“Be very wary
Beware these people - I have bought a 182 bottle wine fridge which can only hold 99 bottles and they are now saying but it can hold 180 half bottles of wine!!!!! Don’t touch them with a bargepole”
“Awful products. We bought a KING GST saladette for £1200. Broke after 4 months of use. 2 ear warranty purchased too. They came to fix it but couldn't as the quality is so bad it's not even worth it. Now being offered £450 instead of a replacement plus I have to dispose of it myself.”
“If I could give zero i would! This is by far one of the worst companies I have ever had the displeasure of dealing with. They sent me the wrong item and didn't even seem bothered about the fact that it cost me money that I didn't have to spend if they had delivered the correct item. The customer services rep Kim was not very pleasant with her responses which left me feeling like my custom was not valued. Still waiting for them to collect the item. I would NEVER RECOMMEND THEM TO ANYONE!”
“Absolutely shocking customer service! I wish I read the reviews before ordering from this supplier. I ordered coffee machine and was fooled by their name and also the fact that they say they would deliver within 3-5 days in their website. I had to wait for 2.5 weeks to get 1 coffee machine to be delivered. Had to email their customer service multiple times and they are unhelpful and didn't do anything to speed up the delivery and incorrectly blamed the courier service (courier service did not get the order and the delay was caused by Nextday Catering and they blamed the courier service).
I will never order from this supplier!”
“Had the same experience as so many others - items not delivered and still waiting for a refund months later. Anything BUT Next Day. I ordered five sample sets of cutlery so we could choose one (thank goodness we did as several we very poor quality). Originally they said returns weren’t possible but then said they would accept returns but would deduct 20%. That was four months ago - posted bsck the cutlery, which wasn’t cheap to do, and STILL NO REFUND. Also ordered crockery which was delayed for weeks and weeks. Eventually gave up and asked for money back. Also still waiting for that refund, since October. I see many others have the same experience. They are just a bit cheaper than Nisbets - bit Nisbets actually deliver the goods!”
“If I could give no stars I would. It has been 10 months and I still have not had a refund or the product I am owed. I have called for months every week only to be told my case will be marked as urgent, but no one ever gets back to me. I have been out 1,275 pounds all this time and they have admitted that they are in the wrong. Then they go quiet on me. It's the worst customer service I've ever seen.”
