Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“The drivers are really excellent but the people on the phone are really rude. I”

Helpful Report

Posted 1 year ago

Thank you for acknowledging our excellent drivers, and we're glad they've made a positive impression. We're sorry to hear about any unpleasant experiences you had with our phone representatives. Your feedback is valuable, and we'll work to ensure consistent and respectful customer service across all channels.

Posted 1 year ago

“Het was in t begin goed te doen maar uiteindelijk duurde de rot 3 uur. Ik heb in lloret alle rotondes wel 5x gezien. Zet de mensen bij een bus station af. Hebben jullie bij ons in Tossa de mar ook gedaan. Terug hebben wij een taxi genomen. Nooit meer, sorry”

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Posted 1 year ago

Onze oprechte excuses voor de teleurstellende ervaring die u heeft gehad met de duur van de reis en het aantal rotondes tijdens de rit. We begrijpen dat dit een negatieve invloed heeft gehad op uw totale beleving. Uw feedback is waardevol voor ons en zal worden meegenomen om onze service te verbeteren. We begrijpen dat u de voorkeur geeft aan een busstation als afzetpunt en nemen dit ter harte. We betreuren dat u niet tevreden was met de ervaring en hopen dat u in de toekomst betere reisopties zult vinden.

Posted 1 year ago

“Nous sommes arrivés au stand , pas de bonjour , pas un sourire , nous avons dit au monsieur que notre nom était inscrit sur la fiche, il nous a dit d un ton sec attendez là, le chauffeur à l arrivée nous avons été obligés d ouvrir le coffre pour prendre les bagages...”

Helpful Report

Posted 1 year ago

Nous sommes profondément désolés pour le manque d'amabilité et le ton sec du personnel lors de votre arrivée au stand. Nous attachons une grande importance à offrir un service courtois et accueillant à tous nos clients, et il est clair que nous n'avons pas été à la hauteur de nos standards dans ce cas. Votre retour d'expérience est précieux pour nous, car il nous permet d'améliorer constamment notre service. Nous prendrons des mesures pour rectifier ces problèmes et garantir que nos clients reçoivent un accueil chaleureux et un service attentionné à l'avenir. Nous espérons que vous nous donnerez une autre chance de vous montrer l'excellence de notre service lors de vos futurs voyages.

Posted 1 year ago

“Cojo este servicio todas las semanas, está última vez ha sido un horror ya que un servicio que publicitan de 60 minutos se convirtió en más de 2 horas,”

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Posted 1 year ago

Lamentamos la experiencia que ha tenido en esta ocasión. Entendemos lo frustrante que puede ser un retraso significativo en el tiempo de viaje. Queremos asegurarle que nuestro objetivo es siempre brindar un servicio puntual y eficiente. Nuestros servicios de lanzadera dependen de la cantidad de pasajeros y las paradas adicionales que se requieran en el camino hacia los diferentes destinos. Sin embargo, nos esforzamos por minimizar cualquier inconveniente y proporcionar un servicio de calidad. Agradecemos sus comentarios y los tomaremos en cuenta para mejorar nuestros servicios. Siempre estamos trabajando para brindar la mejor experiencia posible a nuestros clientes. Esperamos poder ofrecerle un servicio más satisfactorio en su próxima ocasión.

Posted 1 year ago

“Unfortunately had to cancel the transfer due to a medical emergency and you were not flexible with your cancel policy. Even though the return transfer was outside the cancellation window, you treated it as part of the arrival transfer.”

Helpful Report

Posted 1 year ago

Thank you for reaching out to us regarding your cancellation request. We apologize for any inconvenience caused . Your booking was through an agent or booking portal, we kindly request that you contact them directly to discuss your cancellation and any applicable refund or changes to your booking. They should be able to provide you with more information and assistance in this matter. However, we understand that unforeseen circumstances can arise, such as a medical emergency, and we are here to assist you as much as possible. If there is any specific information or documentation that we can provide to support your case with the booking agent, please let us know, and we will do our best to assist you. Please do not hesitate to reach out to us if you have any further questions or concerns. We appreciate your understanding and cooperation in this matter.

