Next Divan Reviews

Name: Next Divan
Address: Building 3 City West Business Park, Gelderd Road, Leeds, Leeds
Rating: 4.24

4.2 Rating 167 Reviews

78 %

of reviewers recommend Next Divan

4.2

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Next Divan:

The home of affordable Divan & Ottoman beds, Mattresses and Headboards, all quality handmade at our Yorkshire factory. Benefit from 0% finance, 1 year warranty & free UK mainland delivery across our range as standard.

Every Next Divan bed & mattress is UK handmade by us, using the finest locally sourced materials with quality and affordability built into all. Buy with confidence, safe in the knowledge that your mattress is coming direct from the manufacturer.

Next Divan are proud to be official members of Made In Britain.

Visit Website

Phone:

03301 330 441

Email:

info@nextdivan.co.uk

Location:

Building 3 City West Business Park,
Gelderd Road,
Leeds
Leeds
LS12 6LX

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Next Divan 5 star review on 5th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An awful company that has no idea of Customer Service, especially to disabled people! A mattress was wrong but, because I'd slept on it one night, they would not help!”

Helpful Report

Posted 1 year ago

“The bed itself is perfect, great quality. However I did receive the wrong colour 5 days before Xmas so I didn’t get a chance to sort it out and we needed a bed to sleep on.”

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Posted 1 year ago

“Delivery on time, polite and friendly men. Goods as advertised, good price.”

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Posted 1 year ago

“Excellent web site, easy to use and very good prices”

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Posted 1 year ago

“Very pleased with the divan only disappointment was that the way the divan was offering me an opportunity to chose headboard and mattress I thought the mattress was included hence a 4 and not 5”

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Posted 1 year ago

“Good service mattress very comfortable 👌”

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Posted 1 year ago

“Excellent delivery excellent quality”

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Posted 1 year ago

“I ordered a divan base from Next Divan on the 2/12/2022 which arrived on the 14/12/22. So far so good. The images shown on their website clearly show the two parts of the bed base are bolted together on the sides of the base. This is a secure and stable method and is one of the reasons I bought the base. However on attempting to assemble it I have found that this is not the case with the base I have received. Only two small metal clips have been supplied which are supposed to hold the two halves of the base together on the underside of the base. These do not work. They do not stay in place and fall out when moving the base. The two halves will not stay together making the base insecure. The sliders provided are of poor quality plastic and several have come apart. I am not sure they will support the weight of the divan base plus weight of mattress and bedding. I am disappointed with the overall quality and would like the base collected and a refund arranged please. However I have tried your number 03301 330441 several times to organise this but only get a recorded message saying no one is available and to leave a message. Which I did. In fairness they did attempt to call me once but I was in the dentist so could not take call. No contact since other than an email trying to instruct me on how to secure the bed base and offering to replace broken gliders. I replied saying that I have tried pushing on the u clips as per the instructions supplied but they do not sit flush with the frame or stay in place. One clip slips out/off immediately. And the point with the gliders is that they are such poor quality sending out replacements will not solve the problem. I cannot see how such flimsy plastic will support the weight of the base plus mattress and linen. The overall quality of the bed is poor the only upside is that I didnt pay the full price of £400. I am going to attempt to contact them again over next couple of days but am not hopeful I will get to speak to someone. Lorraine Marten”

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Posted 1 year ago

“Great service and great price”

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Posted 1 year ago

“Dreadful after having to chase when my bed base was going to be delivered, I was lied to and told I had to wait another two weeks as they had tried to contact me to arrange (they definitely had NOT) then I was given a two hour time slot on the day of delivery. My bed was not delivered. I was informed someone would contact me to rearrange the delivery, that didn't happen either. I had to chase further. Terrible communication, and lie.”

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Posted 1 year ago

“Excellent service, arrived on time as described. All good.”

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Posted 1 year ago

“Headboard did not fit to bed because of there was no catch in bed to fix it too so disappointed”

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Posted 1 year ago

“Nice Divan but had problem putting clips on to keep it together but apart from that very pleased with this divan very good information about the delivery”

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Posted 1 year ago

“Poor quality, flimsy.”

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Posted 1 year ago

“If you go online you can read some very poor reviews for bed suppliers. This does not apply to nextdivan who were professional from ordering to delivery. Buy with confidence.”

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Posted 1 year ago

“Brilliant service. Great communication. The mattress is so comfy and love the navy colour. Would definitely recommend 😀”

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Posted 1 year ago

“Perfect. Sent me samples before I ordered. Great arrive, good quality”

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Posted 1 year ago

“They don’t answer the phone and they send my screws and some of missing”

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Posted 1 year ago

“The bed is poorly made after the first one was faulty and replaced after it had a dent in the middle of the base the 2 nd the finishing on the bed is bad if I hadn’t got rid of my previous bed I would have returned my sister wanted to purchase a bed I told her to stay away from this company shoddy workmanship !”

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Posted 1 year ago

“Comfortable bed,so pleased,and a good price. Thanks”

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Posted 1 year ago

Next Divan is rated 4.2 based on 167 reviews