Reliable Medicare Reviews

Name: Reliable Medicare
Address: Suite A1, Floor 10, The Southside Building, 31 Hurst St, Birmingham, United Kingdom
Rating: 4.45

4.5 Rating 275 Reviews

86 %

of reviewers recommend Reliable Medicare

4.5

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Reliable Medicare:

Premier retail and wholesale distributor of aesthetic and beauty products from various of brands, renowned both in the UK and internationally.

Visit Website

Phone:

1216222212

Email:

info@reliablemedicare.co.uk

Location:

Suite A1, Floor 10, The Southside Building,
31 Hurst St,
Birmingham
United Kingdom
B5 4BD

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Reliable Medicare 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and fast delivery,indeed.”

Helpful Report

“Nearly expired products”

Helpful Report

Dear Siqi, We are sorry to see your 1-star review. Due to our rapidly changing stock levels, we offer a range of expiry dates for our products. Items with less than three months until expiry are discounted and clearly marked as special offers on our website. Our records indicate that you reached out to us via email, but we have not received a response to our follow-up. Without further information about the expiry date you received, we can only assume that you have used the product and no longer require assistance. If you still need help or have any other concerns, please don't hesitate to contact our customer service team. - Reliable Medicare Team

“Do not trust your customer when very clear the product is damaged and needs replacement ! You refuse to accept this - very unhappy with your service and will not shop with you going forward”

Helpful Report

Dear Pranitha, Thank you for your feedback. Although there have been no other recorded faults with this batch, we acknowledge the need for further examination. We offered to have the product returned to us so we could fully assess it and provide the best resolution for you. Please get in touch with our friendly customer service team, who are eagerly waiting to assist you with the return and find a prompt and effective solution. We look forward to hearing from you soon. - Reliable Medicare Team

“waste of money, they sell fake and expired products. i ordered cosmelan pack from them and i received spoilet defective product and it was not sealed and opened, the cosmelan creams was all dried up and spoilet, even the sunscreen was separated and won’t mix, after using the cosmelan 1 mask it won’t spread and sit on skin because it dried up and there was no results. when i contacted the customer services they insisted on that all their products are sealed and not possible to receive opened product, i shared tons of pictures of the product to show that it’s defective but they ignored all that and kept telling me excuses just to not take responsibility and fix the issue They even sell the free samples and even though they charge for the free samples it was opened and used. So please be careful because all their profits are expired and defective.”

Helpful Report

Dear Reviewer, Thank you for taking the time to leave feedback on your experience and bringing this issue to our attention for investigation. Based on the evidence provided, our customer service team was unable to complete a thorough investigation because the product in question had been utilised. As distributors, our top priority is supplying products that are authentic, in perfect condition, undamaged, and hygienically sealed. To ensure safety, our warehouse team does not open any products. If you feel the texture is not right upon receiving the product, we encourage you to contact our team immediately so they can provide the best support. At this stage, they are limited in the resolutions they can offer. Please note that we do not sell open or used sample packs, expired, or defective products. We have received no communication from you with evidence of this, making your statement untrue and potentially harmful to our business. Due to the nature of our products, our terms and conditions clearly state that we cannot accept returns on used items. We are always on our customers' side and will always offer the resolution they want if we are able to. We believe in building long-term relationships based on trust and mutual understanding. - Reliable Medicare Team

“Brilliant beauty care products and a brilliant customer service as well. Happy client.”

Helpful Report

Dear Petruta,Thank you so much for giving Reliable Medicare a five-star rating! We truly appreciate your support and are delighted to hear that you had a brilliant experience with our beauty care products and customer service. Your kind words mean the world to us, and we are overjoyed to have such a happy client. Once again, thank you for your amazing review. We look forward to continuing to serve you with the utmost dedication and providing you with high-quality products and exceptional customer service. - Reliable Medicare Team

“Very good service. I recommend. Fast delivery and accurate order fulfillment. Thank you,”

Helpful Report

Dear Olga,Thank you so much for your 5-star rating and for sharing your kind feedback! We greatly appreciate it. We are delighted to hear that you had an enjoyable experience with Reliable Medicare. Your satisfaction is our top priority, and we are thrilled to know that we met your expectations in terms of prompt delivery and precise order fulfillment. We also want to express our gratitude for your loyalty as a customer. We value your continued trust in our services, and we are committed to consistently providing you with the highest level of service. Once again, thank you for choosing Reliable Medicare, and we look forward to serving you again in the future! - Reliable Medicare Team

