OneClock Reviews

Name: OneClock
Address: 2333 Mapleton Ave, Boulder, Colorado
Rating: 4.44

4.4 Rating 199 Reviews

84 %

of reviewers recommend OneClock

4.4

Based on 199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

OneClock 5 star review on 27th September 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. A little overpriced.”

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Posted 1 year ago

“I originally purchased my OneClock about two years ago. About two months ago, the alarm stopped working. Given the length of time, I was aware that the 18-month warranty had expired. I contacted Customer Service to inquire about getting my clock repaired. The Service Representative, Polly, did research my order to confirm that the warranty period was over, but that OneClock offers a repair service for $50. I agreed to this, received the shipping label, packed the clock per the instructions, and mailed the defective clock to be repaired. Polly did indicate an approximate 3-week turnaround period for repairs. After 5 weeks or so, I had not heard anything regarding the status of my clock. Polly quickly researched the issue and surmised the clock may have gotten lost in being repaired. To that end, Polly and OneClock replaced my broken OneClock with a new one. Based on my interaction with OneClock, and Polly in particular, I have a positive opinion of OneClock and would recommend them to my friends and family when and if they are looking for a new alarm clock.”

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Posted 1 year ago

“Great Brand”

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Posted 1 year ago

“When my original One Clock was having an issue, the company was very good about helping me to replace it. I bought it when it was on Kickstarter, so it's great that they treat us with special care. Hoping no one else has had the issue I had with my clock which was the alarm would turn itself off before going off.”

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Posted 1 year ago

“Love what you're doing—it's a great and really important product and fills a clear gap in the market for alarm (ahem, "waking") clocks. I'm definitely concerned about your longevity—does seem like a niche product and I'd love for you guys to stay around for a while. I'd like to know that I can get repair service as needed in the future, since this is a $300 product. I could see these making their way into boutique hotels or high-priced AirBnB's like one I stayed at for a big reunion last year (with really high-end coffee equipment), *except* that the controls for using the One Clock aren't super-intuitive for first-time users. So, even as I imagine that corporate accounts like that could be a nice fit with good volume sales (i.e., furnishing all the rooms in a boutique hotel), I'm pretty confident that setting the alarm could be confusing for the average hotel guest not used to it. (But people probably use their phones anyway? So the clock might just be a nice piece of furniture, and if instructions are nearby and a curious guest does try it out, perhaps it would be OK.) Sorry this might be more than you were looking for but I do worry about you guys surviving every once in a while because I *want* you to keep being around! Also, I **do** wish you could get the AI remixing of your waking tracks going as first promised. I know you said you're focusing on other features for now, but I did download the new tunes (from Capt. Planet or something?) and find I prefer the originals, which seemed to play longer and felt a bit less like lounge music. The automated remixing of the tunes was a huge draw for me originally, since it meant that there would be near infinite variations of the music each morning.”

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Posted 1 year ago

“love your passion about waking up with beauty.”

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Posted 1 year ago

“Great communication, indicates to me the company values the customer.”

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Posted 1 year ago

“OneClock does one thing, and they do it well! It is awesome to see a company focused on building a quality alarm clock that's repairable and sturdy.”

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Posted 1 year ago

“Excellent delivery time, great website, no complaints!”

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Posted 1 year ago

“Super fast delivery”

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Posted 1 year ago

“Excellent design standards and superb customer service!”

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Posted 1 year ago

“I appreciate the quick help with my warranty. No questions asked and backed your product. A+ experience all the way!”

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Posted 1 year ago

“High marks for company and overall! High quality product and excellent customer service.”

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Posted 1 year ago

“10 characters.”

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Posted 1 year ago

“Very friendly staff who communicate clearly. Fast shipping too!”

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Posted 1 year ago

“Company is great.”

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Posted 1 year ago

“I was very happy with the speed of shipment and the packaging was great. I was a little apprehensive about the price of the clock but the explanation for why it's as expensive as it is made sense and was much appreciated.”

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Posted 1 year ago

“Great company. Glad there is a finally a well designed product without having to be constantly connected.”

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Posted 1 year ago

“The company has a great aesthetic and excellent service!”

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Posted 1 year ago

“I'll have a better idea after I try to return the clock. Hoping for the best.”

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Posted 1 year ago

OneClock is rated 4.4 based on 199 reviews