myBMI Reviews

Name: myBMI
Rating: 4.43

4.4 Rating 800 Reviews

84 %

of reviewers recommend myBMI

Company Reviews

Questions

Metrics

4.4

Based on 800 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

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Phone:

01695 213 142

Email:

admin@my-bmi.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iv had no symptoms as of yet, only on my first week if i have not had a change end of week two want to up my does”

Helpful Report

Posted 1 year ago

“Very poor. Avoid at all costs. I placed an order and prior to it being processed and prescribed cancelled it in line with their terms and conditions. Nonetheless myBMI insisted on sending out the unwanted medication and charging for it necessitating the commencement of legal action.”

Helpful Report

Posted 1 year ago

Hello Gary, I apologise, but we are unable to offer a refund for your treatment. Throughout the consultation process, we make it clear that the treatment provided is a prescribed medication. Therefore, myBMI cannot be held responsible if you decide to proceed with the consultation and later change your mind. We strongly advise ensuring your certainty about starting the treatment before making the purchase. Once your consultation has been approved, it is not possible to cancel it as the prescribed item has already been assigned to you. If you wish, you can contact your banking provider, and we will gladly provide evidence of the terms and conditions you agreed to. Kind regards myBMI

Posted 1 year ago

“I'm happy with your service but not happy with royal mail. To take 4 days for 24 hour service is not great. I've had to stay at home everyday. The tracking info shows that they sent this delivery backwards and forwards between 2 hubs over 2 days. As you hold the contract for delivery with them it is up to you to complain. I do hope that you do as their inefficiency could affect your overall ratings, that would be a great shame.”

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Posted 1 year ago

“Very good easy to do and prompt delivery”

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Posted 1 year ago

“Easy to complete form. Swift response once payed. Easy to use website. Delivery was extremely quick. Been using the product 6 days and so far so good. Thank you !”

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Posted 1 year ago

“Really good”

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Posted 1 year ago

“Assessed very quickly and delivery very quick also”

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Posted 1 year ago

“Fast delivery 5 stars”

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Posted 1 year ago

“So far so good! Only just received my Ozempic but smooth start and fluid communication.”

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Posted 1 year ago

“Really great service. Very responsive to customer queries”

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Posted 1 year ago

“I have knocked off a star because of the big price hike from £200 to £250 but other than that the experience has been fantastic.Consultation process is straight forward with advice given if needed and even free treatment for any side effects. The drug itself has been a revelation with only minimal side effects and in 5 months my weight has dropped from 88Kg to 72Kg! Dont forget will power is needed also as nothing happens without strict Calorie reduction but the drug makes this much easier. To be fair to the company re the price,a supplier change has been neccessary due to shortage of the product”

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Posted 1 year ago

“I have been on the medication 4 day I have no side effects. If I miss a couple of days at the end the medication period is it a problem ? as i am going on holiday I will order my next month batch to arrive the day after I get home.”

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Posted 1 year ago

“I’m not quite sure what I was expecting when I placed my Ozempic order but the whole experience from how slick, professional and functional the web site is to the perfectly packaged temperature controlled delivery and super clear and well thought out instructions as well as the product itself was just so impressive and I’m confident now without a doubt I made the right choice of company who I will be staying with going forwards….”

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Posted 1 year ago

“Very efficient and Swift”

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Posted 1 year ago

“After first months purchase the price has shot up to something that's not affordable as such I have bought from a different supplier”

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Posted 1 year ago

Hello Sue, we apologize for the recent pricing adjustment that we made due to increased demand and supply chain challenges. We understand that this may have caused frustration and inconvenience for our valued customers, and we want to express our sincere regret for any inconvenience caused. We have experienced some changes in the market and supply chain that have led to a temporary adjustment in our pricing. We apologize for any confusion or frustration this may have caused and want to assure you that we are taking steps to mitigate these challenges. We want to assure you that we are doing everything we can to minimize the impact of these challenges on our customers. We are constantly exploring alternative sources to maintain a steady supply of our products and reduce the prices back to normal as soon as reasonably possible. We value your business and the trust you have placed in us, and we understand that our pricing changes have a significant impact on your purchasing decisions. We apologize for any inconvenience caused and thank you for your patience and understanding during this difficult time. Kind regards myBMI

Posted 1 year ago

“The process of consultation, order and delivery is very quick which is brilliant. However, I would expect an email to say my order was out for delivery as this went to a neighbour who had to keep the large box in their fridge (as stated on the box). This was embarrassing as they were very curious about what was inside.”

Helpful Report

Posted 1 year ago

Hllo, Thank you for leaving a 4-star rating for myBMI! We are glad to hear that you were satisfied with the process of consultation, order, and delivery. We apologize for not sending an email about your order being out for delivery and understand your frustration over having to have a large box, in your neighbour's fridge, raising their curiosity. We will take this as an opportunity to further improve our services. Thank you again for your review! Kind regards myBMI

Posted 1 year ago

“Fast and furious I was surprised how quickly I received my delivery iMy ozempic seems to be working Just a weird taste at the back of my mouth other than that all good 👍”

Helpful Report

Posted 1 year ago

Hello, Thank you for your 5 star rating, Jagdish! I'm glad that myBMI was able to deliver your order quickly and that Ozempic is working for you. I'm sorry to hear that you experienced a weird taste, but glad that you are otherwise satisfied with the product. Thank you for your feedback! Kind regards myBMI

Posted 1 year ago

“I ordered more than a week ago and still haven't received my shipment but I've had a request for a review, which is very strange. Can only assume this is an blip in your operational process.”

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Posted 1 year ago

Good morning, Thank you so much Janine for providing your feedback regarding myBMI. We truly appreciate you taking the time out of your day to let us know about your experience. From looking at your tracking Royal Mail delivered your parcel to your safe place on 14th June. Please could you the shed with your lawn mower in/ Thank you. Kind regards myBMI.

Posted 1 year ago

“Early days but not eating the quantity I was.”

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Posted 1 year ago

Hello Thank you so much for your 4 star rating of myBMI, Terence. I'm glad you're happy with it so far! It's still early days, but I'm already noticing that I'm not eating the same quantity as before - so I'm hopeful that this program will lead to positive changes! Kind regards myBMI

Posted 1 year ago

“Absolutely terrible service. Order dispatched on a Friday, it was refrigerated medication at the cost of £250 to me personally, didn’t arrive until Monday and was warm. I asked to return and a replacement to be sent which is my legal right and was refused. I’ve requested that my case be escalated to a complaint which still hasn’t happened.”

Helpful Report

Posted 1 year ago

Hello Cassandra, We sincerely appreciate your valuable feedback and the time you've taken to share your thoughts with us. Rest assured that our treatment remains safe for use after the cold chain has been broken. To maintain its efficacy, we kindly ask you to either store it in the refrigerator or keep it in a cool, dark place away from direct sunlight. We apologize for any inconvenience caused by the unresolved issue you mentioned today. Please be assured that I will personally prioritize the investigation and resolution of this matter. Kind regards myBMI

Posted 1 year ago

myBMI is rated 4.4 based on 800 reviews