“Fast, efficient gutter cleaning service. Booking online was easy and simple to follow. Email verification and reminders were great, with the option rescheduling.”
“Had text message on Sunday to say coming Monday make sure gates unlocked etc, didn't turn up probably due to the weather, text message Monday night coming on Tuesday
Turned up at 4pm - noticed on our cameras front gate wide open even though we have sign saying to close it due to having a dog
I go to shut the gate and see 'some guy' in my garden doing the front windows
After asking him to close the gate as the dog might get out, after some conflict of him saying did I put it on the sheet when I took the contract out that I had a dog ???
Told him I can't remember so long ago - but then I didn't expect someone to be in my garden without common courtesy of knocking on the door first
Then to knock on my door and tell me your taking me off the rounds, and swearing at me saying I'm rude and aggressive - What the heck is that about it's not big and it's not clever to converse with someone & resorting to swearing which is what this window cleaner was doing, swearing at me in the street! Such disgraceful behaviour
My dog could of run out of the gate and got killed or he could of gone for the window cleaner - what would it of taken to knock on and let us know you were there!
I complained via your facebook page but it's just sitting there - well since my windows wern't done I cancelled the payment”
"What would it take of taken to knock on and let us know you were there" I would have had to be a mind reader as I wouldn't have known you were in!!! I didn't need to know you were in, didn't know you had a dog, if your dog is that vicious and such a liability I would have expected you to have mentioned it to me because I take the welfare of staff and myself seriously. I cancelled you because we do not have to put up with the disgraceful manner that you displayed. Coming out and pointing at the gate saying "gate!".
We always shut gates when we leave because of children and dogs but unless we are told we would not know to shut front gates whilst cleaning.
You got a free window clean I ve not charged you.
As for knocking on to let you know we were there??, we wouldn't do that unless we specifically asked to. Imagine us waking someone up who works nights just to tell them we are here to clean your windows, or getting someone out of the bath for the same. We do text the night before to let you know we are due.
“Paul was great! Very thorough, and was able to get to gutters high up and in awkward places. Definitely would use again. Appreciate the use of photos to review”
