Modelers Central Reviews

Name: Modelers Central
Rating: 4.58

4.6 Rating 413 Reviews

91 %

of reviewers recommend Modelers Central

Company Reviews

Product Reviews

Metrics

4.6

Based on 413 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

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English

“I don't know why I had to pay for parts that were missing from a very expensive kit.”

Helpful Report

Posted 10 months ago

Hi Dennis, I sincerely apologize for any inconvenience you've experienced with missing parts in your kit. This isn't the level of service we aim to provide. Please share your order details with us, and we'll swiftly look into the matter to make things right. Our goal is to ensure you have a positive experience with Modelers Central, and your satisfaction is our priority. Thank you for bringing this to our attention, and we appreciate your understanding. Best regards, Charles Modelers Central Support Team

Posted 7 months ago

“Delivery was quick. Product was excellent but building instructions were a little vague.”

Helpful Report

Posted 10 months ago

Hi Robert, Thank you for sharing your experience with us. We're glad to hear that the delivery was quick and that you found the product to be excellent. However, we apologize if the building instructions were not as clear as you had hoped. Your feedback is valuable to us, and we'll certainly take it into account for future improvements. If you need any assistance or clarification while working on your project, please don't hesitate to reach out. We're here to help ensure a smooth and enjoyable modeling experience for you. Best regards, Charles Modelers Central Support Team

Posted 7 months ago

“Very fast delivery and as ordered. Will shop again with Modellers Central!”

Helpful Report

Posted 10 months ago

Hi Jose, That's wonderful to hear! We're thrilled that you had such a positive experience with us, from the fast delivery to receiving exactly what you ordered. We look forward to serving you again in the future. If you ever need anything else or have any questions, don't hesitate to reach out. Happy modeling! Best regards, Charles Modelers Central Support Team

Posted 7 months ago

“Excellent response to orders and fast delivery by Australia post. Sometimes the delivery charge of $12 seems high for a small packet. But this could be Australia Post charging.”

Helpful Report

Posted 10 months ago

Hi Graeme, Thank you for your positive feedback! We're delighted to hear that you've had an excellent experience with our order processing and appreciate the fast delivery through Australia Post. We understand your concern regarding the delivery charge, and you're right that it could be influenced by Australia Post rates. We continually evaluate our shipping options to provide the best value to our customers. If you have any further questions or suggestions, feel free to reach out. We appreciate your support and look forward to serving you again. Best regards, Charles Modelers Central Support Team

Posted 7 months ago

“My one-stop-shop for all things in tall ships with a huge amount of kits, fittings and wooden planks and a good website as well, all run by very knowledgeable people with fast service.”

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Posted 10 months ago

“Have bought kits from from Modelers Central for several years and have been very pleased with all of the manufacturers. The quality of the kits are well made and easy to build with a bit of patience. Working on the kits provides a pleasant break over the winter months, and the results have gained many compliments from friends and family.”

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Posted 10 months ago

“Received all parts ordered and exactly the size and fit needed.”

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Posted 10 months ago

“I love the Model Shipways Beautiful Blocks. They look great and are finished well. Unfortunately, I can't find the sizes and configurations that I need anymore. I don't know what happened.”

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Posted 10 months ago

“Quality parts and tools. Quick shipping. Prices are fair and a pleasure to order from Modelers Central.”

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Posted 10 months ago

“The best website for ease of use and product selection I could find. I restore old ship models and am often in need of random parts, rigging, fittings and materials and ModelersCentral has it all and at fair prices. Just bear in mind that they are in AUS and it takes a few weeks for things to reach the US. To the extent possible bundle items into one purchase, it appears it is a flat $16 US shipping fee for a small order of parts. I ordered some stuff, then realized I needed one other important item, and paid $16 again (willingly). So be thoughtful and make sure get all you need in one purchase They do an excellent job providing shipping status. Highly recommend Models Central.”

Helpful Report

Posted 10 months ago

“Great experience. Very professional and direct. You may want to strengthen the outside wrapping for deliveries. Mine arrived ripped with interior parts exposed. Content was fine and everything was acoiunted for. This was an international shipment so lots of handling along the way.”

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Posted 10 months ago

“Never ordered before . Great experience. Keep it up !”

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Posted 10 months ago

“Excellent product and service.”

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Posted 10 months ago

“ships from out of usa too expensive and delivery time too long...would not use again.”

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Posted 10 months ago

“Very happy.”

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Posted 10 months ago

“I am mainly interested in RC boats. Don’t think I will progress to large sailing ships.”

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Posted 10 months ago

“Fast shipping”

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Posted 10 months ago

“The planking screws I bought were invaluable in doing the second planking of HMS Vanguard and of good quality. They allow easy dry fitting and then gluing with PVA which is easier than the sudden death of cyano.”

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Posted 10 months ago

“very good stock and very good service”

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Posted 10 months ago

“Pleasant, easy, helpful, good merchandise.”

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Posted 10 months ago

Modelers Central is rated 4.6 based on 413 reviews