Pinwheel Reviews

Name: Pinwheel
Address: 1023 SPRINGDALE RD, AUSTIN, Texas
Rating: 4.61

4.6 Rating 562 Reviews

92 %

of reviewers recommend Pinwheel

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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous

Anonymous // 01/01/2019

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“Fast and easy”

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Posted 8 months ago

“Have used Pinwheel phones for three years. They are awesome!”

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Posted 8 months ago

“Easy way to manage phone usage”

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Posted 8 months ago

“Great help today”

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Posted 8 months ago

“Julia O. Did a great job and was helpful”

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Posted 8 months ago

“Agent was very helpful”

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Posted 8 months ago

“Love the limitations and that there are no workarounds. Sometimes there are issues with apps downloading and updating and game data has been lost which is not ideal but the safeguards outweight that inconvenience”

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Posted 8 months ago

“Tony was very patient and diligent. He didn't give up on me even though nothing was working.”

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Posted 9 months ago

“Pinwheel phones have been perfect for my teens- flexible, but with plenty of options for parents to manage as much as needed. And the support staff have always been able to solve problems I have, or to help walk me through things. Thank you so much!!”

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Posted 9 months ago

“It took a little while to get the fix we needed but they didn't forget about us and kept us updated as to the progress with the update/fix.”

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Posted 9 months ago

“It's a valuable service. Sadly, continual tech problems have us frequently considering moving to a regular phone.”

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Posted 9 months ago

“Customer service has been helpful”

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Posted 9 months ago

“Julia O. was very patient and helpful. It took a long time of troubleshooting, but she solved my problem”

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Posted 9 months ago

“The pinwheel phone helps me keep the dangers of the internet somewhat at bay for my 13-year old. The phone does seem targeted towards a younger customer, without much of a plan to age with their consumer. My son has been using this phone for about two-plus years, and there is no mechanism to upgrade the phone when it breaks or feels out-of-date. In addition, it doesn't provide Apple-level support for obvious reasons. When you have an issue, the support system is dependent on the user/parent to carry a heavy lift toward trouble-shooting. That said, my teen is generally safer than his peers, I can stay in communication with him, and I am able to monitor his interactions with friends, while allowing him the freedom he needs at this stage.”

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Posted 9 months ago

“Everything you'd want in a kids phone. Very safety minded!”

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Posted 9 months ago

“I was pretty frustrated to find an app wouldn’t download and the amount of time I had to spend to get it to work. Julia helped out and had been very professional and responsive.”

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Posted 9 months ago

“We are very happy with our Pinwheel service! I love that I can control which apps my child has access to on different times and days. It's easy to find him with the GPS tracking. I love the freedom and independence it gives him while keeping him safe. There's a great variety of apps to use and it's been perfect for my 10 year old.”

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Posted 9 months ago

“Julia O was great helping me on text”

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Posted 9 months ago

“Amazing costumer support! Very patient and helpful, even when the customer has no idea what they are doing”

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Posted 9 months ago

“Live chat was patient and help with solving the problem I had step by step. Thank you.”

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Posted 9 months ago

Pinwheel is rated 4.6 based on 562 reviews