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Pinwheel Reviews

4.6 Rating 569 Reviews
92 %
of reviewers recommend Pinwheel
Read Pinwheel Reviews
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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous
Anonymous  // 01/01/2019
Keeps my child safe and frees me of many worries. Can’t say the same for many of her friends’ phones. I encourage as many parents as I can to get a Pinwheel for kids phone.
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Posted 1 year ago
FINALLY a phone we feel comfortable handing to our teen! The research behind the apps and all the safe guards Pinwheel has developed are wonderful. I’m a school counselor and I recommend Pinwheel to all my student’s parents!
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Posted 1 year ago
Great product, amazing customer service (thanks Julie!). I think it's a good monthly value and great way to start off cell phones for kids.
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Posted 1 year ago
So happy we found pinwheel! It’s the perfect solution for our family, and their customer service is great!
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Posted 1 year ago
These phones allowed us to bring the power of cell phone to our children without compromising in their safety. The support team is awesome and easily accessible when you need them. Highly recommend to any parent!
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Posted 1 year ago
Thanks for your help!
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Posted 1 year ago
I cannot say enough about how much I enjoy Pinwheel. The safety features to ensure my child's phone is secure and can only access the apps I approve gives me such peace of mind. When I had some technical difficulties the staff at Pinwheel were right on it and extremely helpful (shoutout to Charm, you were awesome!) Pinwheel is the best decision I've made when it comes to introducing my kids to technology. I recommend it to all my friends, family, or anyone who asks.
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Posted 1 year ago
It's been a couple of weeks it's going well so far. There are some peculiarities with the way app installation and update works, but it might just be a case of getting used to it.
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Posted 1 year ago
Phones are ok quality, but the service makes it worth it!
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Posted 1 year ago
Good product. Phone was overpriced. Some glitches here and there with updates. Customer service very helpful with what they can help with. Many of the apps I’d like haven’t been approved (yet). Good stepping stone from Gabb to real smartphone.
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Posted 1 year ago
Tony was excellent!
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Posted 1 year ago
Pinwheel has given us the ability to give our children phones safely. We appreciate the customer service.
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Posted 1 year ago
Very prompt and helpful customer service. Thank you!
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Posted 1 year ago
The pinwheel service is wonderful and accomplishes everything it claims. I feel better knowing that my children are safer. But, ignoring the phones and VPN and apps (you know, everything that you paid for) The level of customer support is simply amazing. Nothing in technology is without issue and all tech companies really come down to one thing "Do they stand behind their product?" When something goes sideways, will they fix it? When your Adobe products stop working, they try to sell you the next, more expensive program. When your laptop audio stops, does Lenovo work with you to fix it, or direct you to google for your answer? Pinwheel works with you until your issue is resolved. They even call back if the call drops. It has been decades since I had a company try to make it right. What a breath of fresh air. Shout out to Julia O. who helped me get an app that hung during installation to behave itself and just work.
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Posted 1 year ago
We love our phone and how it works in our 7th graders life. Today we hit our first issue and the help we received was the best customer service I've ever had. Thank you!!!
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Posted 1 year ago
Great customer service!
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Posted 1 year ago
I had an issue that stressed me out and the person helped me, and i got it fixed within 5 minutes!!! Fastest help ever!!
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Posted 1 year ago
service was all good
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Posted 1 year ago
The support representative was polite and explained everything. Thank you for the help!
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Posted 1 year ago
Very helpful, respectful, and talked me through everything to make the app work!
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Posted 1 year ago
Pinwheel is rated 4.6 based on 569 reviews