“My Road Angel pure has been a good servant to me, but because of downloading difficulties, I was advised to purchase a later version. Unfortunately, despite numerous telephone conversations with the tactical department neither they nor I could get it to pick up a satellite signal. I therefore returned it within the statutory period however my reimbursement was not quite what I paid for it.”
Hi Thomas,
Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!
Kind Regards,
Road Angel Team
“As a long time user of RAs (have three) going right back to the B2 origins, I was at the point of upgrading my elderly units that were struggling with the size of the current updates. Did think twice about it as the database seems to be struggling to keep up with the changes in the roadworks average speed sections these days and I'm starting to get my head around Waze now that cars have Appleplay.
The subscription is now a not inconsiderable £200/year and for that I'd be expecting perfection. The massive diappointment however was the new hardware, the same body moulding but for some reason the base has been changed so every vehicle will need to be re-fitted. The base is no longer the electral connection, just a magnetic base, but the price of them has gone up astronomically compared to the old - if they actually have any in stock. The small bit of good news is that it grips the base more strongly than the previous. The bad news is that you now need to connect the power cable into the unit directly, with the number of failures of the previous socket I've seen I hope that it is improved in this version. I move units between vehicles so I can see issues from the connector from frequent use.
What should have been a simple upgrade of a unit that has been part of my motoring for over a decade has been a massive disappointment and has actually left me quite angry, my direct complaint to RA got a glib reply and after that I was just ignored. If I was running the business and needing as many £200 subscriptions as I could get, I would be making the hurdle to get my loyal customers onto current units as low as possible.”
“Only just had the halo ultimate fitted by a auto electrician and he didn't use the C to C adapter that was in the box. I fitted it myself but then asked questions about time lapse and parking mode couldn't get both to work then told you can only use 1 or the other not both. Didn't see anything in the instructions about this. Like the system but only installed on 1st February 2025 so not had much use of it yet.”
Hi Leslie,
Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!
Kind Regards,
Road Angel Team
Hi Philip,
Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!
Kind Regards,
Road Angel Team
“Negative: The Ultima has no screen on it so you can only see the scene if you connect to your phone which is such a shame! Can’t swivel the dash cam around once it’s mounted on the window like I was able to with a Nextbase dash cam. Is slightly bigger than the Nextbase dash cams.
Positive: clear 4k view on the phone. Slightly wider view than Nextbase. Easier to connect and navigate on the phone than Nextbase.
Overall Road Angel in my opinion is better than Nextbase but just buy the one that has a screen on the dash cam not the Ultima.”
Hi Valerie,
Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!
Kind Regards,
Road Angel Team
“We have had 2 road angel pure units for about 4 years. The subscription is expensive but dealing directly with customer services rather than renewing online dues usually result in a discount. Recent updates (about 12 months) have always required plugging into a PC to complete. So not quite OTA.”
“Not impressed, dash cam received was obviously not new, box was not wrapped with heat shrunk polythene,instruction leaflet was torn and looked used, electrostatic sticker was missing and dash cam had fine scratches by the usb port, after a week it went into a loop of emergency recording and recorded 52 events in a 20 minute journey, contacted customer services and the guy obviously didn't know his products, he said pressure the reset button, there isn't one on the halo ignite, he then said press the power button 5 times, there is no power button, have managed to stop the fault by unplugging the hard wire usb c connector, I'm giving it another week to see how it goes but road angel are only interested in repairing it, which I'm not happy about as it's only just over a week old and should be replaced, never again, shame on you for selling repaired repackaged stock as new !!!”
“Very helpful Customer Service, making a pleasant change from so many automated answering systems these days. In all my dealings with Road Angel, staff have always been excellent and able to deal with my enquiries. Perhaps not the cheapest, but I have found their Pure and Dash Cam both effective and reliable.”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that our customer service team has made a positive impact on your experience. In a world filled with automated systems, we strive to provide a friendly and helpful voice when you need assistance.
We truly appreciate your feedback on the effectiveness and reliability of the Pure and Dash Cam. While we may not always be the cheapest option, we aim to offer exceptional quality and service that you can rely on.
If you have any further questions or need assistance, please don’t hesitate to reach out. We're here to help!
Warm regards,
The Road Angel Group Team
“Good products, when on offer very good value too. I have down rated my review because I have recently found that new products are incompatible with previous version mounts. Current mounts are very expensive and out of stock. So having spent £200 I have an unusable product which I have relied upon for at least 15 years (in previous incarnations)”
Hi Simon,
Thank you for sharing your thoughts with us. We’re pleased to hear that you find our products valuable, especially when on offer. However, we completely understand your frustration regarding the compatibility issues with the new mounts. It's certainly disappointing when past investments don't meet current needs.
We are actively working to address stock availability issues on mounts to better serve our customers. We encourage you to reach out if you have any further concerns or suggestions—your feedback is essential in helping us improve.
