Pinnacle Surveyors Reviews

Name: Pinnacle Surveyors
Address: Profile House, Stores Road, Derby, City of Derby
Rating: 4.67

4.7 Rating 197 Reviews

92 %

of reviewers recommend Pinnacle Surveyors

Company Reviews

Metrics

Info

4.7

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Pinnacle Surveyors:

Pinnacle Surveyors is an independent firm of Chartered Surveyors based in the East Midlands with offices across England, Wales, and Northern Ireland.

We provide RICS regulated residential Market Valuations and Home Surveys for a variety of purposes such as moving house and Help to Buy redemption.

We are Mortgage Valuation panel suppliers for all major Banks and Building Societies as well as numerous specialist lenders

Visit Website

Phone:

01332830202

Email:

enquiries@pinnaclesurveyors.co.uk

Location:

Profile House,
Stores Road,
Derby
City of Derby
DE21 4BD

Write Your review

Tell us how Pinnacle Surveyors made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appointed at short notice following illness of a surveyor at originally appointed supplier. Passed on my last-minute email requests to the surveyor so they could investigate on the day of the survey and these were answered by email not long after the survey. Survey report was returned by email within a few days of the survey along with a courtesey call from the surveyor, explaining when they would be available to discuss any queries about the content. Report was well written and helped to describe any potential issues and the likely impact of them. Had a thorough and helpful discussion with the surveyor a week later to clarify a few points and suggest solutions. The surveyor was very knowledgeable, friendly and polite. Thank you.”

Helpful Report

Posted 11 months ago

Thank you so much for your kind 4-star rating of Pinnacle Surveyors! We deeply appreciate your feedback and are thrilled to hear that you had a positive experience with us. We also want to express our gratitude for appointing us at short notice following the illness of the original surveyor. We understand the urgency of your situation and we are glad that we were able to step in quickly to assist you. We are delighted that our team promptly passed on your last-minute email requests to the surveyor, enabling them to investigate on the day of the survey. We strive to provide efficient communication and it is wonderful to hear that your queries were answered via email shortly after the survey. In addition, we are pleased to know that you received the survey report within a few days and that the surveyor reached out to you with a courtesy call. It is our commitment to provide comprehensive and well-written reports that assist in identifying potential issues and their likely impact. We are particularly happy that you had a thorough and helpful discussion with the surveyor a week later to clarify points and suggest solutions. The knowledge, friendliness, and politeness of our surveyor are qualities we value highly, and we are glad that they were able to assist you and address any concerns. Thank you once again for your kind words and for choosing Pinnacle Surveyors. We look forward to serving you again in the future should the need arise.

Posted 11 months ago

“To deal with company are good, staff very friendly. Cost I would say is expensive for a very brief report.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to leave us a 4-star rating for Pinnacle Surveyors! We truly appreciate your feedback and are glad to hear that you found our company to be good to deal with and our staff to be very friendly. We understand your concern regarding the cost of our services and the brevity of the report. We always aim to provide the best value for our customers, and we appreciate your input on this matter. As part of our commitment to continuous improvement, we will take your feedback into consideration in order to enhance our report offerings. Thank you once again for choosing Pinnacle Surveyors, and we look forward to serving you in the future.

Posted 11 months ago

“Very professional and knowledgeable but also very kind and spoke on a personal level which is always appreciated and respected.”

Helpful Report

Posted 11 months ago

Dear Jamila, Thank you so much for your outstanding 5-star rating of Pinnacle Surveyors. We greatly appreciate your kind words and are thrilled to hear that your experience with us was nothing short of exceptional. We pride ourselves on our professionalism and extensive knowledge in the field, and it is great to know that you found us to be very professional and knowledgeable. Moreover, we make it a point to treat our clients with kindness and establish a personal connection, so we are delighted that our approach resonated with you. Your appreciation and respect mean the world to us, and we can't thank you enough for taking the time to share your positive feedback. We will continue working hard to deliver remarkable service and exceed your expectations in the future. Once again, thank you for choosing Pinnacle Surveyors and for your glowing review. We sincerely appreciate your support. Best regards, Pinnacle Surveyors

Posted 11 months ago

“Pinnacle Surveyors not only undertook our survey quickly they were communicative and helpful on what we could expect at each stage. Dan was very helpful after the survey report came back and answered any questions that we had. I would recommend Pinnacle Surveyors.”

