Rainbow Medical Reviews

Name: Rainbow Medical
Address: 2 The Crescent, King Street, Leicester, Leicestershire
Rating: 4.96

5.0 Rating 159 Reviews

100 %

of reviewers recommend Rainbow Medical

5.0

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Rainbow Medical:

Rainbow Medical has expertise in treating ADHD, Autism (ASD), Depression, Anxiety, Personality Disorder, Bipolar Affective Disorders. Based in Leicester, Nottingham, Derby, Coventry and Edinburgh.

Visit Website

Phone:

0800 054 1850

Email:

contact@rainbowmedical.co.uk

Location:

2 The Crescent, King Street,
Leicester
Leicestershire
LE1 6RL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the service received from Rainbow Medical. From the first Phone call, to the pre assessment with Chloe, to the final assessment with Dr Josep, we felt understood, listened to and valued. What could have been a potentially difficult and negative time, was made easier by thoughtful language and clear explanations used. Many thanks for all your help and understandings”

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Posted 11 months ago

Louise, First, thank you for taking the time to give this feedback. It's appreciated and it helps has improve as a Team. I will pass your words directly to Chloe and Dr Vilanova. It's great to hear that you have benefited directly from our core values of openness and transparency. The medical profession can be heavy on the jargon and I'm glad we managed to overcome that aspect. Happy new year Andrew

Posted 11 months ago

“My experience at rainbow medical was really nice, I felt extremely welcomed and everyone I met was really kind and understanding. I cannot thank them enough!! Definitely recommend :)”

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Posted 11 months ago

Sofia, Happy new year to you and your family. It was really nice reading about your positive experience of working alongside our team here at Rainbow Medical. I will be sure to directly pass your words on to both Rachel, Pav and Dr Vilanova. Take care of yourself and all the best for the future. Thank you. Andrew

Posted 11 months ago

“Amazing service. So so supportive and very quick to help. I've finally had so many questions answered”

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Posted 11 months ago

Thank you for your feedback Aaron. I will pass this on directly to both Rachel and Dr Vilanova. If you do have any further questions please email us at contact@rainbowmedical.co.uk or send a message through our website. I hope you are well and have a happy new year Andrew

Posted 11 months ago

“Good process from the start and helpful.”

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Posted 11 months ago

“Good process from the start and helpful.”

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Posted 11 months ago

Mitesh and Shiven, I hope you do not mind me replying to you both here. I will pass on your feedback to the Grace, Pav and Dr Vilanova. Aftercare support is extremely important to us here at Rainbow Medical and is embedded in our core values: https://www.rainbowmedical.co.uk/our-values/. If you do have any follow-up concerns or questions please email or call us. I wish you and your family a merry Christmas and all prosperity in the New Year. Andrew

Posted 11 months ago

“I had my adhd diva assesment with grace which she made me feel really comfortable, it helped that it was split up instead of doing a whole 2 hours. I then saw Dr Josep Vilanova who diagnosed me with adhd, and ever since he has been great, he has a warm welcoming, explains anything you don’t understand and breaks things down too. During my titration appointment to adjust my dosage for medicine and speak about any other issues, he explains everything to me very well and I felt very comfortable. Overall I can’t say a bad thing.”

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Posted 11 months ago

Good afternoon, Vanisha Firstly, thank you for taking the time to give us this detailed feedback. It helps us enormously: we have made plenty of changes based on patient feedback. Your feedback really helps improve the experience for all our patients. All our team are enabled to be flexible to patient needs, so it is great to hear how Grace split up the DIVA assessment to better meet your needs; yes, the DIVA assessment is thorough and it does make sense to break this down. I will pass this feedback to Grace directly. Dr Vilanova likes to speak 'plain English' whenever he can. It is great to also hear that you found the titrations really useful and were able to benefit from them beyond just a medication review. Ethics are core to our work here at Rainbow Medical and we think that shows in our patient experience and our flexibility and our holistic approach. Take care of yourself Vanisha and I wish you a very happy Christmas. Regards Andrew

Posted 11 months ago

“I cannot emphasise the care, empathy and patience shown by all staff. The advice and help that we are reciting as a family is amazing. Thank you everyone”

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Posted 11 months ago

That's great to hear. Thank you. We are really proud of our team here at Rainbow Medical. We are not perfect but we always try and do our best. Involving all the family, whenever possible or appropriate, is part or holistic approach to mental health, and it's reassuring to hear the help and advice you are receiving is making a difference. Take care Andrew

Posted 11 months ago

“Dr.Vilanova is the best.”

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Posted 11 months ago

Thank you ever so much for your feedback, Nouf. I will pass this on to Dr Vilanova personally. Andrew

Posted 11 months ago

“The team were extremely helpful and caring. I cannot praise them enough.”

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Posted 1 year ago

Les, Thank you for your feedback of your experience of working with your team here at Rainbow Medical. I will pass on your feedback to Dr. Vilanova and all those you worked with. Kind regards Andrew

Posted 1 year ago

“Excellent service. Would recommend to others.”