Thank you for your continued support, and we hope to regain your trust in the future.
Best,
The Road Angel Group Team
“Outstanding Camera Quality, but Let Down by the Accessories and Software
The cameras themselves are undeniably high-quality, delivering excellent performance and clarity. However, the overall experience falls short due to subpar instructions, lackluster accessories, and underwhelming app functionality—all of which feel out of sync with the premium price point.
If Road Angel could refine these supporting elements, they would undoubtedly have a first-class product offering that truly matches the impressive hardware.”
Dear Keith,
Thank you for your great 4-star review! We're glad to hear that once connected, your device is working well for you. We understand that the initial connection time can be a bit longer than expected, and we appreciate your patience.
Our goal is to provide smooth and reliable performance, and it's wonderful to know that you're enjoying the functionality of your product. If you have any further feedback or need assistance, please don't hesitate to reach out!
Warm regards,
The Road Angel Group Team
Hi Lukasz,
We’re sorry to hear that you want to cancel your order and understand that finding a better price elsewhere can be frustrating. Customer satisfaction is important to us, and we wish we could have accommodated your request before your order was processed.
If you’d like to discuss your options or share further feedback, please reach out to our customer support team at support@roadangelgroup.com. We’re here to help in any way we can.
Thank you for reaching out.
Kind Regards,
Road Angel Support Team
“I have two Road Angle devices a Pure One for the uk and a Snooper for Europe.
The customer service team have allay been very helpful and are humans who actually answer the phone.”
Dear Valued Customer,
Thank you so much for your outstanding 5-star review! We're thrilled to hear that both your Pure One for the UK and Snooper for Europe are meeting your needs. Our customer service team truly strives to provide a personal touch, and it's wonderful to know that their support has made a positive impression on you.
Your satisfaction is our top priority, and we’re always here to help if you need anything in the future!
Warm regards,
The Road Angel Group Team
“Great service from order to delivery of my Halo Ultra. The kit itself is very clear and works very well. I have already had my car hit in a car park and the parking mode footage has helped identify the thir party and sucessfully track them down.”
Dear Simon,
Thank you for your fantastic 5-star review! We’re thrilled to hear that the Halo Ultra has exceeded your expectations from order to delivery. It’s great to know that the clarity of the kit and the effectiveness of the parking mode have proven invaluable, especially in helping you track down the third party involved in the incident.
Your satisfaction is our utmost priority, and we’re always here for you should you need any assistance in the future!
Warm regards,
The Road Angel Group Team
“I phoned Road Angel Customer Services on a couple of occasions to get advice for how to mount my existing Road Angel Pure on my windscreen in order not to stick any pads on a full leather dashboard. They suggested the windscreen mount. As standard, it comes with a self-adhesive pad fixing and I wanted to be able to remove the mount entirely as required. They found me the suction cup mount and assured me that it provided a very solid fixing. Although I was sceptical at first, having experienced some vibration-prone windscreen mounts in the past, but decided to give it a try. Their patient, informed approach towards my questions was commendable and absolutely correct. It works a treat. Well done Customer Services!”
Dear John,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that our customer service team was able to assist you in finding the perfect windscreen mount for your Road Angel Pure. It's great to know that their knowledgeable and patient approach has made such a difference for you.
We understand how important it is to have a secure and removable solution, and we're thrilled that the suction cup mount exceeded your expectations. Your feedback truly boosts our team's morale, and we’re always here to help if you have any more questions or need further assistance in the future!
Warm regards,
The Road Angel Group Team
“The speed camera was faulty, on returning it the person Alex Mangli was hopeless in dealing with the situation, refusing to send a replacemet.
It had to be the repaired item, I refused this but he said it was not possible to get a new one. I was then told the item had not been received but the tracking proved it had been 5 day previously???
I the had to demand a refund as you company was to unreliable to trust your products.”
Hi Colin,
We’re truly sorry to hear about your experience with the faulty speed camera and the lack of support you received from our team. It’s frustrating when customer service doesn’t meet expectations, and we apologize for the inconvenience this has caused you.
Your feedback is invaluable and will help us improve our processes. We want to ensure you feel heard, so if you could please reach out to our customer support team at support@roadangelgroup.com, we would love the opportunity to discuss this further and make things right.
Thank you for sharing your concerns with us.
Kind Regards,
Road Angel Support Team
Hi Vince,
We’re really sorry to hear that you didn’t receive all the cameras you expected. It’s disappointing when things don’t meet your expectations, and we understand how frustrating that can be.
Your feedback is important to us, and we would love to help resolve this issue. Please reach out to our customer support team on 0330 320 3030 so we can assist you further.
Thank you for bringing this to our attention.
Kind Regards,
Road Angel Support Team