Helpful Report

Posted 11 months ago

Thank you so much for your outstanding 5-star review of Pinnacle Surveyors! We are thrilled to hear that you found our service not only efficient but also highly communicative and helpful throughout the entire process. Our team strives to exceed our clients' expectations, and we are delighted that we were able to provide you with all the necessary information at each stage of the survey. It's wonderful to hear that Dan was able to assist you even after receiving the survey report and that he promptly addressed all your questions. We truly appreciate your recommendation and the confidence you have placed in us. Thank you again for choosing Pinnacle Surveyors!

Posted 11 months ago

“Really easy and fast service. I was very happy.”

Helpful Report

Posted 11 months ago

Dear Danielle, Thank you so much for taking the time to rate Pinnacle Surveyors with five stars! We greatly appreciate your positive feedback. We're thrilled to hear that you found our service to be really easy and fast. Providing efficient and hassle-free experiences for our customers is always our top priority, and it's wonderful to know that we were able to meet your expectations. Once again, we sincerely appreciate your kind words and the trust you have placed in us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warm regards, Pinnacle Surveyors

Posted 11 months ago

“The value is over estimated.”

Helpful Report

Posted 11 months ago

I am sorry that you feel disappointed with the valuation provided. If you haven't done so already, please contact us on enquiries@pinnaclesurveyors.co.uk to discuss our valuation appeal process. Kind regards, Pinnacle Surveyors

Posted 11 months ago

“We recently had a RICCs valuation to assist us in staircasing a shared ownership property. Our surveyor was on time and soon got about his work. The survey was carried out in the morning and the report was sent mid afternoon.”

Helpful Report

Posted 11 months ago

Dear Richard, Thank you for your fantastic 5-star rating of Pinnacle Surveyors! We are thrilled to hear that you had a positive experience with our team. We also appreciate your feedback on the efficiency of our service. It is our goal to provide timely and comprehensive reports, and we are delighted that you received yours so quickly. Thank you once again for your kind words and for choosing Pinnacle Surveyors. We hope to have the opportunity to serve you again in the future. Best regards, Pinnacle Surveyors

Posted 11 months ago

“Pinnacle Surveyors were friendly and reliable and very quick to complete the job. They were easy to arrange an appointment with no stress or hassle. Would recommend to anyone who needs a house evaluation.”

Helpful Report

Posted 11 months ago

Thank you for your 5* review!

Posted 11 months ago

“The service was very good with the surveyor arriving on time and explaining what would happen. The report was very detailed and provided within 48hrs”

Helpful Report

Posted 11 months ago

Thank you for your 5* review!

Posted 11 months ago

“Great service, very efficient”

Helpful Report

Posted 11 months ago

Thank you for your 5* review!

Posted 11 months ago

“We were extremely pleased with the report and very quick.”

Helpful Report

Posted 11 months ago

Thank you for your 5* review!

Posted 11 months ago

“EXCELLENT SERVICE, QUICK, EFFICIENT AND ATTENTIVE”

Helpful Report

Posted 11 months ago

Thank you for your 5* review!

Posted 11 months ago

“Very prompt and courteous correspondence. The survey was carried out within days and was comprehensive and well written, included advice about concerning issues - altogether very pleased with the service.”

Helpful Report

Posted 1 year ago

Thank you for your 5* review!

Posted 11 months ago

“Very impressed with the service and prompt responses etc. would recommend to others.”

Helpful Report

Posted 1 year ago

Thank you for your 5* review!

Posted 11 months ago

“Pinnacle Surveyors remained extremely professional and friendly throughout. We used for a valuation on our help to buy property, we recieved the report the next day which was detailed and clear. The staff members were friendly and approachable and all emails were answered in a timely manner.”

Helpful Report

Posted 1 year ago

Thank you for your 5* review!

Posted 11 months ago

“Good information update given On time Communication Effective”

Helpful Report

Posted 1 year ago

Thank you for your 4* review!

Posted 11 months ago

“Sorry I don't write reviews”

Helpful Report

Posted 1 year ago

Thank you for your 5* review!

Posted 11 months ago

“Managed to get us an appointment quickly and the report came with two days.”

Helpful Report

Posted 1 year ago

Thank you for your 5* review!

Posted 11 months ago

“Excellent service from start to finish. Very impressed.”

Helpful Report

Posted 1 year ago

Thank you for your 5* review!

Posted 11 months ago

“Highly recomnded to everyone. All went swift . Very professional. Will definitely use it in future again.”

Helpful Report

Posted 1 year ago

Thank you for your 5* review!

Posted 11 months ago

Pinnacle Surveyors is rated 4.7 based on 197 reviews