“Inconsistent and Unprofessional
No return/refund or help for bad sim or incompatibility. Customer Service has no resolution. They give lame instructions on how to set up sim every time you call. The complaint starts from first step again after calling and repeating your issue a 1000 times! I lost my money on the sim and the plan”
“bad experience worst customer service .i called them almost 7times no one is helpfull .im still waiting for my refund almost a 2weeks..the worst the worst the worst”
“ORDERED SIM ONLINE. STILL WAITING FOR DELIVERY. NO HELP FROM LIVE CHAT AND HELPDESK EMAIL. THEY ARE SCAMMERS. DO NOT GIVE THEM A SINGLE PENNY OF YOUR HARD EARNED MONEY. LEBARA IS AN ALTERNATIVE!”
“the worst in uk....no internet the operators from india wowwww ...no english bad conversation is a disaster....guys no lyca please. is a s.....operator.”
“i would give no stars if i could...if youd like to speak to some half wit in india on customer services then this is the lyca for you...unfit for purpose should be banned by the regulator. AVOID AT ALL COST !!!!!!”
“terrible costomer service, everyone has a wierd accent. And need to make millions of calls to resolve something. SUer expensive and says 2gb but only give me 50mb of mobile data. Woudnt reccamend it. Im switching to mint mobile.”
“DO NOT GIVE LYCA MOBILE YOUR BANK DETAILS.
I purchased a lycamobile sim online $12 cheap i thought BUT DATA IN AUSTRALIA DIDN'T WORK (2G) I then tried to cancel the service and thought i had untill a month passed and my card was debited $24 and $40 from a fake menu log. They basically used my card details to order lunch for them selves.
Customer service had a dog barking in the back ground and was only there to stress and confuse you.
***LYCAMOBILE ARE FRAUDS***
I HAVE CONTACTED THE AUSTRALIAN TELECOMMUNICATIONS OMBUDSMAN
THERE SHOULD BE - STARS BECAUSE I WOULD GIVE THEM -5”
“One of the worst customer service. No one in customer services able to help you and only read the transcript the one company or management provided to them. When ever you call them they will say same thing nothing changed. I requested copy of bill on 7th of Dec 2020 and according to them it will take 3 to 5 working days to email me and 7 to 10 working days for postal copy. And now today is 13th day and still no sign of bill copy. They charged me straight away and not fulfil my request.”
“There service is bad Im just using Lyca cause they have free calling to other countries but there Service is trash they never help there workers are fake and Soon I will be switching me and my whole family to Better carriers like T-Mobile or Verizon at least there help service will be better but this company should be shut down in the US and just stay in UK There FAKE AND TRASH.
and I don't even want to give 1 star I would like to give a half star or none there this bad.”
“It is one of the useless companies in the world ,no one cares about the customer ,just think about your money , never trust them,no customer service ,no complain department ,you cannot find ny one expert here”
“I ended their service and ported my number. They charged my crust card three days after that for the next month. When I contacted them for a refund the said they can not do anything because my number was ported and deactivated the sim. But they charged my card after porting and deactivation. Really bad experience and worst customer service. I am so glad that I am done with Lyca mobile.”
“Dreadful and useless customer service who had me going round and round in circles and charged me for it! Phone calls have been reliable in the UK, but when I've been Roaming that calls haven't connected, yet I've been charged a bomb for this shoddy service. Definitely unreliable. My advice is avoid this dodgy outfit like the plague and find another provider.”