“1st bought product from Reliable Medicare . Great service, fast delivery by DHL”

Helpful Report

Dear Huyen,Thank you so much for your fantastic 5-star rating of Reliable Medicare! We truly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We are delighted that our service, along with fast delivery by DHL, met your expectations. Providing outstanding customer service and prompt delivery is our top priority, and it is wonderful to hear that we delivered on that promise. Thank you once again for choosing Reliable Medicare as your trusted supplier. We look forward to serving you in the future! - Reliable Medicare Team

“Friendly customer service very helpful, I use RM regularly as they have a huge range of products 🙂”

Helpful Report

Dear Talat,Thank you so much for your fantastic 5-star rating of Reliable Medicare! We truly appreciate your kind words and continued loyalty to our company. It warms our hearts to hear that our friendly customer service has been helpful to you, and we're thrilled that you find our wide range of products beneficial. We are deeply grateful for customers like you who make our job enjoyable. Your support means the world to us, and we are always here to assist you. Thank you again for being such a loyal customer. We look forward to serving you in the future. - Reliable Medicare Team

“Always quick delivery”

Helpful Report

Dear Natasha,Thank you so much for taking the time to give Reliable Medicare a glowing 5-star rating! We truly appreciate your kind words and your continuous support as a loyal customer. Quick delivery is one of our top priorities, and we're thrilled to know that it has met your expectations. Thank you once again for your amazing rating, and we look forward to serving you with top-notch services and quick deliveries in the future. Should you have any further feedback or inquiries, please don't hesitate to reach out to us. - Reliable Medicare Team

“I as soon I order the send it and got it with in six working days”

Helpful Report

Thank you so much, Alex, for taking the time to give us a stellar 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with Reliable Medicare. We strive to provide a seamless ordering process and swift shipping, so it is fantastic to hear that we succeeded in delivering your order promptly. We truly value your business and thank you once again for your kind words. If there is anything else we can assist you with in the future, please don't hesitate to reach out. - Reliable Medicare Team

“Very happy with the goods and service”

Helpful Report

Dear Jane,Thank you so much for taking the time to give Reliable Medicare a 5-star rating! We truly appreciate your support and feedback. We are thrilled to hear that you are very happy with the goods and service we provide. If there is anything else we can assist you with or if you have any further suggestions, please do not hesitate to reach out to us. We value your satisfaction and aim to continue delivering the best experience possible. Once again, thank you for choosing Reliable Medicare! - Reliable Medicare Team

“Plz don’t buy from them because you will waste your money, they sell fake and expired products. i ordered cosmelan pack from them and i received spoilet defective product and it was not sealed and opened, the cosmelan creams was all dried up and spoilet, even the sunscreen was separated and won’t mix, after using the cosmelan 1 mask it won’t spread and sit on skin because it dried up and there was no results. when i contacted the customer services they insisted on that all their products are sealed and not possible to receive opened product, i shared tons of pictures of the product to show that it’s defective but they ignored all that and kept telling me excuses just to not take responsibility and fix the issue They even sell the free samples and even though they charge for the free samples it was opened and used. So please be careful because all their profits are expired and defective.”

Helpful Report

Dear Abdoo, We appreciate you taking the time to share your feedback regarding your recent experience with us. We understand your disappointment regarding the inability to return or refund a fully utilised product. Our policies are designed to ensure safety and quality. However, we always encourage customers to reach out to us promptly so we can provide the best possible assistance. Regarding your claim about sending us photos of open or used sample packs, we regret to inform you that we have found no record of such correspondence. We assure you that we take all customer communications seriously and strive to address any concerns promptly and effectively. As a company with over 12 years of experience, we have cultivated strong relationships with trusted suppliers and loyal customers who attest to the quality and authenticity of our products. It is disheartening to encounter unfounded allegations that can potentially damage our hard-earned reputation. To provide further reassurance to our valued customers, we extend an open invitation to visit our warehouse and meet our team. We are more than willing to showcase our rigorous procedures and product quality standards to address any concerns before making a purchase. We remain committed to upholding the highest standards of customer satisfaction and integrity. - Reliable Medicare Team

“Not genuine product!”

