Name: myBMI
Rating: 4.43

“The product was meant to be sent on the 7th however it was never shipped until the 13th Did not get it until 16th July despite paying the delivery fee for 24hr postage. I don’t want to use it now because I’m worried how long it’s been and they won’t reimburse the money.”

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Posted 1 year ago

Hello, Thank you for your review. I am sorry to hear your order took so long to arrive. Rest assured that our treatment remains safe for use after the cold chain has been broken. To maintain its efficacy, we kindly ask you to either store it in the refrigerator or keep it in a cool, dark place away from direct sunlight. Kind regards myBMI

Posted 1 year ago

“Very fast service and delivery”

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Posted 1 year ago

Hello, Thank you so much for the 5-star rating of myBMI! We are so glad you are enjoying our fast service and delivery. Appreciate your great feedback! Kind regards myBMI

Posted 1 year ago

“Good service but disappointed with the quite significant price rises”

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Posted 1 year ago

Hello, We apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. Kind regards myBMI

Posted 1 year ago

“Excellent ordered an delivered the next day, so far so good”

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Posted 1 year ago

Hello, Thank you so much for your 5 star rating of myBMI! We appreciate your kind words and are so glad to hear that you were able to order and receive your items quickly. We hope you continue to be satisfied with our product. Thank you again for the wonderful review! Best regards myBMI

Posted 1 year ago

“Quick delivery, excellent advice. Always answer emails in a timely fashion and all queries answered. I wouldn’t go anywhere else.”

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Posted 1 year ago

Hello Thank you so much for taking the time to write a 5 star review of myBMI. It means a lot to us. We are happy to hear that our quick delivery, excellent advice, timely responses and helpful answers continually make you feel heard and supported when you shop with us. It's customers like you that make us proud to do what we do, and we thank you for your continued loyalty! Kind regards, myBMI

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Hello, Thank you so much for your 5 star rating of myBMI! We are delighted to hear you received excellent service and are so pleased you have been a returning customer. We appreciate your ongoing support! Kind regards myBMI

Posted 1 year ago

“Taking full advantage on pricing despite having been a customer for months”

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Posted 1 year ago

Hello, We apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. Kind regards myBMI

Posted 1 year ago

“Very quick approval & response. Detailed instructions sent from Lou Humphreys.”

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Posted 1 year ago

Hello, Thanks Kate for giving myBMI a 5 star rating! I'm very glad to hear that you had a positive experience with us. Very quick approval & response is something we strive to achieve as well as giving detailed instructions. Thanks again for your kind feedback. Kind regards myBMI

Posted 1 year ago

“Very easy to deal with. The initial consultation is like a questionnaire, very easy to fill out and they are immensely prompt with sending everything out to you. Everything was packaged well, instructions were easy to follow and I was excited to get started.”

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Posted 1 year ago

Hello, Thank you so much for the 5 star rating, Sophie! I'm glad to hear that you found the process easy and were excited to get started. It always makes me happy to know that my customers have a pleasant experience with myBMI. Thank you! Kind regards myBMI

Posted 1 year ago

“Not impressed so far. I completed my consultation online a number of times, and nothing happened. Rang the office only to be told that the product is out of stock and to keep trying. It would have been better of the website would have said that. When I eventually was able to complete the consultation and place my order, I expected a few days for my case to be reviewed. But it was reviewed almost immediately, which was good service, but that mean that the product was going to be delivered on a day that I wasn't in. So I called the office and put my order on hold (with the intention of releasing it when I knew I would be around to accept the delivery). A couple of days later, a day when I wasn't at home, I got an email to say that my order was out for delivery. When I got home that day I had a card from Royal Mail saying that they'd tried to deliver a package but as I wasn't in, they'd try again the next day. I rang the office to say that I wasn't happy to receive this product as it wouldn't be refridgerated over night. I was assured that the product was packed so that the low temp would remain for 48 hrs. The next day my item was delivered. It was at room temperature. The ice pack has not only melted, it wasn't even cold. Having been assured that this was OK, I used the item for the first time. No side effects so far, but whether the product is actually viable for this month, only time will tell.....”

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Posted 1 year ago

“They are fine when it works. But my package was not delivered or attempted to be delivered by Royal Mail. Consequently sitting in the sorting office for four days during a heat wave. I’ve contacted BMI about this 3x they said don’t worry it’s fine to use. Really?? Then why do they go to the trouble of a 24h temperature controlled delivery?? Then they said the package is not their responsibility once it has been dispatched. Which is absolutely not true, it is the retailer’s responsibility to ensure that the items arrive as sold. What concerns me the most, this isn’t a pair of shoes, it’s a medicine being injected into the body and they could not care less the condition of it. A pretty major red flag.”

Helpful Report

Posted 1 year ago

Hello, We sincerely appreciate your valuable feedback and the time you've taken to share your thoughts with us. Rest assured that our treatment remains safe for use after the cold chain has been broken. To maintain its efficacy, we kindly ask you to either store it in the refrigerator or keep it in a cool, dark place away from direct sunlight. If you wish to discuss this further, please do not hesitate to get in touch. Kind regards myBMI

Posted 1 year ago

“I went to myBMI to buy saxenda but obviously there is a shortage so they were.out of stock. It was suggested that I try Ozempic instead which I did. It arrived relatively quickly.”

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Posted 1 year ago

Hello, Thank you for your 5 star rating of myBMI! We are so glad that you are enjoying our services. We understand how important it is to find the right medication for you, and we appreciate that you gave Ozempic a try. Thank you for your understanding and loyalty. Kind regards myBMI

Posted 1 year ago

“I am happy with the service 💯💯👏thank you very much”

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Posted 1 year ago

Hello, Thank you so much, Sandra, for your positive feedback and 5-star rating of myBMI - I am extremely grateful for your invaluable input. I am delighted that you are happy with the service - 💯💯👏 thank you very much! Kind regards myBMI

Posted 1 year ago

“Prices have become unaffordable but service Is go9d.”

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Posted 1 year ago

Hello, We apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. Kind regards myBMI

Posted 1 year ago

“Easy application to be completed - plenty of information before making any decision and clear instructions as to what you have to do - pleased so far - I assume a more in-depth review will be asked for regarding the first month of taking these meds before I order my second month”

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Posted 1 year ago

Hello, Thank you so much for your 5 star rating of myBMI! We are so glad to have you as a repeat customer and we appreciate the positive feedback. We strive to make the application process easy and provide plenty of clear information before any decisions are made, and we're so pleased that it has been a good experience for you so far. We'll be sure to follow up with you regarding the first month of taking these meds before you order your second month. We look forward to continuing to provide you with great service! Kind regards myBMI

Posted 1 year ago

“Excellent service all round.”

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Posted 1 year ago

Hello, Thank you so much for your 5 star rating of myBMI! We are delighted to hear that you have had excellent service all round. It really means a lot to us that you have been a loyal customer! We appreciate your kind words and look forward to seeing you again soon. Kind regards myBMI

Posted 1 year ago

“Excellent service fast and friendly”

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Posted 1 year ago

Hello, Thank you, Sarah, for the 5 star rating of myBMI. We certainly strive for excellence in providing fast and friendly service, so we appreciate your feedback! We are grateful that you are a repeating customer and look forward to continuing to exceed your expectations. Kind regards myBMI

Posted 1 year ago

“Really comprehensive questionnaire to complete and once everyth8ng checked it was a quick and efficient delivery or the drug. Clear instructions for use and I'm already feeling the benefits in week 1!”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Really happy with service and product no side effects yet in first week of use it is helping reduce my cravings and appetite all great upto now 😀”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

myBMI Reviews