P&Co Reviews

Name: P&Co
Rating: 4.79

4.8 Rating 7,308 Reviews

95 %

of reviewers recommend P&Co

About P&Co:

At P&Co, we believe in a conscious mindset. We don't just strive for quality in our clothing and goods, but in everything we do. Our brand is rooted in Birmingham's creative heartbeat, the Jewellery Quarter - a place synonymous with quality. We're inspired by its historic, hardworking, and hardwearing attitude, which fuels our passion for creating clothing that will stand the test of time.

We want to hear about your P&Co experience and how we can continue to create products that you love.

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336

Anonymous

Anonymous // 01/01/2019

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“Well I would to be able to give a review but it’s been 25 days and I still haven’t received my delivery, if you offer world wide shipping this needs to be addressed. The occasions I ordered for are long gone and now I’m going to have issues with the address as I’m out of it after the weekend.”

Helpful Report

Posted 6 months ago

Hey, Thank you for taking the time to leave us a review. We are so sorry to hear that there have been complications with the delivery of your order. Our worldwide shipping timeframes are guidelines provided by the courier service and it is only on a small percentage of orders they are not met - we apologise that your order has fallen into this category. I can see that you have reached out to our Customer Support team who are providing you with updates as they become available whilst your order is being held at Customs. Sadly, we have no control over how long the shipment is held in customs as this is outside our jurisdiction - we have done everything we can so far and whilst we will continue to put pressure on the situation as best we can, it is unfortunately a waiting game. Please note, customs may contact you as the customer directly as your order is over the $1000 customs threshold. Failure to reply can result in further delays or the parcel being returned, but we are doing our upmost to avoid this scenario. As you have noted a change of address in your review, could you please relay this to our customer service team as they can make every attempt to request for the address on your parcel to be changed. Please note, this is not guaranteed once an order has been dispatched. Please accept our apologies for this ongoing situation and be assured that our team are doing everything within their control to ensure this order reaches you soon. Please do not hesitate to contact them again for further support in the meantime. Kind regards, P&Co

Posted 6 months ago

“I ordered a pair of service fatigue pants in my normal size (and used the size fitter) and they were very large. I went to return them through the portal and it is not offering me the correct refund price. I have reached out to P&Co via email, social media, through the website provided email, and the online chat and have received no response after several weeks. Very disappointing.”

Helpful Report

Posted 6 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear your most recent order was not as expected. Our Checkerboard fatigues contain 97% cotton & 3% elastane mix provided for comfort and stretch. The material composition plays a part in how this product may fit, so we do recommend comparing your own measurements to our size guide to help find your correct fit prior to purchase. Regarding your refund, please accept our apologies for any inconvenience which may have been caused, our customer service team receive a very high volume of queries which are responded to accordingly, however, due to demand they cannot always respond as quickly as they would like. I sincerely apologise for this. I can see you have reached out to us and our customer service team has since provided a reply on the 23rd of August, we have not received a response from you, so it was understood all was resolved, but if not please do get back in touch with us. Please accept our apologies for any inconvenience caused. Kind regards, P&Co

Posted 6 months ago

“poor quality and a completely different shape than in the photos”

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Posted 6 months ago

“I haven't received the package but tracking site said it has been already delivered. Need some help.”

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Posted 6 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear that you experienced issues with the delivery of your order. I can see you have now reached out to our customer service team who kindly assisted you with the whereabouts of your order which you have now received, we really hope you're happy with the items. Please accept our most sincere apologies for any inconvenience caused during this delay. If you have any further questions or queries please do not hesitate to get back in contact with us. Kind Regards, P&Co

Posted 6 months ago

“I really love what you’re doing guys, but this time it’s a disaster. 10 days since I made my order and still haven’t got it. I tried to get in touch with your CS but no luck. However I already received the email asking to rate it. Okay, so far it’s 1 out of 10”

Helpful Report

Posted 6 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are sorry to hear you have experienced issues with the delivery of your order. Our warehouse aims to process and dispatch our orders as soon as possible, therefore we are sorry for any inconvenience that has been caused during the delivery process. I can see you have been in touch with our Customer Service team who have been in conversation with you to arrange a replacement order as your original order was not collected by yourself and therefore returned back to us. Taking a further look at your replacement tracking I can see your replacement order is currently on its way, this should be with you in the next few days. Please accept our apologies for the inconvenience this may have caused you, please know our customer service team is always on hand in situations like this one, to find a suitable solution. Kind regards, P&Co

Posted 6 months ago

“Been over 3 weeks and still haven’t received the pants.”

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Posted 6 months ago

Hey, Thank you for taking the time to leave us with your feedback. We're really sorry to hear you haven't received your order yet. I can't seem to find any emails regarding this, if you could kindly reach out to our customer support team through the contact form on our website, they will happily investigate this further for you and ensure a replacement is sent out should this be deemed as lost in transit. Again, please accept my most sincere apologies for any inconvenience caused during this delay. Kind Regards,

Posted 6 months ago

“The clothes are stylish, but for US customers the return policy means I’ll never shop here again. The item didn’t fit as expected and I had to pay $30 to ship back to the UK.”