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Posted 1 year ago

Thanks for your feedback. All the feedback we get really helps keep our standards high and allows us to measure how we are doing and if we need to improve on certain areas. I will pass on your feedback to all those in the team. Best wishes Dr. Vilanova

Posted 1 year ago

“We were very pleased with the appointment. Dr was very clear and explained things clearly. Landon was at ease as soon as we met Dr Vilanova”

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Posted 1 year ago

Good afternoon, We always try to be frank (it's one of our core values) so it's very reassuring to hear Dr Vilanova was crystal clear in his explanations. I will pass on your feedback to Dr. Vilanova. Thank you for your feedback. It helps us see how we are doing and what we can improve on. Andrew

Posted 1 year ago

“Our initial enquiry was quite late at night, but was surprised to be answered by a lovely lady called Pav, very prompt and went through the process and answered all questions asked. From there the process has been excellent, the staff have been communicating well with myself and were brilliant with my son. Grace was very professional and made us feel at ease with the process of getting a diagnosis for our son and was brilliant with him when he came along to the appointments. Pav kept in contact with my self to arrange the next steps and all emails were responded to promptly. Dr Vilanova was very welcoming and listened to everything we had to say, answered all questions asked and he explained everything in much detail. Thankyou for a very pleasant experience and helping my son and giving him a diagnosis so we can finally provide him with the help and support he needs!”

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Posted 1 year ago

Colleen, Thank you for your comprehensive feedback. I will pass on all your feedback to Pav, Grace and Dr. Vilanova. Our team works well together and it's great to read your experience of working alongside our team. Your feedback also has allowed us to check if we are meeting our 4 core values: 1, Your preferences, needs and values will guide our clinical decisions. This co-production enables our person-centred care. 2, Working together/Co-production is important to us. We believe in your ability to face, experience, and survive the unknown, and that your experience can help us improve our service and aid others on their journeys. 3, We offer Evidence-based treatment, while recognising the interconnectedness of mental, emotional, and physical well-being. Although we are led by experienced Consultant Psychiatrists, we work alongside therapists, counsellors, and other healthcare professionals to provide integrated care, fostering a holistic healing environment. 4, We will always be frank: without openness and transparency, co-production cannot work. Thanks Again, Colleen. Feedback is very important and allows us to measure how we are doing across our whole team. Andrew.

Posted 1 year ago

“I’ve found rainbow medical to be really helpful I would and already have recommended rainbow medical to others to use their services, I also appreciate how they update me with upcoming appointments and approach to things they seem well organised, ethical and I am overall happy with my experience”

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Posted 1 year ago

Vanisha, Thank you so much for recommending us. When we do good, we love to hear and when we do not-so-good we also like to hear. A recommendation is the best praise. Thank you! I will pass on all your feedback to the Team. We have four core values that we NEVER break intentionally, so your comment about your experience of our ethical approach means a lot to us. https://www.rainbowmedical.co.uk/our-values/ Andrew

Posted 1 year ago

“We were very impressed with the speed in which arrangements were agreed for Robert and parents to be able to see Dr Vilanova.We were most impressed and relieved by his perceptive approach when our son was nervous and uncommunicative . We felt that we had approached someone who would have the expertise to help Robert move forward.Robert was reassured by Dr Vilanovo and we are sure he will be more relaxed when arrangements are settled for the new year..”

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Posted 1 year ago

Thanks for this feedback. It's really important to us to know that the policies, procedures and people at Rainbow Medical are working well to meet the needs and expectations of patients and their families. Feedback like yours helps us benchmark how we are doing. Again, thanks for this kind and constructive feedback. Andrew

Posted 1 year ago

“Extremely helpful.Very patient.Very quick response and report. I was anxious but soon felt at ease.”

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Posted 1 year ago

Thanks, Robert. On average, we manage to get reports to our patients in 2 days, although sometimes this can be up to 4 days. I will pass on your kind feedback. Andrew

Posted 1 year ago

“Friendly and quick response”

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Posted 1 year ago

Thank you very much for your feedback. I will pass this onto the team. Andrew

Posted 1 year ago

“Dr V. - Very helpful and thorough. Actually helps me to understand my diagnosis and how to deal with it. Can tell he is a fountain of knowledge and doesn’t just send me off with paperwork to read. An interesting person with a lot of experience which makes you feel in good hands. Feel like I am talking to a real professional instead of someone reading from a script. An Angel in the darkest of times. Andrew- Extremely polite and helpful, has gone above and beyond to get me appointments. Really is a brilliant person to speak to and absolutely has the care of the customer as a priority.”

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Posted 1 year ago

Thank you for your detailed and considered feedback. As clinicians we can sometime come across as 'stuffy' and 'procedure' led; there is good reason for this sometimes. I have worked hard to maintain the balance you discuss in your feedback. It is possible for Doctors to be both personable and professional, and I'm glad you perceived that when we worked together. I will pass your feedback onto Andrew; he is keen to hear all feedback (good and bad) because it enables us to improve a patient's experience of our service. I will sign-off by repeating what we have on the homepage of our website: 'Suffering is an integral part  of mental health, but so is the ability to recover'. I wish you all the best on your journey. Dr. Vilanova

Posted 1 year ago

“Brilliant, thorough, life changing - thank you”

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Posted 1 year ago

Thank you for the feedback. I am glad we could help. And I wish you well on your journey. Dr. Vilanova

Posted 1 year ago

“Booking an appointment was quick and painless. I was especially grateful for that. Dr Vilanova was able to squeeze me in at short notice and proved more helpful than some clinicians I've dealt with in the past.”

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Posted 1 year ago

Hearing your journey helps others on theirs, so thank you for the kind review; we encourage all feedback, the good and the bad. It's why we have kept our reviews open and why we allow anonymous reviews. Take care Dr V.

Posted 1 year ago

Rainbow Medical is rated 5.0 based on 159 reviews