Helpful Report

Thank you sincerely for taking the time to share your feedback. We value your input greatly. However, we haven't received any correspondence from you. Based on our records, we noted that you received your product on March 27, 2024. Regrettably, in the absence of communication from your end, we presumed that the delivery was completed smoothly. Our customer support team is dedicated to ensuring your satisfaction, and they are readily available to assist with any questions or concerns regarding your order. We're disappointed that we haven't had the opportunity to address any potential issues you may have encountered. We kindly urge you to reach out to us through any of our available channels so that we can promptly address any concerns you may have and work towards a resolution. Looking forward to hearing from you soon. - Reliable Medicare Team

“great Service 10/10”

Helpful Report

Dear Sabrina,Thank you so much for your 5-star review of Reliable Medicare. We greatly appreciate your kind words and are thrilled to hear that you had a great experience with our services. It's always our aim to provide excellent service, and we're glad to know we exceeded your expectations. Thank you for choosing Reliable Medicare, and we look forward to serving you again in the future. - Reliable Medicare Team

“Fast and easy”

Helpful Report

Dear Marwa,Thank you so much for your fantastic 5-star rating of Reliable Medicare! We’re thrilled to hear that you had a great experience with us. We always strive to deliver to our valued customers like yourself. Your preference for our services and your loyalty mean a lot to us. We truly appreciate your continued support. If there's anything else we can do to further enhance your satisfaction, please do not hesitate to reach out to us. We look forward to serving you again soon! - Reliable Medicare Team

“Reliable service. Trustworthy. Safety and on timely manner delivery. Excellent”

Helpful Report

Dear Val,Thank you so much for taking the time to give Reliable Medicare a 5-star rating! We truly appreciate your kind words and are delighted to hear that you found our service reliable, trustworthy, and timely. Your satisfaction is our top priority, and we are committed to providing you with excellent service and safe deliveries. We look forward to serving you again in the future! - Reliable Medicare Team

“Reliavle and helpful customer service. Quick deliverly. Love this company.”

Helpful Report

Dear Nao,Thank you so much for giving Reliable Medicare a fantastic 5-star rating! We truly appreciate your support and love for our company. We're thrilled to hear that you found our customer service reliable and helpful. Providing excellent service is at the core of what we do, and your kind words validate our efforts. Additionally, we're delighted that our quick delivery has met your expectations. We understand the importance of receiving your orders promptly, and we strive to ensure a seamless experience from start to finish. Thank you once again for your incredible feedback. We are absolutely delighted to have you as a satisfied customer, and we look forward to serving you again in the future. - Reliable Medicare Team

“excellent products, expedient shipping, thank you”

Helpful Report

Dear Nadezhda,Thank you so much for the outstanding 5-star rating you gave us at Reliable Medicare. We truly appreciate your kind feedback and support. We are thrilled to hear that you are satisfied with our excellent products and speedy shipping. Providing high-quality products and ensuring prompt delivery is always our top priority. Thank you once again for choosing Reliable Medicare, and we look forward to continuing to serve you with the best in the future. - Reliable Medicare Team

“I'm glad that the delivery was so fast. However, due to a mistake on my part, I was unable to receive the item. I asked for a refund, but was told they couldn't give it back, which was very disappointing.”

Helpful Report

We sincerely apologise for the inconvenience you've experienced with your delivery. Ensuring a smooth ordering and delivery process is paramount to us, so we're truly disappointed to learn of this issue. I see that you've been in contact with our friendly customer service team, who are diligently working to resolve this matter and arrange for the redelivery of your package. Once we receive the returned parcel, they will promptly reach out to discuss reshipping options with you. While our team takes every precaution to ensure the accuracy of customs information, we cannot guarantee the outcome, and we always recommend customers to familiarise themselves with local customs regulations to avoid any potential setbacks. We eagerly anticipate further correspondence with you via email to ensure that you receive your product swiftly and securely. Reliable Medicare Team

“Great range of products that aren’t available elsewhere and at good prices. Delivery charge is expensive though.”

Helpful Report

Dear Lisa,Thank you for your wonderful 4-star rating of Reliable Medicare! We greatly appreciate your feedback and are thrilled to hear that you enjoyed our great range of products. While we understand your concern about the delivery charges, we strive to provide the best possible service and ensure the safe and timely arrival of your order. We continuously evaluate our pricing structure so we appreciate your feedback and hope this is something we can address in the future. Thank you once again for your support and for choosing Reliable Medicare. We look forward to serving you again in the future! - Reliable Medicare Team [Your Name]

Reliable Medicare is rated 4.5 based on 275 reviews