“Service was very good, when they send me a a wrong sim (pay as you go instead of pay monthly sim) they told me to wait 24 hours, at the end i have been waiting for more than week. Call everyday hear the same nonsense 24 hours 48 hours or this evening .......will switch but they still don't fix it.”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“Very very bad customer service one issue not solve from last 10 days every day 3/4 callas same answer from agents I pass your issue to technical team ,if technical team can’t solve one issue in 10 days you can imagine how. Good this company worse part is customer service just bunch of rubbish and westing our time and money even can’t explain proper in English I m done with Layca I will tell uk people never use Layca if don’t trust try and make your life hell
Thanks”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
“Avoid this company unless you want to be stranded with your SIM plan not working and unable to contact anyone!
I took out 2 SIMs with prepaid plans with Lyca, which included data, calls and texts.
However, in an emergency when I tried to make a call I instead had a message telling me there was no credit so I couldn't make a call, the same then also happened with trying to send a text instead, I should have had both calls and texts. I tried to use mobile data only for this to also be apparently the same!
When I was finally able to check my account it showed as PAYG despite there being prepaid plans on both SIMS and the data plan I had taken out had also apparently halved in data from when it had been taken out.
A complaint email to customer service over ten days ago has only resulted in 2 absolutely pure nonsense responses, with very poor English and making no sense or any closer to an answer in any way as to what had happened to leave me stranded.”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“The worst company I have ever dealt with. Their customer service is useless. I tried to solve my problem with the autorenewal of the plan from January 2024 - three months and I was calling them over 20 times - because you won't get any information from them. I wrote to Customer Service, I wrote to complain and nothing at all, completely detached from reality. All I hear is 24 hours will be solved, 24 hours, 24 hours. They will say that a supervisor or manager will call you back within one hour. No one has ever called back from them. And they lie so often that they get lost in these lies, I have proven this to them many times. AVOID LYCAMOBILE LIKE THE PLAGUE. If you want a similar deal, choose Lebara. If you have any problem, it will be solved when you call them within 15 minutes, they will solve everything, and here it is in the third month from January, it's March and no results. Total paranoia, I WARN YOU - avoid LYCAMOBILE at all costs.”
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“Lycamobile: Avoid the Hassle, Choose Wisely
Lycamobile promises budget-friendly international calls, but my experience suggests otherwise. Cancelling service turned into a nightmare. Despite providing 30 days' notice, they continued deducting money from my account for 2 months straight!
Here's what truly disappointed:
Abysmal Customer Service: Reaching someone who could actually help was an ordeal in itself.
Deceptive Backend Operations: Cancelling supposedly takes 30 days, yet charges kept appearing.
Auto-renewal Trap: Be wary of hidden auto-renewal features that make escaping their service a struggle.
The initial low price becomes a deceptive lure when you consider the hidden costs and sheer frustration of cancellation. Don't get caught in Lycamobile's web. There are better mobile providers out there that offer transparency and value customer satisfaction.
My advice? Look elsewhere. Save yourself the stress and choose a provider with a proven track record of customer care and clear cancellation policies.”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“For some reason my Lyca sim card won't let me call any landline numbers 🤷♂️ they simply aren't recognised.. after reporting the issue and it working for 24 hours I'm now back with the same problem!
I wish it seemed or felt as if anyone working in the far away call centre cared or gave a damn..? 10 minutes waiting to speak to someone, for a man to shout down the phone "sorry we very busy call back in 10 minutes" and then hang up!
The dealings with this company can only be compared to many monte python sketches 😂
Can't wait to attempt to try and cancel this nightmare as others have ... 🤦♂️
But, you get what you pay for - I am totally to blame for trying to save money. 🙂👍 keep smiling people”
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“It’s the worst mobile network ever, bad customer service, not able to resolve any issue, so disrespectful, crooks, won’t provide you with any information to port your number. They are just scammers.”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“Worst customer service and backend operations, don’t be scammed by their price. Once you enter it’s very hard to cancel the service and auto renewal. I have been charged for past 4 months for inactive service and nothing helps”
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“This is the worst company I've ever dealt with. Messed up the port in date from EE even after confirming it. Left me with a bill for £190. Now double charging me for one line for 3 months...don't respond to emails, however have found out they are signed up to CEDR...complain to them...they should be shut down bunch of absolute crooks”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“Terrible service I topped up to my Lyca account as advised by text. They ignored this and tried to take the money from my bank. I then topped up £10 that they eroded at £1 per 5mb. I then tried to buy a new £5 package that has never been activated. I have emailed 2 times that too 4 days for a response asking for details in the original emails. X chat just pumps a corporate line, never bothering to read the messages I send them Karthick is hopeless. I would avoid this company. 07440029731”
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“Can't receive texts on new SIM after porting over my number. Now they refuse to give me my PAC code, enforcing me to wait two weeks. This means I have no access to my banking apps or WhatsApp as the phone cannot receive registration/OTP calls/texts. Shocking customer service, cut off several times and wasted hours already on them. DO NOT JOIN! I recommend SMARTY if you want a cheap network with decent customer service. Regret leaving them so much! (Only did it for the eSIM). Now Lyca won't let me leave and it's actually having a big effect on my life as I can't access certain apps e.g. my money abroad, crypto wallet, WhatsApp etc. Nightmare!”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“Basically, since Wednesday the 6th of March, I noticed that I wasn’t receiving any messages except from Lyca, I asked my friends to call me, the phone number was working but the messages weren’t coming through. I thought initially the problem was from Apple, so I contacted them, but when I was giving them the information to sort out the problem, I noticed the phone number registered on my phone settings was the original phone number from the SIM card. I thought that was strange and tried to contact Lyca chat online. Being a computer couldn’t help me so the next day I tried to call customer services, the phone would ring, and I would be waiting to speak to someone, and the call would be disconnected, this happened at least 4/5 times. I tried to contact them through X email and Instagram, and they would take hours to respond, and then when they would respond they wouldn’t help, they would just ask for extra information.
