“I haven't received my products, got 2 delivery attempts from fedex and left a receipt that i have to pay another 94$ upon receiving the products!! Your coat cost 300$ and an extra 94$ upon delivery!! Its soooo expensive! And now fedex emailed me that my items is lost, and offer 100$ very disappointed!!”
“My rating does not apply so much to the product but rather to the customer service. I reached out about 3 weeks ago about a defective snap button on the trousers I purchased. At first, the customer representative has been very responsive and helpful. She informed me that I would get a replacement pair for free which is more than generous. I asked for a shipping update, and after not hearing back for a few days, I kept following up. I keep getting told that the replacement trousers have been shipped but I still can't get a tracking number. To get a response from the same representative, I have to continue to keep reaching out. I've been buying Roarsome clothes for my kids for a couple of years now. I've never had an issue with quality until this button, and I love the design. But this customer experience has been disappointing to say the least.”
“Delivery was absolutely awful, with no updates unless I chased daily. Ended up taking nearly a month for the items to arrive.
Disappointing, as the product quality looks good.”
“I am delighted with the winter hat for my great grandson. He will love the bright colours whilst keeping him snug during the winter months! It is a high quality, well made hat!
Many thanks and warmest Christmas wishes!”
