Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 562 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great way to ease kids into tech. I am able to individualize my kids access as they grow. Great tech support and my choice of phone carriers. Sometimes Verizon phones are sold out. But welcome to post covid life.”

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Posted 8 months ago

“Wonderful device that gives your child freedom with having yourself as a parent feel that they are safe and secure”

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Posted 8 months ago

“Pinwheel is a great service. Much appreciated. And the customer service is top-notch.”

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Posted 8 months ago

“Pinwheel is a true sandbox to allow my kids to safely explore smartphone technology without unfiltered access to the world. I love the different modes, and that our family can decide which apps are best. So glad there's no social media as well. This phone supports our family goal of smart, healthy relationship with technology - that the smartphone is a tool, not a toy.”

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Posted 8 months ago

“We have had a Pinwheel phone for our daughter for 18 months now and have recommended it to everyone we talk to about phones for their kids. We just finished purchasing a phone for our son as he is now old enough to get a phone. Anytime we have had any issues arise with the phone or an app or anything really, their customer service has been absolutely great to work with. The parental controls are a great comfort, and the schedules make things so you can set it and foget it for the most part.”

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Posted 8 months ago

“Love the pinwheel phones. My kids have them for emergencies and I love that I can control what they have access to until I feel they are ready for it.”

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Posted 8 months ago

“Pinwheel is a great option for a first phone. Some of the limitations were a bit frustrating but now they've added the google play store and I'm able to give my child much more independence while still having the safety of knowing exactly what is being used on the phone. Whenever I have trouble with something, customer service has a live chat option that is stupendous! The representatives are very patient, friendly, and knowledgeable. I haven't had a problem yet that wasn't able to be fixed. I will definitely be getting another Pinwheel phone for my younger child when they reach an appropriate age.”

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Posted 8 months ago

“As a mom AND a UX professional, this is the worse product I’ve used in decades. Some of the apps which are available through the parent portal are actually impossible to set up on the phone because they require the link manager which pinwheel doesn’t allow. Support is almost nonexistent. The portal interface looks and feels like it was designed and developed by a non-professional while setting around their kitchen table - it’s a lesson in frustration. A very large portion of the apps that are ”appropriate” are religious-based apps. I can only surmise that this phone is geared towards religious homeschooled kids. Over 2 years in and this product hasn’t gotten any better. My kid is frustrated, I’m more frustrated, and the device and monthly subscription is way too expensive for what you get. I wish we had our money back”

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Posted 8 months ago

“This phone has fixed so many of the flaws I found with other parental control solutions. It has made our lives so much easier to be able to schedule what apps/who can be texted at what time. It is allowing my child to focus better while at school. I had some learning curve issues switching from an iPhone to an Android, but customer service has been great and I’ve been able to get everything up and running. They respond quickly and thoroughly and make sure your issue is resolved. My child also likes that it is a real phone and doesn’t look like a child safe phone. It allows us to discreetly monitor a teenager without everyone at school having to know that she needs controls. For a kid with ADHD, having this option has been invaluable.”

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Posted 8 months ago

“Pinwheel makes it possible for our family to get our children used to smart phones as a tool without constant distractions of social media or unfiltered internet browsing. We're trying to build healthy habits, and the caregiver interface lets us keep watch (without controlling) interaction on the smart phone.”

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Posted 8 months ago

“Very helpful and fast!”

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Posted 8 months ago

“Rizza F., Did a fantastic job helping me with some app issues. Thank you very much!”

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Posted 8 months ago

“Julia O provided great customer service while I was trying to download apps.”

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Posted 8 months ago

“My family has three pinwheel phones and are very thankful for the healthy environment it affords for our children. I held a star because I have been on the support chat several times for what seems to be software admin issues that I could not have solved on my own. Though it is inconvenient to take time to solve these problems, the staff has been pleasant and helpful every time.”

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Posted 8 months ago

“The Pinwheel support is second to none. They are able to solve issues remotely and quickly. They are always kind and helpful even if I’m not sure how to handle the tech easily.”

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Posted 8 months ago

“Pinwheel phone and operating system has it's growing pains, but it works for the most part. You're definetly more involved in governing your child's phone usage which is a good thing, just takes a lil extra time. I personally had some billing and phone update issues since I started out with Pinwheel, but customer service has been excellent thus far. Tony R., Juvic A., Julia O., Aimee G., Pau P. and Faith R. have all been very professional and awesome in helping me with my issues. I hope Pinwheel recognizes them for their work well done.”

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Posted 8 months ago

“quick nice help”

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Posted 8 months ago

“Pinwheel is a life saver for safe phone for kids to tweens and even teens....There supoort was super helpfull and there supper nice people...especily i wanna give a shoutout to Charm c for a helpfull and easy way to get some problems sorted out....if you were gonna pick betwheen pinwheel or gabb( which dont pick gabb there out for you money) i would deffenitly pick pinhweel 10 time over gabb. anyways pinwheel was super helpfull and i really like how they care for there costumers. Thxs a lot guys.”

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Posted 8 months ago

“Customer care is prompt and very helpful.”

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Posted 8 months ago

“Charm went the extra mile to help me get my phone working when I was in a cruch.”

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Posted 8 months ago

Pinwheel is rated 4.6 based on 562 reviews