Helpful Report

Posted 7 months ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry but unfortunately, we are unable to currently offer free returns at the moment, this is something we are working on implementing in the future, but its not currently possible for us at the moment. We have very recently introduced this reduced cost of $25 for returns, a cost that is a considerable amount lower than the cost that customers paid previously. We have found that when customers are returning orders from the US with alternative couriers they are being charged anywhere between $80-$200 which is why we've spent time working on a better returns solution so that we take on the majority of returning fees. Again, please accept my most sincere apologies for any inconvenience this experience may have caused. Kind regards, P&Co

Posted 6 months ago

“Hello, the colours of the graphic are so so dark (barely cant see it) I send you a photo so can see the difference between the photos of this t shirt in your website and the reality. Are all the units of it like that or is a defective print??? Wait your answer.”

Helpful Report

Posted 7 months ago

Hey, Thanks for taking the time to leave us with your feedback. I am so sorry to hear your order was not as expected. We always do our best to ensure the images on site reflect the true colours of each product. That being said I sincerely apologise you feel our current images do not match up with the product in hand. Our acid wash t-shirts have been made slightly faded which can be seen in some of the imagery on site. Due to the nature of the acid wash, some may appear more washed or faded than others, this is what makes our Acid Wash T-shirts unique. We have done our best to outline this in the product description. Please accept our apologies for any inconvenience which may have been caused. Kind Regards, P&Co

Posted 6 months ago

“Unfortunately neither product has been delivered and we’re having a few issues with Evri. Any advice and help appreciated! Love the brand and products though! Ta”

Helpful Report

Posted 7 months ago

Hey, Thank you for placing two orders - we're sorry to hear you haven't received them! Unfortunately, there can sometimes be delay's with delivery for reasons beyond our control. FedEx provide us with estimations which, whilst they are met most of the time, they are only minimum timescales. As soon as our customers begin to encounter a delay with their order, we would implore them to reach out to the Customer Support team who can liaise with the Distribution Manager to establish what the cause for delay may be and when the order will be delivered. I can see that both of your orders have been marked as delivered, however, we have noticed that you did not reach out to us. We hope this is unlikely but, if you are not in receipt of your parcel, please do get in touch so that our Customer Support team can take a look into this for you. Please accept out apologies for any inconvenience caused. Kind regards, P&Co

Posted 7 months ago

“I purchased a shirt from the P&Co webshop a year ago, attracted by their impressive marketing which suggested high-quality clothing. However, after just a few months, the expensive shirt started developing holes. I reached out to their customer service only after the shirt completely fell apart, and they informed me that I should have contacted them within six months of purchase, offering no assistance or compensation. This experience has revealed to me that P&Co is not a sustainable or responsible company. Their products are of poor quality and not built to last, contributing to waste and environmental harm. I would not recommend buying from P&Co if you are looking for durable, high-quality clothing.”

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Posted 7 months ago

“It's been 2 weeks and I've yet to receive my product. Tried chasing up but communication has been poor.”

Helpful Report

Posted 7 months ago

Hey,   Thank you for taking the time to leave us with your feedback. We are sorry to hear you have experienced issues with the delivery of your order. Our customer service team receive a very high volume of queries, which are responded to accordingly, however, due to demand they cannot always respond as quickly as they would like. I sincerely apologise for this. In situations such as this one, we do our best to further investigate your order with the help of our warehouse and couriers who can provide updates to us regarding the whereabouts of your parcel and inform you of any delays or issues that may occur during the process. Unfortunately, on this occasion, our delivery partner concluded their investigation with your order being lost in transit, this was since relayed to you with a resolution being met. Please accept our apologies for the inconvenience this process has caused. We hope we have provided you with a suitable solution but if you do have any further questions or queries please reach out to our customer service team who will be happy to answer. Kind regards, P&Co

Posted 7 months ago

“These pants are so incredibly unflattering. The legs need some taper or shape. From the zipper up they look and fit nice but the legs are just comically bad. Very disappointed to have to pay $25 return shipping for an item so different than picture online.”

Helpful Report

Posted 7 months ago

“Package not received. 80 euros in nature. It's been several weeks. Their technique is to ask you to send only one complaint email because otherwise the email goes last in the pile. Except you don't have an answer. Never seen. I understand that the summer period is more complicated than the rest of the year but my patience has its limits. It was supposed to take 5 days, and almost a month later no progress. Parcel tracking is blocked. No return from them, their email address via paypal does not work. Terrible customer service. I am desperately waiting for a refund. Run away!”

Helpful Report

Posted 7 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear you did not receive your order as expected. Our customer service team do their very best to answer emails as quickly as possible working from oldest to newest to ensure customers are answered fairly. We ask that customers refrain from sending multiple or follow-up emails as this does unfortunately move your email to the newest tickets which then takes our team longer to get to. A very high volume of tickets are frequently received but due to demand are not responded to as quickly as desired, I sincerely apologise for this. In situations such as this one our customer service team ensure to keep you updated as much as they possibly can unfortunately, however, there can also be slight delays whilst they wait for a response from our delivery partners or depending on how far the parcel has progressed in its delivery. After taking a further look into your query I can see our customer service team provided a resolution, as we have not received a response since we hope this resolution has been suitable. If however, you have any further questions please do reach out to our Customer Service Team who will be happy to help. Apologies for the inconvenience caused. Kind regards, P&Co

Posted 7 months ago

“I would love to provide a review, but it's been two weeks and I still haven't received my goods. With very limited communication and a frustrating customer contact process, overall it's been a pretty poor user experience!”

