Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.93

3.9 Rating 1,467 Reviews

72 %

of reviewers recommend Sensory Education

Company Reviews

Questions

Metrics

3.9

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service, I made a order of lots of items on the 8th of December to ensure it would be here by Christmas. Didn't hear anything from them in regards to shipping so emailed them just over a week later, never got a reply to my email but all of a sudden my parcel was going to be shipped on the 20th. Now with all the postal strikes i didn't think it was going to make it, but thankfully it did. Some of my items had been replaced with suitable alternative items which was annoying but not the end of the world so I just left them, but two items were missing so I sent off another email to let them know and ask for a refund of them items. This was on the 22nd of December so didn't expect a reply straight away but again heard nothing, so on the 10th of January sent another email. It's now the 21st and there still hasn't been any contact from them, so overall the service is poor and I would not shop here again or recommend anyone else do so.”

Helpful Report

Posted 2 years ago

Hi Mari Please can you drop us an email on customercare@sensoryeducation.co.uk quoting your order number and we will look into your case.

Posted 2 years ago

“The two items ordered arrived very quickly and in good condition through the post. The website is easy to negotiate and checkout is straight forward.”

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Posted 2 years ago

“Issues with delivery, poor communication. Had to ask for tracking number. Items still not arrived.”

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Posted 2 years ago

“I have sent two emails to return a tuft tray i ordered at Christmas time as we have recieved another as a gift so i needed to return mine , i have called numerous times and left messages with no reply. Terrible customer service.”

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Posted 2 years ago

“Lovely sensory hamper filled with some really exciting sensory toys.”

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Posted 2 years ago

“Love our new fidget ball. Such fun and great price and fast delivery to match.”

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Posted 2 years ago

“Very good quality items”

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Posted 2 years ago

“Wonderful products meet my son's special needs. Very happy.”

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Posted 2 years ago

“Excellent service and good quality goods. Will use again!”

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Posted 2 years ago

“Item did not arrive”

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Posted 2 years ago

Your parcel was delivered at 09:42 on Tue 20 Dec 2022 with DPD and confirmed as such. I see one item you queried was out of stock and refunded already.

Posted 2 years ago

“Bought equipment for an SEN School. They continued to chase up paid invoices. A mistake was made and they were double paid on an invoice. They have completely ignored us, do not answer emails and have no telephone line that works. Honestly this is some of the worst customer service I have ever experienced. Considering a school like ours would be repeat high volume customers I can only imagine how they would treat a one off customer. Avoid these people like the plague.”

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Posted 2 years ago

“Excellent product nicely made”

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Posted 2 years ago

“ordered 5th december still no package contact them by email they keep saying check the tracking my parcel had no tracking as it was a few items under £60 you are not willing to help in any way i have kept all the emails i have had and will be showing the bank to request a reversal”

Helpful Report

Posted 2 years ago

“I am really disappointed with this company. After using them many times and recommending them to others, I have been really let down. I ordered 5 items on 3/11, 3 of these arrived relatively quickly with a note marked with TO FOLLOW on the items that hadn’t arrived. Two weeks later I emailed Customer care to ask when the others would be delivered, I got a quick response saying they were in back order but would be back in stock soon. No problem, apart from over 2 months later and 3 emails asking where the last item is, I have had no reply or deliver of the item. Of course the money was collected from my bank account as soon as the order was placed!”

Helpful Report

Posted 2 years ago

“*** DO NOT BUY FROM THIS COMPANY *** Read these reviews firstly.... https://uk.trustpilot.com/review/www.cheapdisabilityaids.co.uk https://www.thisismoney.co.uk/money/news/article-7302657/Charity-blasts-firm-selling-toys-disabled-children.html I would give minus stars if I could, what a scam company and horrendous morals stealing money from vulnerable children. I've been chasing them since November for my missing item and today have received my refund. I had to do a charge back through my bank and provide all sorts of evidence of my attempts to contact them. They never intended on sending me the item and only responded to my emails when I emailed them a copy of the letter I sent registered delivery, citing the sale of goods act and threatening legal action - which I absolutely would have seen through. Had I not followed up my letter with the email with it attached, I would never have received a human response. After several short back and forth emails (clearly sent on a phone), with them threatening legal action and chargeback fees, I asked to speak to someone in management and received this final email: "We have no desire whatsoever to continue to support you,please take all future business elsewhere and we no longer wish to respond." Don't be afraid to challenge this company, read their terms and conditions thoroughly and make sure you write them a letter citing the sale of goods act and your right to a refund. Absolute disgrace”

Helpful Report

Posted 2 years ago

“Poor quality. One item was missing and one item was faulty. Contact them but no one replied.”

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Posted 2 years ago

“Great product and delivery on time”

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Posted 2 years ago

“Quick delivery and quick answers pre sale.”

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Posted 2 years ago

“Delivery was delayed no tracking info then large item arrived faulty in order to get refund must pay for return myself which will cost alot! Customer service rubbish have to keep emailing helpful definitely won't be using again...was supposed to be a main present for Christmas for little boy her disappointed...AVOID”

Helpful Report

Posted 2 years ago

Hi Rebecca This sounds incorrect as in a staff error. If you can send your RMA number to customercare@sensoryeducation.co.uk we can look into this for you.

Posted 2 years ago

“Purchase order went well, my grandson loves it.”

Helpful Report

Posted 2 years ago

Sensory Education is rated 3.9 based on 1,467 reviews