Pinnacle Surveyors Reviews

Name: Pinnacle Surveyors
Address: Profile House, Stores Road, Derby, City of Derby
Rating: 4.67

4.7 Rating 197 Reviews

92 %

of reviewers recommend Pinnacle Surveyors

Company Reviews

Metrics

Info

4.7

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pinnacle Surveyors:

Pinnacle Surveyors is an independent firm of Chartered Surveyors based in the East Midlands with offices across England, Wales, and Northern Ireland.

We provide RICS regulated residential Market Valuations and Home Surveys for a variety of purposes such as moving house and Help to Buy redemption.

We are Mortgage Valuation panel suppliers for all major Banks and Building Societies as well as numerous specialist lenders

Visit Website

Phone:

01332830202

Email:

enquiries@pinnaclesurveyors.co.uk

Location:

Profile House,
Stores Road,
Derby
City of Derby
DE21 4BD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pinnacle provided an excellent service at a very agreeable price. As a first-time buyer I was pretty unsure about what type of survey I'd need and wasn't too sure about the process. The chap I spoke to in the support team was great - really honest and helped me understand what to expect. The surveyor (Simon) was also excellent. Gave me a call a few days after sending over the report and talked through everything with me, expanding on his recommendations. Again, really nice guy and hugely helpful in putting my mind at ease. Really do recommend them.”

Helpful Report

Posted 5 months ago

“I received an excellent, thorough Level 2 survey from Edward of Pinnacle Surveyors. The report was easy to understand and provided helpful recommendations for documents needed from our solicitor. The report highlighted an urgent issues which has saved me a lot of money, and Edward was on hand to reply to further queries when we needed them. I would happily use Edward’s services again. Highly recommended!”

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Posted 5 months ago

“Good and precise survey and great call from surveyor to explain content of survey and advice”

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Posted 5 months ago

“Very quick and efficient service and turnaround- recommend”

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Posted 5 months ago

“Extremely pleased with my survey. It was thorough and easy to understand. My surveyor was easy to reach. A colleague also contacted me when my surveyor wasn't available to make sure I was happy and understand everything. Great price too.”

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Posted 5 months ago

“Excellent service, surveyor was friendly, professional and efficient”

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Posted 5 months ago

“The report was informative but in a format that was easy to understand. What we appreciated most was the surveyor’s follow up call a week later to check that her report had been clearly understood by us and to address any points needing clarification. Our experience was a good one and we are happy to recommend Pinnacle.”

Helpful Report

Posted 5 months ago

“I recently hired Pinnacle for a help to buy valuation, and overall, I am very pleased with the quality of their work. The team was professional, efficient, and demonstrated excellent service. However, I did encounter an issue with their automated text updates, which failed to provide the necessary notifications. This required me to follow up manually to get updates on the project's status. Despite this minor inconvenience, the end result was as hoped for, and I would recommend Pinnacle for their satisfactory service.”

Helpful Report

Posted 5 months ago

“Pinnacle were prompt and quick to respond to my Enquiry and they got the job done too as at the date and time I requested. They are highly recommended by me”

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Posted 5 months ago

“Perfect communication and service delivered as promised”

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Posted 5 months ago

“My Level 2 survey was very comprehensive and clear. Kevin rang me a few days after I had received the report and we talked over a few issues that he had identified. He was very friendly and helpful.”

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Posted 6 months ago

“No issues here , a very pleasent surveyor arrived on time and was very thorough . Report received within 24 hours . What more can you ask .”

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Posted 6 months ago

“Very impressed.”

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Posted 6 months ago

“Fantastic service”

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Posted 6 months ago

“Extremely poor service. Surveyor was only there for 5 mins max. The pricing comparisons used were outdated/not relevant. Took no consideration about offers received on the house. Had to complain to homemove about the service”

Helpful Report

Posted 6 months ago

Good morning Mr Bowmar I am sorry to hear that you are disappointed with the valuation provided. Unfortunately the requirements are that we use completed sales of comparables when valuing the property. If you do believe there is more suitable evidence then we have an appeals process and will happily review the valuation. If you wish to appeal, please contact us on enquiries@pinnaclesurveyors.co.uk and we will send you the appeals documentation. Regards, Pinnacle Surveyors

Posted 6 months ago

“Excellent”

Helpful Report

Posted 6 months ago

“Very prompt service, polite and professional customer service and surveyor.”

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Posted 6 months ago

“Very good and friendly service. Understood our requirements upfront and completed a very detailed report which we the reviewed together. Highly recommended.”

Helpful Report

Posted 6 months ago

“Great experience with Pinnacle Surveyors. Friendly and informative. Survey completed quickly and call from surveyor before and after the survey taking place to explain the process being first-time buyers, discuss our concerns and report findings. Offered us great advice for next steps as we planned to renegociate on the property price following immediate concerns flagged in the report. Highly recommened.”

Helpful Report

Posted 6 months ago

“The survey was good but despite asking twice for it to be sent to me in writing I have still not received it.”

Helpful Report

Posted 6 months ago

Good morning Miss Connelly Thank you for your review. I would just like to confirm that the paper copy of your report was put into the post earlier this week so should be with you shortly. If you do not receive it, please email us on enquiries@pinnaclesurveyors.co.uk and we will sort this out for you. Regards, Pinnacle Surveyors

Posted 6 months ago

Pinnacle Surveyors is rated 4.7 based on 197 reviews