“**Improved text:**
I recently discovered a manufacturing fault on a new purchase from New Forest Clothing – some stitches were missing. Unfortunately, I noticed the issue after the return window had closed.
I contacted customer service, and they arranged for the item to be sent back to the manufacturer, Deer Hunter. However, this process proved to be unnecessarily complicated. Deer Hunter insisted on repairing the item rather than replacing it, despite the clear manufacturing defect.
Thankfully, I was helped by an exceptional customer service representative named Liam. He managed to resolve the situation and arranged for a replacement to be sent without my knowledge. Liam’s outstanding efforts turned a frustrating experience into a positive one. He deserves huge credit for his help.”
“Very good. The order soon arrived but found that two of the items were too large,
A different make, however I returned both items very easily and received an email to say they had arrived and also the refund.
Have shopped with New Forest before and that is why I have done so this time.”
“Have purchased many items from new forest and always receive a prompt and efficient service. Returns are not an issue and delivery dates are clearly explained.”
