“Rugstown has a great customer service staff, not to mention a wide variety of rugs and colors shapes and sizes. If you are are looking for affordable rugs, and great customer service. Come to rugstown 😁. You will not be dissapointed.”
“Awesome customer service, and the rug was even better in person than online! We ran into a problem and the folks at Rugs Town worked with us to resolve the issue when they really didn't have to. Very pleased with our rug and the service Rugs Town provided. Would recommend them for sure.”
“The quality of this rug is excellent! The color and quality are exactly what we were looking for. The price of this rug is a little pricey, but well worth every penny. The rug was delivered on time and was completely covered in plastic (so nothing could touch the rug until we opened the plastic). My total experience with Rugs Town was excellent!”
“I had never ordered from Rug Town before, but I found the rugs we were looking for at a great price! The rugs were delivered, and everything went smoothly. Two of the rugs didn't work out so we had to return them. We shipped back the rugs through USPS one made it the other rug did not. This is when I started talking to Layla K at Rug Town Customer Service. Without a doubt, Layla is the BEST customer service representative I have talked with in a long time! She has been in contact with the postal service and either talked with me on the phone or sent emails for any updates. Layla K has been kind, professional, concerned, knowledgeable and a pleasure to talk to! Thank you Layla K, I appreciate your excellent customer service! Rebekah S.”
“I had been unable to find the small size Thackery Rug by Feizy and finally found it at Rug Town! Unfortunately it was not in stock however with Rug Towns simple Chat feature, I connected with Layla who was so fantastic and special ordered it for me!
I am so grateful! My room is now complete! Thanks!”
We are so glad we were able to help!!
Thank you for your kind words, it means a lot to us as we strive to provide exceptional customer service to everyone who shops with us.
Thank you for choosing RugsTown. As always, we appreciate your business :)
“Absolutely AMAZING customer service, awesome selection, reasonable prices, and LIGHTNING FAST shipping! Rugs Town is a reputable and respectable business that helped me find a rug I had been searching for, and made sure I got the size I wanted. I was admittedly skeptical at first when I reviewed their website, and called their customer service line. That’s when I spoke with Layla, who was beyond friendly and helpful. She followed up with me almost every day about the status of my order. I am beyond impressed with the level of quality customer service with Rugs Town, and highly recommend them!”
Taking the time and personally working with each of our customers to meet their specific needs sets us apart from our competitors. In a time when rushed impersonal service is the norm, we take pride in our customer service.
We are so glad you enjoyed your experience with RugsTown and we love that you love your rug!!
Thank you for shopping with RugsTown. We appreciate your business :)
“I had looked for months for a certain rug. I even drove to another state to factory outlets to find this rug. I had almost given up when I saw the rug on the rugstown.com website. I emailed and got a very quick and helpful response. The rug came-it was the exact match and cost less than any I had priced before.
I am totally happy.”
We are so glad we were able to help, and thrilled that you love your rug!!
Thank you for your kind words, and thank you for choosing RugsTown. As always, we truly appreciate your business :)
“Excellent customer service, quick response time, and great price for a beautiful product.
For sure we will be back to Rugs Town when we need our next rug!”
