Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Excellent service”

Helpful Report

Posted 1 year ago

“Caught bus at airport and dropped me off at hotel. No problem.”

Helpful Report

Posted 1 year ago

“The only trouble I find is to long to wait at airport and far to many drop offs”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We apologize for the long wait at the airport and the multiple drop-offs during your shuttle ride. As a shared shuttle service, we pick up multiple passengers from the airport and drop them off at their respective hotels. This allows us to offer a more affordable option for transportation. However, we understand that this may not be the best option for everyone, and we do offer private transfers for those who prefer a more direct and personalized experience. We hope to have the opportunity to serve you again in the future and provide a better experience.

Posted 1 year ago

“First rate service. Easy to book. Easy to find at the airport. Very plesant and helpful driver. I was whisked away to my destination with no fuss. Would definitely use again and recommend to friends.”

Helpful Report

Posted 1 year ago

“ON time, good value as always.”

Helpful Report

Posted 1 year ago

“Excellent people to deal with”

Helpful Report

Posted 1 year ago

“Efficient friendly service”

Helpful Report

Posted 1 year ago

“I have used Shuttle Direct many times and they have never let me down, I will certainly use the company again.”

Helpful Report

Posted 1 year ago

“Cheap great transport, no problems. Will use again”

Helpful Report

Posted 1 year ago

“Once we found the desk not the one on the schedule it was excellent.please ammend paperwork and provide contact phone in case of proble.will definatly use again”

Helpful Report

Posted 1 year ago

“Very helpful met on arrival as stated picked up for return spot on time. Used a couple of times would have no hesitation using again”

Helpful Report

Posted 1 year ago

“very good service, they do exactly what they advertise, a good efficient service. Would definitely use again.”

Helpful Report

Posted 1 year ago

“Quick and easy airport pickup waited less than ten minutes for a minibus that took us straight to our resort only one other couple shared transport to the same resort so super speedy airport to hotel. Transfer from hotel to airport was a bigger coach but arrived spot on time with only one other pick up and straight to airport no problems. Really great price and service would definitely recommend. Thanks”

Helpful Report

Posted 1 year ago

“Was left in the middle of Santa Cruz with large suitcase and no help with where hotel was. Driver just pointed in random direction. Wouldn't recommend or use again.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience caused to you during your recent shuttle transfer. Our shuttle services have designated drop-off points, and there are multiple pedestrian areas where the shuttle cannot reach. We understand how frustrating it must have been for you, and we apologize for the lack of assistance provided by the driver. We take your feedback seriously and will make sure to remind our drivers to be more helpful and accommodating in such situations. We hope you will consider giving us another chance in the future.

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“Great service. Easy to book and transfers were on time and very comfy.”

Helpful Report

Posted 1 year ago

“Excellent punctuality as always.”

Helpful Report

Posted 1 year ago

“Have used a few times. Very reliable excellent pricing and will definitely use in the future. Would highly recommend 10/10”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“I wanted to share my utmost satisfaction with the Alicante airport transfer service to Benidorm that your company provided. It was simply fantastic! From the moment I arrived at Alicante Airport to the seamless journey to Benidorm, everything was flawless. The driver was punctual, the vehicle was comfortable, and the overall experience was top-notch. I truly enjoyed the smooth and hassle-free transfer, and I will definitely recommend your service to anyone traveling to Benidorm.”

Helpful Report

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews