Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.96

“Dylan was friendly, very patient, explained everything really well, listened well and was very professional.”

Posted 5 months ago

Good morning, I'm glad to hear that Dylan provided you with exceptional service. Dylan has always been praised for being friendly, patient, and professional. He takes the time to explain everything thoroughly, demonstrates great listening skills, and ensures that every experience is a positive one. Once again, thank you for taking the time to share your feedback. I will be speaking to Dylan this morning and I will tell him of the experience you had. Take care. Andrew

Posted 5 months ago

“Efficient and pleasant manner.”

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Posted 6 months ago

Good afternoon Lucy, We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are especially pleased that our team members and Dr Vilanova were able to assist you in an efficient and pleasant manner. Delivering excellent service is always our top priority, and your kind words serve as a great encouragement to our staff. If you ever need any assistance, please do not hesitate to reach out to us. Take care Andrew Patient experience.

Posted 6 months ago

“Great service as usual”

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Posted 6 months ago

Good afternoon Robert, You are most welcome and thank you for your feedback. Hearing your feedback helps us know what we are doing right and what we need to improve. Take care Andrew Patient experience

Posted 6 months ago

“I knew Dr.Villanova for many years in the NHS. I missed his compassion and help he could give me in such a short space of time that's limited to the NHS. To see him privately has given me hope for the future for the first time in a few years.. The whole team I've talked to so far are incredibly kind. I know I will be recieving the best care. Thank you so much. I'm very grateful 😊.”

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Posted 6 months ago

Good morning Lorraine, I'm so glad to hear that Dr. Villanova's compassion and support have made such a positive impact on your health journey. It's wonderful to know that seeing Dr Vilanova has provided you with hope for the future. Our entire team is dedicated to providing the best care possible, and I'm thrilled to hear that you have had positive experiences with everyone you've interacted with so far. Your gratitude means a lot to us, and we will continue to strive for excellence. Thank you again for your feedback and for choosing Rainbow Medical. I will speak to Dr Vilanova and the Team later today and I will pass on your words. Take care Andrew Patient experience.

Posted 6 months ago

“Zuzana made us all feel very comfortable. She expalined everything clearly and helped us understand the process. We were very happy overall with the first sessions. Thanks.”

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Posted 6 months ago

Hello and good morning Alexander, Thank you so much for giving Rainbow Medical a fantastic 5-star rating! We really appreciate your kind words and are thrilled to hear that your experience with us has been nothing short of excellent. Zuzana is indeed an outstanding member of our team, and we're delighted to know that she made you all feel comfortable during your sessions. Her expertise and ability to explain everything clearly are qualities that we highly value in our staff. We're glad she was able to help you understand the process better. We're thrilled that you were overall very happy with your first sessions at Rainbow Medical. Your satisfaction means a lot to us, and we are committed to providing exceptional care to all our patients. Once again, thank you for your kind words and for choosing Rainbow Medical. I will pass on your feedback directly to Zuzana this morning. Take care Andrew Patient experience.

Posted 6 months ago

“On meeting Atholl he made me feel comfortable as i was really anxious and talking to him was really easy. Reccommend this company if all the people are like Atholl which by the reviews they are!”

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Posted 6 months ago

Good morning Mellissa, Firstly, thank you so much for giving Atholl and Rainbow Medical a 5-star rating! Myself and the team truly appreciate it. It's comforting to hear that Atholl's excellent service made you feel comfortable and at ease during your visit. We understand how important it is for our patient's to feel supported and reassured, especially when dealing with feelings of anxiety. Rest assured that we strive to create a welcoming and easygoing environment for all our patients. I appreciate your kind words. We take great pride in providing outstanding care, just like Atholl did for you. Me and Rainbow Medical are grateful to have such dedicated professionals as part of our team. Thank you once again for choosing Rainbow Medical, and I will pass on your feedback directly to Atholl this morning. Take care Andrew Patient experience.

Posted 6 months ago

“It was so refreshing to meet a psychiatrist who was so knowledgeable and reassuring. He really listened and asked relevant questions, and discussed options thoroughly. At last I feel heard and that I am on a path to far more flourishing. I also feel like I can communicate easily as we go along, and during follow ups and medical titrations. Feel far more positive than I have for years.”

