Sensory Education Reviews

Name: Sensory Education
Address: Unit W1, Westpoint, Middlemore Lane West, Aldridge, Unit W1, Westpoint, Middlemore Lane West, Aldridge, Aldridge
Rating: 3.94

3.9 Rating 1,462 Reviews

73 %

of reviewers recommend Sensory Education

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About Sensory Education:

The Team at Sensory Education have been offering sensory toys and special needs toys and educational supplies and educational equipment since early 2009 and have gained a reputation for providing sensory toys and special needs toys and school equipment at prices lower than our sensory toy and Education rivals.
We supply sensory toys to mums, dads, schools, charities and the NHS along with all other customers who wish to purchase some sensory toys and special needs items
All our sensory toys and sensory lighting products allow you to explore your senses in a fun way.
Sensory Education pride ourselves on the genuine reviews written on this platform and each and every review is subject to the high standards set out by Reviews.IO
Please take a moment to share your experience and write a review about your experience with sensory education.
Every review is read by a member of staff at sensory education and we use the reviews to keep learning and to improve our services.
Thank you for taking the time to write a review.

Visit Website

Phone:

08432890218

Email:

customercare@sensoryeducation.co.uk

Location:

Unit W1, Westpoint, Middlemore Lane West, Aldridge,
Unit W1, Westpoint, Middlemore Lane West, Aldridge
Aldridge
WS9 8DT

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Sensory Education 5 star review on 31st July 2023

Anonymous

Anonymous // 01/01/2019

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“I am still waiting for part of my order which was placed almost 3 weeks ago. Very disappointed do far”

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“Great value product, however box was damaged in transit so some of the packaging inside was damaged. Kids loved it thoigh”

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“Delightful sensory products and very reasonably priced.”

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“I sent a query to let you know that only part of my order arrived. I included the order number with the query. You replied to ask me for the order number. I gave you the order number again. I then received what looked like an auto reply to say that my order has been delivered. No personal service, no explanation”

Helpful Report

We sent you the DPD tracking information as requested which shows delivery with proof of delivery photographs. You did not respond to that email though :) Please see info below and refer to the tracking number sent by email you did not respond to. Your parcel has been delivered and received by KIM at 13:38 on Tue 24 Jan 2023

“Staff at customer service about returning items were rude beyond a point, unhelpful and condescending! I had to pay to return items as well! Never use the company ever again! Will be telling friends and colleagues at the nursery not to buy from here ever! Still waiting for my refund as well! Asked how to complain told to reply to the lady who was soooo rude to me.”

Helpful Report

Hello Looking at the case history i can see when you became rude towards our staff member advised you of the processes required,which you refused to accept, this was reaffirmed to you, you sadly kept on emailing asking the same question because you did not like the answer provided and become even ruder towards staff. Its very easy to write a review saying one thing however when you state things which are untrue this will of course be challenged. Your tone became so bad that WE ASKED you to take your business elsewhere in future and we had no further desire to work with you again the future.

“Much better than the previous one from Amazon. The bubble control actually changes the bubble size, more stable than previous one and the lights are better, fairly quiet pump as we. I would recommend this to anyone after one for the kids room just remembered to order the bracket to secure it to the wall. Would have given 5 star if the bracket was included or was a more reasonable price.”

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“Lovely range of fidget toys and bright colours”

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“Excellent for child development”

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“Wow so glad I’ve found this site. Super fidget toys and lights with fast delivery”

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“AVOID AVOID AVOID! WARNING. Customer service is DISGUSTING Postage is ATROCIOUS No working phone numbers Better yet NO ITEMS ARRIVED I have two children with disabilities who needed the items I ordered!!”

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“Excellent selection of high quality products and great communication throughout!”

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“Fab product, price and fast delivery. Thank you, my son is going to love the mirror for his sensory garden.”

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“Ordered 6th Jan it’s now 23rd. I have no order despite being told twice the warehouse will investigate and get back to me. Now when i call it hangs up automatically and I can’t get a response back from emails. Should have read the real reviews on trust pilot before ordering. I highly do not recommend using this firm. Despite them selling amazing sensory toys the stress of receiving them just isn’t worth it.”

Helpful Report

“Very poor service, I made a order of lots of items on the 8th of December to ensure it would be here by Christmas. Didn't hear anything from them in regards to shipping so emailed them just over a week later, never got a reply to my email but all of a sudden my parcel was going to be shipped on the 20th. Now with all the postal strikes i didn't think it was going to make it, but thankfully it did. Some of my items had been replaced with suitable alternative items which was annoying but not the end of the world so I just left them, but two items were missing so I sent off another email to let them know and ask for a refund of them items. This was on the 22nd of December so didn't expect a reply straight away but again heard nothing, so on the 10th of January sent another email. It's now the 21st and there still hasn't been any contact from them, so overall the service is poor and I would not shop here again or recommend anyone else do so.”

Helpful Report

Hi Mari Please can you drop us an email on customercare@sensoryeducation.co.uk quoting your order number and we will look into your case.

“The two items ordered arrived very quickly and in good condition through the post. The website is easy to negotiate and checkout is straight forward.”

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“Issues with delivery, poor communication. Had to ask for tracking number. Items still not arrived.”

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“I have sent two emails to return a tuft tray i ordered at Christmas time as we have recieved another as a gift so i needed to return mine , i have called numerous times and left messages with no reply. Terrible customer service.”

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“Lovely sensory hamper filled with some really exciting sensory toys.”

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“Love our new fidget ball. Such fun and great price and fast delivery to match.”

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“Very good quality items”

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Sensory Education is rated 3.9 based on 1,462 reviews