“I Returned 2 pillows which were unopened, unused & in original packaging as they didn’t meet our requirements (not firm enough) & had to pay £12.30 return charge with Royal Mail…. Beware - no pre paid label of returns service is included when purchasing from this company even when you’ve followed the rules to not use the item. Other online pillow companies offer free delivery & returns for unused items but not this one. I complained and was rudely told by an advisor that the customer is made aware that delivery and returns are the customers own responsibility but this must have been the smallest of small print as I didn't see it & would have reconsidered my purchase if I had. Now I've been informed that my refund will be minus £5 delivery charge which I though had been waived (bar 20p) by a 10% order discount. £17.30 carriage fees & no pillows! Won't use this company again”
Hi, so sorry you didn't find your new pillows firm enough, our returns policy is standard in the industry but apologies again if we didn't meet your expectations.
Hi Kenneth, thank you so much for your kind and positive words, it really does make a difference to everyone here to know we are helping you sleep better, happy sleeping Zzz
“Took a big risk really, ordering pillows online, bit of a silly idea, unless you know exactly what the pillow is like that you are ordering. I ordered 2, got a discount, I think I paid around £120 (which is enough to be honest), and they turned up ontime, packed in a black bin bag, but safely.. They both had their individual cases. I was quite excited, and looking forward to a good nights sleep.. Sadly, had no sleep, they were too hard, and felt quite hot.... I wrote and told them, and their answer was of course, 'sorry to hear you are not happy, but due to hygiene there is nothing we can do' or words to that effect.. so although I understand their reasoning, it taught me a good lesson.. DONT ORDER PILLOWS ONLINE!”
Thank you for sharing your experience with us, and we’re truly sorry to hear that you were disappointed with your purchase. We understand that ordering pillows online can feel like a bit of a gamble, and we regret that the Seriously Comfortable Cool Revolution Comfort Pillows didn’t meet your expectations.
We appreciate your feedback regarding the firmness and warmth of the pillows, as well as your comments on the packaging. While many customers find comfort in this particular model, we know that pillow preferences vary greatly from person to person. Unfortunately as you mentioned, due to hygiene policies, we’re unable to accept returns or exchanges on pillows, but we completely understand your frustration.
Your experience is valuable to us, and we will take your feedback on board to continue improving. Should you need any advice on how to adjust the feel of the pillow or have any further concerns, please don’t hesitate to reach out. We want to help in any way we can.
“Efficient and timely delivery. Good price. The pillow is absolutely lovely and is a replacement for similar that I purchased over 10 years ago. This time I went for the queen size which gives a little more support when sleeping.”
Hi Julia,
Thank you for the lovely review! We're so glad you enjoyed the timely delivery and that your new queen-size pillow is providing that extra support. Here's to another 10 years of comfort!
Happy sleeping! 😊
“After seeing a TV ad for PillowWorld, I went online and explored the variety of different pillows available - never knew there was so much choice! My selection has arrived (quickly and well packaged) and is great! Good prices, good service!!”
Hi there!
Thanks for your wonderful feedback! We’re thrilled you enjoyed exploring our pillow selection and that your order arrived quickly and in great shape.
Happy sleeping! 😊
Hi Katarzyna, really sorry to hear you didn't get on with your pillow. We try and match everyone with their perfect pillow but comfort is subjective and sometimes it just isn't a perfect fit.
Hi Sarah, our Tempur pillows are incredibly popular and are on a slightly longer lead time. I can see your order is in the process of being packed and will be despatched to you on priority :)