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Posted 6 months ago

Good morning Elizabeth, Thank you for your feedback and it was nice to read about your positive experience with Dr Vilanova. I'm delighted to hear that you found him to be knowledgeable, reassuring, and attentive to your needs. Actively listening to you, asking relevant questions, and thoroughly discussing the available options with you, are why we value Dr Vilanova here at Rainbow Medical too. It's fantastic to hear that you finally feel heard and are now on a path towards greater flourishing. Your words truly highlight the impact a compassionate and understanding psychiatrist can have on their patients' lives. Moreover, we are glad to know that you feel comfortable communicating with Dr Vilanova during follow-ups and medical adjustments. Maintaining open and clear communication is vital to ensure the best possible care and outcomes. Thank you again for taking the time to share your positive experience. We are honored to have played a role in your journey towards a more positive and fulfilling life. If you have any further feedback or need any assistance in the future, please don't hesitate to reach out. We are here to support you. I will be speaking to Dr Vilanova later today and I will pass on these words. Thank you. Take care Andrew Patient experience.

Posted 6 months ago

“Good experience, talking freely to sarah”

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Posted 6 months ago

Good morning, Thank you so much for your feedback. We believe in making each interaction meaningful, and we are thrilled that Sarah was able to provide you with the support and assistance you needed. Please feel free to reach out to us anytime for any further assistance or if you have any questions. I will pass on your feedback to Sarah when I speak to her this morning. Take care Patient experience.

Posted 6 months ago

“Atholl put my daughter and I at ease straight away. He was very calm and patient. He explained everything very well and was reassuring.”

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Posted 6 months ago

Thank you so much for taking the time to give us feedback. I truly appreciate your feedback and I'm thrilled to hear about your experience. Atholl is an exceptional member of our team, and we are delighted that he was able to put both you and your daughter at ease from the start. His calmness, patience, and clear explanations are some of his greatest strengths, and we are glad they helped to reassure you. I will pass on your feedback to Atholl myself. We use all feedback to improve our pathways (no one is ever perfect, but we do want to improve if we are able); I look after patient experience and it really helps me out to hear about all the interactions you have with us. Once again, thank you for your kind words and for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 6 months ago

“I never felt rushed in our consultation and the counsellor was able to empathise with our current situation.”

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Posted 6 months ago

Thank you so much for your feedback. We truly appreciate your kind words and positive feedback about your experience. I'm gladdened to hear you never felt rushed during your consultation and that our counsellor was able to empathise with your current situation. Providing a comfortable and understanding environment for our patients is of utmost importance to us, and we are glad that we were able to meet your expectations. We are committed to providing exceptional care and support to all our clients, and your feedback is great encouragement for us. Thank you once again for choosing Rainbow Medical. I will pass on your feedback to those you have worked with. Take care Andrew Patient experience.

Posted 6 months ago

“Dr Vilanova was professional, but also pleasant, friendly and reassuring.”

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Posted 6 months ago

Dear Linda, We greatly appreciate your feedback. Dr. Vilanova is thrilled to know that you found him professional, pleasant, friendly, and reassuring; your feedback came through as we were talking. It is always our top priority to ensure a positive and comforting experience for our patients. Once again, thank you for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 6 months ago

“Annette did my ADOS and made me feel really comfortable.”

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Posted 6 months ago

Hi there Leah, I truly appreciate your feedback and I'm thrilled to hear about your positive experience with us. It's great to read that Annette, who conducted your ADOS assessment, made you feel comfortable throughout the process. Our team always strives to create a friendly and welcoming environment for all our patients. I speak to Annette often and I will pass on your feedback directly. Thank you once again for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 6 months ago

“A very good experience as always in the medication review for my daughter. The doctor is calm and down to earth which is great as he puts her at ease and she is happy to speak with him.”

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Posted 6 months ago

Thank you so much for your 5-star rating of Rainbow Medical. I appreciate your kind words and I'm delighted to hear about your daughter's experience during her medication review. I'm gladdened to know that our doctor's calm and down-to-earth nature has put your daughter at ease and made her feel comfortable speaking with him. Ensuring the comfort and happiness of our patients is a top priority for us. Once again, we appreciate your positive feedback. Should you have any further needs or concerns, please don't hesitate to reach out. I speak to Dr Vilanova daily and I will pass on the feedback of your daughter's experience directly. Take care Andrew Patient experience.

Posted 6 months ago

“Thank you Dr Vilanova for helping to treat me I feel very relieved and I couldn't have picked a nicer Dr especially as I am a quiet and shy person. My dad said you helped him a long time ago and he wishes you still worked at the NHS.”

