“Website said glasses are dishwasher safe, but when the cocktail glasses arrived, they all had a sticker that said hand wash only. Also bought monogrammed wood board with pen/marker stain on it I'm the shape of an oval.”
“You all were so amazing to replace my order that arrived with nothing inside the envelope!! I got the replacement order in time for our early Christmas family celebration!!! Thank you!!!!
I will highly recommend you to all my friends!!!”
Hello! Your five-star review means the world to us! We are so glad we could fix this issue and still get your package to you in time! Serving you is our joy, and we truly appreciate your support!
Hey Karen! Thanks for the love! We’re thrilled you like it just as much as we do! Your feedback is so important in helping us curate even more amazing looks.
Hi Michelle! We are so sorry to hear that your order didn't live up to your expectations. We would love to hear more about what would've made it better. We will have one of our customer service representatives reach out shortly and we can start a return for you if you'd like! Keep an eye on your inbox.
“Gifted these luxurious pajamas to my mom, grandma and aunt and everyone loved the fun, festive prints and raved about how soft they are. Next time, I’m buying for me.”
Hi Jacqueline! Thank you so much for trusting us with gifts for your loved ones! We love to hear how each one of your recipients loved the pajamas you gave them. We couldn't agree more - you deserve the next pair you purchase!
Hi Allison! Thank you so much for your great review of our products and service! We are glad to hear you are pleased with the quality of our items, as well as the shipping speed. We can't wait to serve you again soon!
“I absolutely love Mary Square, I have purchased serval shirts from Mary Square. I highly recommend this company, excellent quality products, and prompted service.”
Hi Tanya! Thank you so much for taking the time to leave a review about your experience with us! We are so glad to hear you had a great experience with our products and service. We can't wait to serve you again soon!
Hi there! Thank you for taking the time to leave a company review! We are so thrilled to hear about how you were able to find cute stocking stuffers for your loved ones. Thank you for trusting us with your purchases!
Hi Terry! We appreciate you taking the time to leave a company review! We are so happy to hear about your positive experience with the products and shipping speeds. Our brand wouldn’t be successful without customers like you!
Hi Ellen! Thank you so much for your kind words! We're thrilled to hear that you love the fun colors we've incorporated into our products and brand. We appreciate your support and look forward to delighting you with more colorful offerings in the future!
“I received a pair of pajamas as a gift and absolutely love them! To the point of buying them for 3 people for Christmas this year. We had a slight issue and customer service was amazing! Quick to respond and resolve the issue. I’ll definitely keep shopping with Mary Square.”
Hi Michelle! Thank you so much for your review of our pajamas as well as your recent experience with your order! We're delighted to hear about the positive customer service you encountered and your plan to gift the pajamas to your loved ones. We can't wait to serve you again soon!
“The new coffee mugs are "hand wash only" but it should say "warm water only." They are absolutely awful, the designs come off with just hot water!! It's sad because me and my family use to love Mary Square coffee mugs now we steer clear of Mary Square! I hope you know that going the cheaper route to make your product will quickly ruin your reputation and will continually diminish repeat customers!”
Hi Mary,
We're genuinely sorry to hear about your experience with the coffee mug you purchased, and we appreciate you bringing this to our attention. We take your feedback seriously and want to assure you that we are actively addressing the issue with our production team. Quality is of the utmost importance to us, and we're committed to rectifying this situation to regain your trust.
A member of our customer service team has already contacted you to address this concern. Please check your email inbox for further details.
Thank you,
Mary Square Customer Service
“Their PJs are fabulous! Although I wish they had more shorts and long sleeve PJ sets! Will differently but more esp if they get more shorts and long sleeve pj sets!”
Hi Ashley! Thank you for the awesome review of our pajamas! We love that you love our products! Stay tuned for even more pajamas launching in the spring! 🙂
“I emailed customer Service regarding an exchange. I had an email within two days saying they would get back to me and it’s now been four + days and still no communication. Not sure what to do now!”
Hi Lisa!
We are so sorry about the delay in response! Our customer support team was looking into an issue with our returns program that prevented us from making edits to your exchange request. One of our representatives mentioned that she had a conversation with you this afternoon and successfully resolved the matter.
We appreciate your order and are eagerly looking forward to hearing how your new pajamas work out for you!
Hi Cheryl! Thanks so much for taking the time to leave your awesome review! We love that you love your new purchase! Feedback like yours is so important to us!
Hi there! Thanks so much for taking the time to leave an awesome review on your recent LUXLounge purchase! We can't wait to see how you style your new pieces!
Hi Maureen! Your feedback to us is so welcoming, thank you for taking the time to leave a review. We would love to hear more about your experience with your purchase. Please email customerservice@marysquare.com and we will take care of this for you!
