised for sim. Paid via PayPal. Next screen was for yet another charge exactly the same via a credit card. Got nothing for my PayPal payment. Got refused refund. Got nothing. False advertising. Avoid at all costs.”
“Все началось с того, что мне понадобилось отключить свою карту и привязать другую (Никель банка). Ее подключить не удалось, решил воспользоваться опцией пополнения баланса с PayPal. Опция есть, пополнить невозможно. Каким-то образом удалось это сделать. Выбираю свой же тариф, чтобы снова подключить, используя пополненный баланс. Не тут-то было. Пишу в техподдержку. Спустя около 10 писем переписок мне сообщают короткий код, но не тот! я его ввожу, не ожидаю чего-то неправильного. Активируется совсем другой пакет данных! Списываются день с Никель банка! Однако его нельзя было подключить ранее! Как же так?
Пишу в ответ, какой правильный код - ничего не отвечают внятно. В итоге, я проходил с этим подключенным тарифом целый месяц специально, чтобы по окончанию его подключить свой. Мне уже в техподдержке прислали код. Ввожу код на телефоне *139*10002# и мне сообщается, что этот код невозможно активировать, приходите на сайт и выбирайте там!
То есть у меня на балансе есть деньги, но я их не могу никак потратить! Я никогда не встречал такого оператора, который полностью не работает как надо со своими клиентами. Мало того, что операторы поддержки ничего не дают (их не учат), так еще не работают их же инструкции!
В итоге у меня с баланса списались 51 евро за то, что я пользовался мобильным интернетом, хотя я даже не подозревал, что он работает! Я был в полной уверенности, что пока я не подключу новый тариф ничего работать не будет. Сказать, что я зол – ничего не сказать. Просто ужасный сервис!
В итоге я потерял деньги, время, нервы, остался без связи. Выводы делайте сами”
