One Click Insurance Reviews

Name: One Click Insurance
Address: One Click, Saturn Building, Balby Carr Bank, Doncaster, Doncaster
Rating: 4.91

4.9 Rating 5,722 Reviews

99 %

of reviewers recommend One Click Insurance

Company Reviews

Metrics

Info

4.9

Based on 5,722 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

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Location:

One Click,
Saturn Building, Balby Carr Bank,
Doncaster
Doncaster
DN4 5JQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BN1 was friendly, helpfull and quickly sorted my query.”

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Posted 2 months ago

“SP6 was polite and efficient in resolving my query.”

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Posted 2 months ago

“SP6 was a great agent very helpful and she made me feel like a valued customer looking for the best deal for me”

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Posted 2 months ago

“has for as on line experiences go bn1 was helpfull.”

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Posted 2 months ago

“HE4 (Harry) was very patient with my requests and quick to respond with clear answers. He made it easy to update my policy for the coming year.”

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Posted 2 months ago

“N02 was very helpful during live chat.”

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Posted 2 months ago

“Great service from BN1 (Brandon). There was a bit of a wait to get through to online chat, not the agents fault. Once connected, he was very helpful and sorted out my problems.”

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Posted 2 months ago

“Excellent service from NO2 helped and reassured me on my query - thanks NO2 :-)”

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Posted 2 months ago

“Brandon was an amazing help and resolved my query instantly”

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Posted 2 months ago

“Very competitive quotes. Bit of a lengthy delay in speaking to an agent in live chat, but once connected an excellent customer service”

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Posted 2 months ago

“Absolutely rubbish I had my back card cloned and had to change banks but one click made it impossible for me to Chang my direct Debit cancelled my policy then tried to charge me. See you in court”

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Posted 2 months ago

“HE4 was great and provided me with quick answer and a speedy resolution that resulted in me renewing my insurance”

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Posted 2 months ago

“Brandon, was very efficient and helpful”

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Posted 2 months ago

“Agent SP6 was very helpful with my renewal price.”

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Posted 2 months ago

“I was very happy with the customer service provided by Nicole, username NO2, today. She gave me all the information I required and explained things that I didn't understand. The price for renewal of my car insurance was equal to the best equivalent I found on comparison sites so I was happy to stay with One Click.”

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Posted 2 months ago

“Just used the chat line with NO2 very helpful”

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Posted 2 months ago

“I used the chatline as telephones are unheard of with this company. AP7 came on the line at 17.20 yesterday. We hadnt finished the transaction and at 17.29 and 50 seconds she terminated the call as she was due to go home. I called again earlier today and I explained yesterdays situation. She replied 'unfortunately that didnt happen' I am aware I am 63 but i am also intelligent enough to know she terminated the call but then tried to say it was my fault the chat had ended. I cannot believe she was actually saying it was me. I am extremely au fait with modern technology and find it offensive when someone tries to say it was me. One click clearly states business times are until 17.30. How convenient is shuts off at 17.29 and 50 seconds. I wont be renewing next year as i would prefer to actually talk to someone on the telephone.”

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Posted 2 months ago

“SP6 was so very helpful and super quick with responding. Made my day.”

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Posted 2 months ago

“BN1 solved all the issues...thanks”

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Posted 2 months ago

“Nicole listened and waited patiently for all my questions. Here language was clear and to the point. She was very helpful. Resolved all my queries. Thank you Nicole”

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Posted 2 months ago

One Click Insurance is rated 4.9 based on 5,722 reviews