“18 days and still nothing delivered Just lits of messages/ emails wanting to know how well they've done . Doubt we will be dealing with these guys again ???”
“I would love to leave a review but I still haven't received my item?
Tracking showed it was coming from Sydney to Melbourne and would take 2 weeks to arrive. Think they were giving it to Cliff "Gumboots" Young to bring down (although he did it in a quicker time) OK I can wait. It was due today and checking the tracking shows it on its way to Cairns? Where next? Darwin, Perth, Adelaide then Melbourne? I know this is not Perceptions fault, but the Transport Company "ARAMEX" are totally useless!
Ordered & Paid 11/10/2024, Picked up 14/10/2024, sat at ARAMEX till 22/10/2024 when they decided to send it to Melbourne via Cairns? Hope they know Melbourne Australia and it doesn't end up in Melbourne Florida USA? Or should I have paid more and ticked the 2024 Delivery box?
New updated arrival, 30/10/2024.
Sorry Perception, you have obviously got the order out. Unfortunately the courier service you chose have let you down.”
“Purchased an Optus Cel-fi over 12months ago and the service and after sales service was great thats why when purchasing another Cel-fi, Telstra one this time i didn’t hesitate to purchase again, even though i could have bought it cheaper from other suppliers. When unit arrived the cover was cracked, I immediately contacted Perception lighting and they told , oh its just a batch problem we will send you a new cover, after spending over $900 and 5 phone calls later and speaking with Steven, to give myself piece of mind i asked for a new unit and he said he would. I received the unit today and its the old unit with different cover!!!! Not at all happy with service this time !!!”
“Terrible service. I was told that my order would be dispatched on the same day or next business day if ordered after lunchtime. After a week I contacted to see why I hadn’t received any info and I was told that the warehouse was being relocated and no orders were being processed for another couple of days. It was a week and a half before my order was dispatched”
“Ordered what was described as a Tow Pro Elite V3, but they sent the wrong item which was a tow pro elite 12v. Wasn’t happy that I got the wrong product or they were trying to flog it off and hope no one would notice.”