Helpful Report

Posted 7 months ago

Hey, Thank you for taking the time to leave us with your feedback. We are so very sorry to hear about your experience when shopping with us, this is certainly not the service we expect to provide. This was an extremely rare situation which resulted in your order being lost in transit. We do our best to update you on your parcels journey when you reach out to us so we can inform you of any delays or issues that may occur during the process. In this situation we ensured to update you as often as possible, unfortunately, we do however receive a very high volume of queries which are responded to accordingly but due to demand, we cannot always respond as quickly as we would like. There can also be slight delays whilst we wait for a response from our delivery partners or depending on how far the parcel has progressed in its delivery. We sincerely apologise for this. Our customer service team did offer you a resolution in this situation which we believe was in both our interests, I would like to however apologise for the inconvenience and disappointment this may have caused you. I believe as a resolution has been met, this case has now been closed but if you do wish to ask our Customer Service Team any further questions please do get back in touch. We hope you shop again with us in the future, so we may provide our typical level of service. Sincerest apologies. Kind regards, P&Co

Posted 7 months ago

“I ordered well over a week ago and haven’t received my package. I’ve tried to use your chat service and got no reply, I’ve left two messages on the contact us page and got no responses. It’s terrible service and not a company I’ll ever be using again”

Helpful Report

Posted 8 months ago

Hey, Thank you for taking the time to leave us with your feedback. We sincerely apologise for the delay, we have currently been receiving a very high volume of queries, which we respond to accordingly, however, due to demand we cannot always respond as quickly as we would like. With regards to the delivery of your order, it looks like there was a slight delay which we are currently investigating with the courier. I can see that a member of our customer support team had responded to your email, and we are currently awaiting your response. After taking another look at the tracking for you it looks like the order is out for delivery today. If however nothing changes by the end of today, please get back in touch with our customer support team through the current chain and we will happily investigate this further for you. Apologies again for any inconvenience caused during this delay. Kind Regards, P&Co Kind regards,

Posted 8 months ago

“Have not recieved my products”

Helpful Report

Posted 8 months ago

Hey Emma, Thank you for taking the time to leave us with your feedback. We are so sorry to hear that you have experienced delays with the delivery of your order. Our warehouse team aims to process and dispatch our orders as soon as possible, due to this we'd like to apologise for the inconvenience this delay may have caused you. Your order has recently been updated on the tracking, I can see that your order is currently awaiting collection of which you have been notified. If you are unable to collect this or require any further information to collect this order, please reach out to our customer service team who will be able to further assist. Please accept our apologies again for any inconvenience caused during this delay. Kind Regards, P&Co

Posted 8 months ago

“I love my checker pants I was waiting for them for 4 months so I ordered one of each size now I know how they fit. I need to return the size 10. Since I was unfamiliar with your sizes I purchased 2 pairs and now I will loos $25. Can I exchange it with another color in size 8 and loose money.?”

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Posted 8 months ago

“Not arribes !????”

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Posted 8 months ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for any delays with your order, I can see this has since been delivered and we hope you're happy with the items received. I can't seem to find any previous emails from you regarding the status of your order, in future please feel free to reach out to our customer support team through our contact form on-site and they will happily look into any issues regarding your order. Again, please accept our most sincere apologies for any inconvenience caused during this delay. Kind Regards, P&Co

Posted 8 months ago

“It might be nice but I have not got it yet. Very slow delivery.”

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Posted 8 months ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry for any delays with your order, I can see this has since been delivered and we hope you're happy with the items received. I can't seem to find any previous emails from you regarding the status of your order, in future please feel free to reach out to our customer support team through our contact form on site and they will happily look into any issues surrounding an order for you. Again, please accept our most sincere apologies for any inconveniences caused during this delay. Kind Regards, P&Co

Posted 8 months ago

“XXL fits like a large or medium”

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Posted 8 months ago

Hey, Thank you for taking the time to leave us with your feedback. I am so sorry to hear you're not happy with the sizing on your Garage Pocket Boxy T-Shirt. Prior to purchase we encourage all customers to measure a favourite item of their own and compare those measurements to our Size Guide, alternatively, we also provide a Fit Quiz available for each product, which can further assist you in finding the perfect size for you. That being said, on the very odd occasion, products have been labelled incorrectly so it is possible you may have received a T-shirt that didn't match up to the measurements shown, if you feel that this is the case, please reach out to our Customer Support Team through the contact form on our website and they will happily investigate this further for you. Again, please accept my most sincere apologies for any inconvenience this may have caused. Kind Regards, P&Co

Posted 8 months ago

P&Co is rated 4.8 based on 7,308 reviews