Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Brilliant service, good price, on time and would definitely use again!”

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Posted 1 year ago

“Unfortunately our transport never picked us up as our name was not on the drivers list. Despite this and a quick phone call to the company this issue was quickly rectified and they sent a taxi to collect us and get to the airport on time.”

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Posted 1 year ago

“Great service. Easy to use , efficient and reasonably priced. Would definitely use again. Bravo Shuttle Direct!”

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Posted 1 year ago

“Perfect service. Highly recommend!”

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Posted 1 year ago

“We used Shuttle Direct to get us from Brindisi airport to Lecce. We arrived only 5 minutes late, but both immigration and baggage handling are incredibly slow, despite us being the only plane which had landed recently. When we eventually got through the driver was waiting for us with a clear notice with our names. He took care of the baggage trolley and sped us to Lecce. It all worked just as we wanted.”

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Posted 1 year ago

“Very efficient. Driver was friendly. Would use again rather than a taxi. I am a solo traveller.”

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Posted 1 year ago

“Our transfer from the Airport took 2hours 50 mins.The driver stopped at hotels that nobody was staying at and was definitely lost. On arriving at lloret de mar with many people still on the bus we were told it was the last stop and we had to find our hotel ourselves. On a number of occasions I rang the office and even emailed them but I was totally ignored. I tried to cancel my return trip but was unable to . We ended up getting a taxi back to the airport which only too 30mins.Extremely disappointed with the service you provide and would not recommend you to anyone.”

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Posted 1 year ago

We apologize for the inconvenience you experienced during your transfer. This is not the level of service we aim to provide. Your feedback is important to us, and we want to assure you that we have forwarded your comments to our customer care department for review. They will investigate the issues you encountered and work towards ensuring a more satisfactory experience in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Fab and reliable service valuator money”

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Posted 1 year ago

“Very good service. Prompt and very helpful staff. Thank you for everything.”

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Posted 1 year ago

“Definitely would recommend using Shuttle Direct. Our flight arrived half hour early and made alternative arrangements to take us to our destination so that we wouldn't have to wait.”

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Posted 1 year ago

“Very good service will definitely book again in the future”

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Posted 1 year ago

“Puntuali e gentili”

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Posted 1 year ago

“Amazing service”

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Posted 1 year ago

“Soweit hat alles sehr gut geklappt, nur die Abholzeit für die Rückreise wurde uns von "Shuttledirect" drei mal falsch mitgeteilt. Da der Flug sich verschoben hatte, mussten wir daher selbst Kontakt mit dem Subunternehmer von Shuttledirect aufnehmen um die "richtige" Abholzeit in Erfahrung zu bringen.”

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Posted 1 year ago

Wir bedauern, von den Schwierigkeiten zu hören, die Sie bei der Rückreiseerfahrung hatten. Es tut uns leid, dass die Mitteilungen bezüglich der Abholzeit nicht korrekt waren. Unser Büro hat mehrere E-Mails zur Bestätigung der Fluginformationen gesendet, jedoch keine Antwort erhalten, was zu Missverständnissen führen kann. Wir sind froh, dass Sie in der Lage waren, selbst Kontakt mit unserem Subunternehmer aufzunehmen und die richtige Abholzeit zu klären. Wir werden diesen Vorfall intern überprüfen, um sicherzustellen, dass solche Probleme in Zukunft vermieden werden. Wir schätzen Ihr Feedback und Ihre Geduld und hoffen, dass Sie den Rest Ihres Aufenthalts genossen haben. Wenn Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, sich an unser Kundenserviceteam zu wenden. Vielen Dank für Ihr Verständnis.

Posted 1 year ago

“The bus trip was very good”

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Posted 1 year ago

“Driver was visibly tired and was partly not even able to drive in a straight line”

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Posted 1 year ago

We sincerely apologize for the inconvenience you faced during your transfer. Your safety is our top priority, and we're deeply sorry to hear that the driver's condition was not up to our standards. We have forwarded your feedback to our team for immediate review and action. We take this matter seriously, and we will investigate and address it to ensure such incidents do not occur in the future. Your feedback helps us improve our services, and we appreciate you bringing this to our attention. If you have any further concerns or questions, please feel free to contact our customer care team. Thank you for your understanding.

Posted 1 year ago

“nous avons du changer de navette car notre avion a été annulé et cela s'est fait sans aucun probleme. les chauffeurs sont professionnels.”

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Posted 1 year ago

“A great experience. Our flight was an hour late, but our driver was at the arrival door at Heathrow when we arrived. He was courteous, welcoming and professional, and got us to our destination comfortably and in good time.”

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Posted 1 year ago

“Alles pünktlich und zuverlässig”

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Posted 1 year ago

“Very convenient and the bus was very comfortable. They were very helpful with the drop off pick up points and the air con was nice too.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews