“Parcel came in 2 lots which was not confirmed and customer service failed to read the email properly as I stated only half of the delivery came and listed items. In the end second parcel came with sll items delivered”
Hi Bennett, sorry to hear your delivery was a bit of a hassle. We do state in our order confirmation emails that some parcels might arrive separately. Given you ordered quite a large number of pillows, this was more than likely to be the case. Glad all your pillows arrived :)
Thanks for your feedback Jennifer, we have fabulous range of firm pillows. if you ever need help finding your perfect pillow please give our comfort experts a ring who can help navigate our range of firm pillows 0333 577 0144 :)
“I tried the 'Dunlopillo Super Comfort Latex Pillow' for 3 nights, it was hard and most uncomfortable, causing my neck to ache. I called customer service for support but I got none. Tried to buy the other pillow 'Dunlopillo Serenity Deluxe Latex Pillow' hoping to get the 'buying 2 pillows discount' which they are offering, but they refused saying I have to order the two at the same time. Considering there are only 5 days in between, I did not agree with their excuse. I am not happy with this purchase as I ended up with an expensive pillow that I cannot use.”
“It's difficult to describe the sort of pillow you want but the one you sent me is.perfect in every way. It is large, it is firmish and it is very comfortable. Well done Pillow World. I am delighted.”
Hi Paul, our customer services team were in touch with you to inform you of the delay to your order. Your pillow was extremely popular and due to our competitive prices have subsequently sold out. We will be able to despatch your pillow early next week. So sorry for this delay, we are working hard to rectify this, Really appreciated your patience :)
“Since purchasing and using the copper partical pillow my sleep has been so much better, and they are just the right thickness. Thank you pillow world for being there.”