Then Thursday afternoon, I noticed all the sudden, that my phone number disappeared, and I didn’t have any network. I called EE as they are the carrier and they said they couldn’t do anything, to contact Lyca. So, I had to wait for Friday to call them as I didn’t have an active phone and had to ask somebody to lend me a phone. Due to this situation I had to cancel my work on Thursday.
On Friday I called the customer services, the first lady that picked up, was very rude kept telling them to just send an email because there wasn’t anything she could do. The second guy was much nicer and heard my situation and tried to gather information to send to technical support.
The weekend passed, and today I received the following message from Lyca saying:
"We are sorry to know you would like to reactivate your number.
Furthermore, to your email, we have checked with our logs and found that your ICCID has been expired due to no usage (no chargeable activity) on the number for more than 90 days and 30 days extra; altogether, we have given you 120 days to retain your number as per the Terms and Conditions, and the ICCID has been recycled"
First the company haven't gave me anything, because accordingly to the same policy you have to notify the client either by text or email about the inactivity and pendent deactivation of the SIM card.
Secondly, it says "We automatically deactivate SIM cards if you do not use them to make a call, send a text or top up for more than 180 days" under you site. So again, not 120 days but 180 days.
Thirdly, how could I access mylyca mobile account and see my plan active and see data being used, and you guys don't see it.
Finally and more important you guys say you cancel the SIM card if we don't make calls or text or top-up. Sure, I didn't do top-ups, but I made calls and I have proof on my phone, I also have friends with proofs from their phones that i made calls, last February.
What annoys me the most is the audacity of this company, either by X, by instagram, by email, by phone to not take accountability for THEIR mistake! I don't know what happened with your system but that cost my phone number and now I have to buy a SIM wait for it to come and change everywhere, banks clients that are trying to contact me!
This is not okay, and until I have a refund for the three months that supposedly I didn't use my phone and a proper apology believe me, I will make a formal complaint through the proper channels!”
We’re sorry for the inconvenience you had with us. This isn’t the experience we want for our customers. Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“Very rude customer service assistant on chat. Four times cut me off. Kept asking me the same questions even though I had replied five times.
Failed to reply to eight emails.
Failed to deal with two further problems.
Can't get mobile connection in many places.
Very, very poor service.”
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“I had very bad day today since morning with Lycamobile , because I have accidentally deleted my Esim and I couldn’t installb it again using the barcode I got it by email as it was saying the barcode has expired. I contacted the customer service through chat in app but looks like they hate servicing people through there , 3 times they rejected me 😡. later on, I bought another Esim from LycaMobile and contacted them , people who was responding were horrible and closed the phone in my face again 3 times especially females customers service , I was very very Frustrated as my main number is not working and I have Disability, and the customer service through the phone DO NOT want to collaborate or help, I haven’t had such horrible customer service here like this in the UK before. Till this guy who called Subash , who sorted out my issue in a minute . I really would like you to thanks Subash 100 timrs today ans give him 100 star, and -0 to other LycaMobile. This issue will not saty here I am in contact with citizens advice to get corrected legal advice and help for the damages they did it to me .”
We're so sorry to hear about the inconvenience! This is definitely not the experience we want you to have when using our service. Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
“I asked Lyca to cancel my Auto Renewal but without success. I tried *190# as per the website but that doesn't work. On 'Live' chat they took all the details and asked them to cancel auto renewal but they cut me off. Second time same process said they would get back office to get back to me within 10 hours. Next day same process 'Live Chat' etc. etc. and still refused to cancel and said I had to get back to them in 24 hours. So I am still waiting. They are simply a dreadful company. They want to make it as difficult as possible for customers to leave. I have sent the details to Ofcom and they can look into it. They are simply NOT OFFERING A SERVICE. Customer service 1.5 !!!! that says it all.”
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“hi I talk to subash from customer service ,he help me a lot In my issue he is really kind and helpful person I am really happy with his job.i would recommend him for lyca services. thanks”
We're glad you're happy with our service! Thanks for the postive feedback, it really keeps us going. Need anything else? We're always here for you at socialmedia@lycamobile.us
“Awful - no wifi calling, poor line, nobody can ever get through and you cant use internet while on a call.
Service team have no clue what's going on.”
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“Worst servive ever.I paid for 6 month but they suspended my sim after 1 month and they say it will need 3 day to activate my sim.Don't buy this service”
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