“These are timeless quality accessories and clothes that coordinate well with most staples
Wish they did more items in XS as in general the S is a bit roomy
Note that the voucher cards they send for free gifts rarely work!”
“The jumper was just as described and beautifully soft, promptly despatched, beautifully wrapped with care details enclosed. Really excellent service.”
“Lovely quality items are more than matched by an excellent service. Courteous and helpful, ready to go beyond what might be expected, it is a pleasure to transact with such superb staff. Any problems arising (not due to anything generated by N.Peal) are readily and efficiently dealt with. It makes for confidence and assurance all adding to the pleasure of opening the beautifully packaged newly arrived parcel. Very many thanks to the team at N.Peal (not for the first time), I certainly hope to be back in touch with you again soon.”
“I didn’t want to keep it as the colour is not the same as in the original photo(it’s cream, not white) and the quality of the cashmere is quite poor as it resembles wool rather then the silky, buttery texture of quality cashmere. Since the postcode of the return address wasn’t valid in the DHL app and I was traveling, I didn’t have enough time to email support and get the correct postcode, so I kept it. I’ll try and condition it to make it softer but I wouldn’t say it’s worth the money and effort.
The packaging however, simple and beautiful.”
“It was my first purchase and my experience was great. Purchase and shipping went smoothly.
I had a small problem when I received my jumper but Hannah went above and beyond to solve that very tiny detail, very proactive, responsive and really concerned by client satisfaction.
I'm used to great luxury brands, and this was one of the best services I've had.
High level service is not about not encountering any problems, it is more about the capacity to solve them efficiently and to satisfy the client at the end. The matter is still going on, but Hannah has addressed it perfectly until now!”