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Posted 6 months ago

Good morning Evelyn, We all like Dr Vilanova here too; lots of compassion and very personable. You will get on great. I'm quiet and rather shy too; I see it more like a superpower! You are perfectly right, Dr Vilanova worked in the NHS for nearly thirty years and he does say to me that he misses all his patients. Dr Vilanova had fond memories of his time in the NHS and I think you'll be in very good hands with him. I will be speacking to Dr Vilanova later and I will pass on your feedback in-person. Take very good care of yourself Andrew Patient experince.

Posted 6 months ago

“Always a very helpful time with Dr Vilanova. He is professional, a very confidential person and comfortable to talk to. I have no hesitation at all in recommending this very knowledgeable consultant.”

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Posted 6 months ago

Good afternoon, Thank you so much for your wonderful 5-star rating of Rainbow Medical. We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with Dr. Vilanova. We pride ourselves on providing professional and confidential service, and it is so gratifying to know that you found Dr. Vilanova to be knowledgeable and comfortable to talk to. Thank you once again for recommending our clinic and Dr Vilanova. If there is anything else we can do for you in the future, please do not hesitate to reach out. Take care Andrew Fuller Patient experience.

Posted 6 months ago

“Efficient follow-up appointment.”

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Posted 6 months ago

Good afternoon Lucy, Thank you so much for your 5-star rating of Rainbow Medical! We appreciate your kind feedback and I'm thrilled to hear that you had a positive experience with us. Efficient follow-up appointments are something we strive for at Rainbow Medical, and we are delighted that it met your expectations. Our team works hard to ensure that all our patients receive the best possible care, and we are glad to know that we could provide you with a smooth and productive follow-up. Once again, thank you for your feedback and for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 6 months ago

“Amazing experience at rainbow felt comfortable at all times and made the process as simple as possible. Thanks to Nadine farihd and Dr Vilanova”

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Posted 7 months ago

Dear Lily, Thank you so much for giving Rainbow Medical a stellar 5-star rating! We appreciate your feedback. I'm especially glad to read you felt comfortable throughout the entire process and that we were able to simplify it for you. I would like to extend a special thanks to Nadine and Dr. Vilanova for their outstanding dedication and commitment to providing you exceptional care. Your kind words are a testament to their hard work and expertise. I will pass on your feedback to them both directly. Once again, thank you for choosing Rainbow Medical. Take care Andrew Patient experience.

Posted 7 months ago

“Great, very helpful and useful and a good experience”

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Posted 7 months ago

Good morning Robert, Thank you so much for taking the time to rate Rainbow Medical with five stars! We really appreciate your feedback. I'm thrilled to hear that your experience with us was helpful. It is our top priority to provide excellent service and ensure that our patients have a positive experience. I will pass on your feedback to Dr Vilanova and all the clinicians you have worked with. If you have any questions, please reach out to me. Take care Andrew Patient experience.

Posted 7 months ago

“I was EXTREMELY anxious going to my interview, but Atholl was pleasant, friendly, welcoming, and easy to talk to. He did as much as he could to put me at ease, even saying he was fine with my fidgeting and not holding eye contact. This helped me enormously. This whole process is a lot for me to deal with, and I very much appreciated the fact that the interview was far less formal than I had feared. I feel genuinely lucky that it was Atholl who interviewed me.”

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Posted 7 months ago

Dear Linda,Thank you so much for your kind words and for giving Rainbow Medical a 5-star rating! We greatly appreciate your feedback and are thrilled that you had such a positive experience with Atholl. We understand that consultations can be nerve-wracking, and we are glad to hear that Atholl made you feel at ease. His pleasant, friendly, and welcoming demeanour certainly contributes to creating a comfortable environment for our patients. We are delighted to hear that Atholl understood and accommodated your anxiety, reassuring you that he was fine with your fidgeting and lack of eye contact. We believe that empathy and understanding can go a long way in helping patients feel at ease. We are grateful for your appreciation of the less formal nature of the process. At Rainbow Medical, we strive to provide a relaxed and friendly atmosphere while still ensuring professionalism. Once again, we are delighted with your positive experience, and we feel fortunate to have Atholl as part of our team. If you have any further feedback or questions, please don't hesitate to reach out. We value your support and hope to provide you with exceptional experiences in the future. Warm regards, Andrew Patient experience.

Posted 7 months ago

“Andrew and doctor Josep are so helpful.”

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Posted 7 months ago

Thank you so much, Nouf, I'm happy to help and I am always around should you need anything. Dr Vilanova said to say thank you for your feedback. Take care Andrew Patient experience.

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Rainbow Medical Reviews