Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.94

3.9 Rating 1,461 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

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“High quality and delivered safely. Could have been quicker but was updated in good time”

Helpful Report

“Very happy with the product range and quality”

Helpful Report

“We have been very unhappy with the service we have received from you. Our order was placed on the 7th March and was not received until Friday 21st April. I attempted to call on numerous occasions but it is obvious your phonelines are unmanned. I emailed and these were not responded to, one was and I was told this has been dispatched but then told it had had attempted delivery but no calling card to then receive an email that it has been dispatched again. We contacted you previously regarding an item from a previous order which was broken and got no repsonse. Appalling service and customer service”

Helpful Report

“Ordered 3 items, in February. After numerous emails (9 so far). I have had only 1 item delivered, 1 refunded and the most expensive item still not refunded (after asking numerous times for) or delivered or able to tell me when this will be sorted. Very very poor customer service.”

Helpful Report

“Terrible service. Waited over a month for delivery during which we had to chase. No contact from Sensory Education unless we emailed. Would not use again. Not contactable by telephone to discuss. When we requested a refund, this was ignored so we had to continue to chase / send emails.”

Helpful Report

“What I love most about these resources is that they encourage open-ended play, allowing my child's imagination to run wild as they experiment with different textures, shapes, and sizes. From wooden blocks and balls to natural materials like stones and shells, there is something for every child to enjoy.”

Helpful Report

“I recently made a purchase from Sensory Education and I am extremely impressed with their service. The delivery was super quick, and my package arrived in perfect condition. I was pleased with the quality of the toys I ordered, especially the Numberblocks toys. They were a great addition to our math toy selection and my son Bertie loves playing with them. The toys are a great tool for teaching basic math concepts in a fun way. Overall, I am very satisfied with my experience with Sensory Education and I would highly recommend them for their great range of educational toys and excellent customer service.”

Helpful Report

“Unfortunately I haven’t had a good experience. My order got lost and when the second order arrived it wasn’t what I had ordered, so unfortunately I can’t say it’s been a satisfactory experience.”

Helpful Report

“Unsatisfactory”

Helpful Report

Dear Christine, Thank you for taking the time to write a review of our product. We're sorry to see that you're disappointed with what you received. However, it's a shame that you left a review without having reached out to us to discuss your concerns,not one email from you advising of any issues? We would have loved the opportunity to address any issues and work towards a resolution. We hope you'll consider reaching out to us in the future if you have any concerns or issues with our products. Our team is always available and happy to help. Once again, thank you for your feedback.

“Company took ten emails and three weeks later to search for my missing order … ridiculous”

Helpful Report

Dear Claire, Thank you for taking the time to leave a review. We appreciate hearing from our customers, as it helps us to improve our service. I wanted to respond to your comment about the communication between us. I have checked our email logs and can see that there were four emails from you, all of which were responded to within the hour. On each occasion, an action was undertaken to ensure that your goods arrived on time, and that everything was in line with the agreed-upon time frames. We pride ourselves on providing excellent customer service, and it's disappointing to hear that you felt that communication was lacking. I would like to assure you that we will continue to do everything we can to make sure that our customers are satisfied with their purchases and that their needs are met. Thank you again for your feedback, and please don't hesitate to reach out to us if you have any further concerns.

“We purchased a happy feet play mat through Sensory Education for my daughters birthday. It was competitively priced, the despatch and delivery was extremely quick and we are very happy with our item. Thank you.”

Helpful Report

“Sensory Education They sent the wrong items , all three items are wrong , i have emailed them ,haven't received any reply, I nearly spend £22 for 3 small item , cannot believe they are getting away with this lack services from most needy people , this disabled customers ,what a shame, I have lost my money , including the delivery cost,in this hard time people can show some kinds, it's not a lot I am asking,just the service for which I paid, how disappointed I am with this company, please some1 help me with my order ,”

Helpful Report

“Haven’t received my order, ordered two things got one thing but completely different one, very poor customer service didn’t give me any solution to the problem”

Helpful Report

“I recently purchased some sensory toys from Sensory Education and I couldn't be happier with my experience. The quality of the products is top-notch, and my child was immediately drawn to the bright colors and textures of the toys. As a parent of a child with special needs, it can be hard to find toys that are both engaging and safe for my child to play with, but Sensory Education had a great range of toys that catered to a variety of sensory needs. The delivery was also extremely quick, which was a huge relief as we were eager to try out the toys with our child. We received our order within a few days of placing it, and the packaging was neat and tidy, making it easy to unpack and set up the toys for play. Overall, I would highly recommend Sensory Education to anyone looking for high-quality sensory toys for their child. The range of products on offer is fantastic, and the quality is exceptional. Thank you for providing such a great service – we will definitely be shopping with you again in the future!”

Helpful Report

“Worse company ever avoid if you can!!!! I placed and order and received something totally different, now I'm trying to contact them to return it plus get my a refund and conveniently noone is responding”

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“I appreciated the option to track my delivery online from start to finish.”

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“I received regular updates about the status of my order which was reassuring. Great communication.”

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“Appalling delivery times. Parcel delivered 4 weeks after placing order. When placing order it quoted 3-5 working days. Contacted customer support who said they would contact warehouse manager and I could expect an update in 3-5 working days. I received no update. Some items are very poor quality. I would not recommend to anyone and wished I had read all the other terrible reviews before placing my my order. **AVOID**.”

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“Amazing selection of products to choose from. I had a hard time deciding what to order!”

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“Fantastic customer service from start to finish. Thank you for making my shopping experience a positive one.”

Helpful Report

Sensory Education is rated 3.9 based on 1,461 reviews