“I hate Lycamobile because they have the worst internet of all time and it’s slow so I’m gonna go for lebara or ee and I had enough of it so I recommend don’t pay to them and quit it.”
“Lycamobile customer service in the U.S. does not care about their customers. My service plan was $20 for 2 gb data if I paid 3 months at a time, I had this plan for about 2 years. This time I refilled $60 for 3 months again. My first month worked fine, the 2nd month my data was so slow on the 3rd week. I came to the store where I refilled to ask, he said I used up my 1gb fast data but I should have 2gb not 1gb. He called Lycamobile dealer line while I was there, he turned on his speaker phone so I could hear the conversation, the guy on the phone said he would submit the change and I would have 2gb data on the next cycle which is about 1 more week more.
My next cycle kicked in and it's still only 1gb data. I came back to the store, the owner of the store called their Lycamobile dealer, this time Lycamobile said my plan was $19 so I got only 1gb. The $19 with 2gb data applied to the new customers only.
I called Lycamobile customer service to ask why my data was from 2gb to 1gb. The girl was so rude she refused to transfer me to a supervisor or manager. I transferred my phone service to Ultra Mobile, I paid $51 for 3 months with 2gb data. It's cheaper, good signal, most important is when I called them, they treated me with high respect.
Lycamobile is a very bad company because they don't care about customers. I don't commend Lycamobile.”
“Joined this circus 10 days ago,they take you money and that is the end as far as they are concerned.Support do me a favour.Not sure who runs this shower they tell me my email my email is not recognised but is on there profile App.Anyone thinking of joining please do not.Why O2 have anything to do with them is beyond me.”
“If I could give 0 stars I would. The customer service makes me so mad, they don't reply and don't care if they lose a customer. You are so inefficient and not professional at all. Don't buy from them they don't know how to do their job.”
“Ordered a sim through uswitch for lyca , £12 a month for 100gb , sim came yesterday and will only work if I top up ? I’ve already paid £12 for them to send me the sim , this outfit is a disgrace , customer service don’t understand English ! And they just fob you off , avoid . These Mickey Mouse providers are a waste of time and money and deserve to fold ,”
“I'd give no stars if I could, since topping up this sim card, I can only ring out, I can't text and no one can text or ring me, I've asked for a refund and just get fobbed off with wait 48 hours, I've got ill health and a broken boiler and I'm expecting these very important phone calls, I can't wait 48 hours, how on earth am I supposed to sort this problem out now when, No one can even text me let alone ring?
The past few times I've topped up, it's had no 4g and the signal is rubbish!
I'll update you if I get my refund, its a payg sim card, there's no reason why they can't refund me!!
AVOID THESE USELESS RIP OFF MERCHANTS”
“FALSE advertisment said "superfast data"... when i fact its the slowest possible mobile data connection, "GPRS" - 0.2 Mbit/S . I have been calling support twice a day for a week and getting usless advise like change the NAME of the APN to internet lyca, LYCA, L, ect' ... all with the same APN (data.lycamobile.nl)
i guess thier just waiting for my budle to expire... my guess is they only have a GPRS roming contract. i wonder if their is enough for a class action for false advertisment ?”
“Do not pay for a plan when ordering a sim. They will not help you when someone applies your plan to their card. Customer service can only tell you it will take 24-48 hours to investigate and you will not hear back from them at all. Lyca Mobile does not allow their customer service to actually help.”
“No no no!!! Stay away. Lyca is rubbish. The internet was horrible. I bought a bundle which you’re supposed to have 10 GB for the whole month. I just lost over 6 GB because it was horribly slow, impossible to use sometimes. I couldn’t even make a call on Skype or send a picture sometimes. I will never use lyca again or recommend it. I contacted the online chat several time and nothing fixed the internet. The assistance (online chat) did nothing when I said they were going to lose a customer. He simply closed the chat. No no no!”
“Problem with my incoming calls. Can't see the correct caller ID (number) shows random numbers and change for every incoming calls.
Lycamobile predents to work on it since One Month!
No feedback and bearly no follow up.
Very very bad customer service and very very poor technical team.
Unbelivable how they are incompetent”
“I recently purchased a sim card and a 20 euro pre paid plan thats gives 30gb data in Ireland. I have had good reception and no problems with the data for several days. I suspect some people have issues as they do not select the correct plan when setting up.
When setting up I wasn't sure about settings and used the chat window. I was able to resolve the issue via chat.”
“I can’t play games anymore bcz of a 🤬🤬🤬 idiot lycamobile and it’s so slow and now a days it’s getting an issue so goodbye and I will use a different SIM card don’t go for lycamobile instead use like EE, Vodaphone, Tesco mobile, Lebara mobile e.t.c”
“I have never seen any company go downhill so quickly!
The first 2 months of service worked flawlessly. It was great service at a great price. I even recommended them to friends and family.
(Which they never gave me a promised credit for)
But now the services cuts out frequently and the speed, (when it does work) is horrendous.
Worse still, their service never worked for those I recommended it to. The company says it is because of a glitch in their system and have had my sister call back every 48 hours for over a week now!
I would strongly advice everyone to avoid lycamobile!”
“Terrible provider and regret that I used them. No signal after a day and when I went back to the store at 4pm, the guy was gone for the day and nobody else could help me. Ran out of data after two weeks and then it slowed terribly down. Not possible to get access to your data, so I can’t track how much I consumed.
Didn’t top up and went to another provider. Stay away from these scammers!”
