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Pinwheel Reviews

4.6 Rating 569 Reviews
92 %
of reviewers recommend Pinwheel
Read Pinwheel Reviews
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Phone:

5108676528

Email:

support@pinwheel.com

Location:

1023 SPRINGDALE RD,
AUSTIN
Texas
78721

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Anonymous
Anonymous  // 01/01/2019
The pinwheel phone helps me keep the dangers of the internet somewhat at bay for my 13-year old. The phone does seem targeted towards a younger customer, without much of a plan to age with their consumer. My son has been using this phone for about two-plus years, and there is no mechanism to upgrade the phone when it breaks or feels out-of-date. In addition, it doesn't provide Apple-level support for obvious reasons. When you have an issue, the support system is dependent on the user/parent to carry a heavy lift toward trouble-shooting. That said, my teen is generally safer than his peers, I can stay in communication with him, and I am able to monitor his interactions with friends, while allowing him the freedom he needs at this stage.
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Posted 9 months ago
Everything you'd want in a kids phone. Very safety minded!
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Posted 9 months ago
I was pretty frustrated to find an app wouldn’t download and the amount of time I had to spend to get it to work. Julia helped out and had been very professional and responsive.
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Posted 9 months ago
We are very happy with our Pinwheel service! I love that I can control which apps my child has access to on different times and days. It's easy to find him with the GPS tracking. I love the freedom and independence it gives him while keeping him safe. There's a great variety of apps to use and it's been perfect for my 10 year old.
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Posted 9 months ago
Julia O was great helping me on text
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Posted 10 months ago
Amazing costumer support! Very patient and helpful, even when the customer has no idea what they are doing
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Posted 10 months ago
Live chat was patient and help with solving the problem I had step by step. Thank you.
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Posted 10 months ago
Overall, I am very happy with the Pinwheel service. I have three Pinwheel phones, and though there are still glitches that need to be worked out, customer service has always been very helpful. I am willing to accept the minor inconveniences as the company continues to improve on their technology, as it is worth it for the value of being able to monitor my children's phones so thoroughly. I happily recommend Pinwheel to other parents seeking to protect their children from the filth in the world.
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Posted 10 months ago
Very rapid response and follow up. It also worked and fixed the issue
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Posted 10 months ago
We got this service to help our teenager start to navigate the world of mobile devices. It was incredibly simple to use for us and gave us the features we requested.
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Posted 10 months ago
Pinwheel has been a great option for our girls, ages 14 and 12.
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Posted 10 months ago
Pinwheel has been an essential part of helping my daughter learn to use technology responsibly. And any time I have contacted support, I have had my question or issue resolved quickly and effectively.
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Posted 10 months ago
My child is an older teen but has had issues with a boyfriend manipulating and controlling her. Pinwheel was great because I could monitor his behavior when interacting with my daughter. She came to me about it but it helped to use my app when gathering evidence of stalking and harassment. I had an issue getting certain days and pinwheel customer service was quick to help. I am grateful.
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Posted 10 months ago
We love our Pinwheel!
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Posted 10 months ago
Julia was very helpful
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Posted 10 months ago
Excellent help and knowledgeable how to fix my problem.
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Posted 10 months ago
Faith was very helpful and quick to respond!
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Posted 10 months ago
Always very friendly, helpful, and knowledgeable customer support! Lightning quick response time as well.
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Posted 10 months ago
Pinwheel is a good phone company and is a good way to safely regulate kids on their phones. I do wish that I didn’t have to approve all the contacts because then if the person texts and there not in the contacts then it doesn’t work.
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Posted 10 months ago
Pinwheel is a pretty good setup. Lots of flexibility and control. I’ve been using it for my family for a little over a year, and it’s not perfect, but developers have made significant improvements over that time, and their customer support has always been responsive and effective.
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Posted 10 months ago
Pinwheel is rated 4.6 based on 569 reviews