Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,205 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Absolutely wonderful as usual , very dependable and lovely staff , always a pleasure. Thank you”

Helpful Report

Posted 1 year ago

“Very good service, even that you know all the details (when and where from exactly you'll be picked up) only few days before departure, everything went perfectly fine, no delays or anything wrong.”

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Posted 1 year ago

“Great service.”

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Posted 1 year ago

“shuttle direct transfer refused to take us to the hotel because the bus could not get to the hotel , , no mention of this before we arrived to airport , they offered to drop us half a mile away with loads of steps , ended up getting a taxi , and cancelled the return trip very bad service , if you can leave people at the hotel you need to inform them in time to make proper arrangements”

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Posted 1 year ago

“Very nice experience”

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Posted 1 year ago

“We have used Shuttle Direct a few times now, and the service from start to finish is excellent.”

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Posted 1 year ago

“We arrived at the airport and received friendly service and guidance on where to find our bus to our destination. We set off and it turned out that the driver was driving fast, really fast. He drove close to the cars in front and overtook at every opportunity. We came south and the passengers gradually had to get off at their respective hotels. Here the driver raced around the many roundabouts and you could hear how the luggage lay and slid back and forth. We even had to hold on tight to not fall out of the seats. When we finally arrived at our hotel, the luggage was thrown around in the luggage room. A driver from hell. We had booked a return trip with Shuttle Direct, but have chosen to cancel and find another means of transport. We simply do not dare to drive with Shuttle Direct again :-(”

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Posted 1 year ago

“Great service. On time. Takes the hassle out of that part of holiday.”

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Posted 1 year ago

“The driver was very nice! Thanks”

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Posted 1 year ago

“Vooral de pickup vanaf het vliegveld was eindeloos wachten. Ruim anderhalf uur in de bus zitten wachten op 3 passagiers....pfffff De dropoff ging vlekkeloos, alleen bij aankomst bij het vliegveld moest je als passagier zelf je koffer uit het busruim pakken. Dat vind ik gewoon zó géén service....”

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Posted 1 year ago

“Shuttledirect always provides prompt service.”

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Posted 1 year ago

“Our flight was late but they came later to pick us up and take us to our destination”

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Posted 1 year ago

“Excellent service, Right on time on both journeys”

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Posted 1 year ago

“Todo perfecto”

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Posted 1 year ago

“Airline hat meinen gebuchten Flug am 4.12 gecancelt und ich blieb im Hotel. Sofort informierte ich darüber Shuttlediect. Eine Umbuchung auf einen Ersatztermin wurde abgelehnt, obwohl ich das Nichtantreten des gebuchten Transfers nicht verschuldete.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Amazing. Very very good service. On time.”

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Posted 1 year ago

“We have used shuttle direct a number of times. Collected and delivered to our accommodation no problem. Our lift however did not return to collect us to take back to the airport and we were unable to contact anyone to see what was happening. We managed to arrange a taxi to the airport. There seems to have been an accident on the roads between the airport and our destination, and I suspect this was the cause. This would not deter us from using shuttle direct again however as it has been so reliable to us in the past and I would recommend to others.”

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Posted 1 year ago

“Brilliant service..polite helpful drivers especially the lady who took us back to the airport! Deffo will use this company again. Flights got changed so had to get in touch with company...nothing was too much trouble and it was sorted very quickly.”

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Posted 1 year ago

“Perfecte regeling Zeer gemakkelijk!”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,205 reviews