Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.94

3.9 Rating 1,461 Reviews

73 %

of reviewers recommend Sensory Education

Company Reviews

Metrics

Info

About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

Write Your review

Tell us how Sensory Education made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order of sensory toys was so well-packaged and arrived quickly, we will definitely be a repeat customer.”

Helpful Report

“Great, super speedy service and good prices.”

Helpful Report

“Delivery took 2 months with zero communication.”

Helpful Report

“I placed an order on 27th March with an expected 3-5 days delivery. Order was received on 12th May, after numerous emails, and 3 previous alleged orders dispatched. I will not order again I am unable to select no stars as a rating.”

Helpful Report

We apologize for the delay in delivering your package, and for any inconvenience that this may have caused. We understand how frustrating it can be to have to wait for your order, and we would like to assure you that we are taking all necessary steps to ensure that such delays do not occur in the future. We take your feedback seriously and will work to improve our services and delivery times. We are sorry to hear that you will not be ordering from us again, but we hope that you will reconsider and give us a chance to make it up to you. We value your business and would like to offer you a special discount for your next order as a token of appreciation for your patience and understanding. Please let us know if there is anything else we can do to assist you or if you have any further concerns.

“Ordering from sensory education has made our lives so much easier, with fast delivery and excellent quality products.”

Helpful Report

“Quick delivery, we highly recommend this company to anyone in need of educational supplies.”

Helpful Report

“We've recently switched from Findel and are impressed with the pricing and quality of the school equipment.”

Helpful Report

“The school furniture range is not only beautiful but durable too, which will definitely withstand the wear and tear of everyday use.”

Helpful Report

“The largest range of fidget toys we've seen anywhere, which is perfect for catering to the needs of our students.”

Helpful Report

“We appreciate the nice touch of a free fidget toy gift that came included in our package.”

Helpful Report

“The sensory toys we ordered were excellent quality and lovely and colourful, making them perfect for our classroom.”

Helpful Report

“Faster delivery times than our usual school supplier TTS and arrived well-packaged.”

Helpful Report

“Very easy to use website. Product is tough and bigger than I thought.”

Helpful Report

“Very poor. Items took around 12 days to come which is too long. Then at the last kinute 2 or 3 items weren't in stock and were just refunded. Very frustrating 😕”

Helpful Report

We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for the delay and the inconvenience caused due to the unavailability of a few items. We strive to fulfill every order and make sure our customers receive the best service possible, but it seems that we have let you down on both these fronts. We completely understand your frustrations and are constantly working to improve our delivery times and stock management. We hope you will give us another chance to serve you and provide you with a better experience. Thank you for your understanding.

“I’ve emailed to ask for help that I had the wrong order and what was sent was also damaged. I’ve had no reply”

Helpful Report

“Missing items i have emailed you about but have had no reply i have two items missing from my order and i have emailed you twice and had no reply”

Helpful Report

“Very nice very quick Good quality.”

Helpful Report

“This was my first time ordering from you. And I'm disappointed to say it will also be the last. The parcel was delivered on Saturday 6th May by DPD. The weather was horrible - very heavy rain. We weren't home at the time of delivery; and rather than leaving the parcel under cover at our porch, in one of our wheely bins or with a neighbour, instead it was left outside on the ground with no shelter. We came home a hour later to find a soaking wet parcel, the contents of which were absolutely saturated. This was a present for my autistic son's birthday. As it was a holiday weekend it left me no time to order anything else. Whilst you cannot control the actions of the courier you use, you can control the emails you receive at customer care. I have still received no acknowledgment nor reply to the email I sent on the day it was delivered, which was six days ago now. I specifically asked for someone to contact me and no one did. Exceptionally bad customer service.”

Helpful Report

Thank you for bringing the delivery issue to our attention. We apologize for any inconvenience caused by leaving the package outside your doorstep. However, I am happy to inform you that DPD always sends a text and email notification of a one-hour delivery window on the day of delivery, which allows you to rearrange delivery or arrange delivery to a neighbour if you are not at home at the time of delivery. We are relieved to hear that the contents of your package, a plastic tuff tray designed for outdoor and wet water play, were not damaged by water as it is designed to withstand such conditions. While leaving a package outside is not ideal, there is an opportunity to avoid such incidents by responding to DPD delivery alerts, which gives you the flexibility to choose the delivery time that suits you best. Furthermore, we appreciate your feedback, and although we understand your concern about the packaging being wet, using the product outdoors and getting wet is what it is designed for, and it will not impact the performance of the product. Also the item is protected in a waterproof packaging material which means the item was also protected from the elements. As no damage has occurred and the item can be used exactly as designed there is very little we can do at this stage other than ask you to please ensure you use the DPD texts and emails to rearrange your delivery when you are going to be out.

“Order eventually arrived after a very long wait.Zero correspondence from company despite me sending them multiple emails requesting an update. A number of items delivered were poor quality and packaging damaged. Would definitely not recommend.”

Helpful Report

“one item missing. Very poor phone system. recorded message that just tells you to go to a website and then hangs up”

Helpful Report

Sensory Education is rated 3.9 based on 1,461 reviews