Posted 1 year ago

“Sehr lange Wartezeit am Flughafen zum Hotel. Übermüdeter Fahrer und sehr lange Wegstrecke, weil andere Orte, in ganz anderer Richtung, zuerst angefahren wurden. Transfer wäre eigentlich 35 Minuten, wir saßen 1h40Min im Bus.”

Helpful Report

Posted 1 year ago

Vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Wir entschuldigen uns für die lange Wartezeit am Flughafen und die längere Fahrzeit während Ihres Transfers vom Flughafen zum Hotel. Wir verstehen, dass dies nicht dem entsprach, was Sie erwartet haben. Bitte beachten Sie, dass unser Shuttle-Service darauf ausgelegt ist, mehrere Passagiere auf der gleichen Route abzuholen. Dies kann zu einer etwas längeren Fahrzeit führen, da verschiedene Orte nacheinander angefahren werden. Wir bedauern, dass dies zu einer längeren Reisezeit in Ihrem Fall geführt hat. Wir nehmen Ihr Feedback ernst und werden es nutzen, um unsere Prozesse zu überprüfen und sicherzustellen, dass wir effiziente und zeitgerechte Transfers bieten können. Wenn Sie weitere Bedenken haben oder wenn wir Ihnen in irgendeiner Weise behilflich sein können, zögern Sie bitte nicht, sich an unser Kundenserviceteam zu wenden. Ihre Zufriedenheit liegt uns am Herzen, und wir schätzen Ihr Feedback, um unseren Service zu verbessern. Vielen Dank, dass Sie sich für Shuttle Direct entschieden haben. Wir hoffen, dass wir in Zukunft die Gelegenheit haben, Ihnen einen besseren Service bieten zu können.

Posted 1 year ago

“Bei der Fahrt vom Flughafen ist der Fahrer über S'lllot nach Sa Coma gefahren von dort nach Cala Millor, eine Querstraße von unserem Hotel ist er dann nach Cala Bona gefahren und wir sind dann danach erst zurück wieder nach Cala Millor gefahren. Auf Anfrage sagte der Fahrer die Straße hätte er nicht fahren dürfen, er ist sie dann auf dem Rückweg von Cala Bona nach Cala Millor doch gefahren. Wir waren 30 Sekunden von unserem Hotel entfernt und sind dann dadurch erst 35 Minuten später im Hotel angekommen. Bei der Rückfahrt wurden wir 5 Stunden vor dem Abflug (12:10) abgeholt und waren gegen 08:35 am Flughafen...wir hatten eine Gefühlvolle gute Fahrerin, dafür gibt es einen Stern...wir mussten dann 3 Stunden und 35 im Flughafen auf unseren Abflug warten. Ich glaube das geht besser !”

Helpful Report

Posted 1 year ago

Vielen Dank, dass Sie Ihr Feedback mit uns teilen. Wir entschuldigen uns für die längere Wartezeit und die Umwege, die Sie während Ihres Shuttles nach Cala Millor erfahren haben. Bitte beachten Sie, dass Shuttle-Transfers mehrere Zwischenstopps beinhalten können, um andere Passagiere abzuholen und abzusetzen. Manchmal kann dies zu Umwegen führen, die die Gesamtfahrzeit beeinflussen. Wir bedauern, dass dies zu einer Verzögerung bei Ihrer Ankunft im Hotel geführt hat. Wir verstehen Ihren Unmut und Ihre Enttäuschung über die zusätzliche Zeit, die Sie für die Ankunft und den Rücktransfer zum Flughafen benötigt haben. Wir werden Ihre spezifischen Details prüfen, um unsere Servicequalität zu verbessern und sicherzustellen, dass solche Umwege vermieden werden. Wir danken Ihnen für Ihre Geduld und Ihr Verständnis. Ihr Feedback ist uns wichtig, und wir werden es nutzen, um unseren Service weiter zu optimieren. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung. Unsere Kundenbetreuung hilft Ihnen gerne weiter. Wir bedauern die entstandenen Unannehmlichkeiten und hoffen, dass wir Sie in Zukunft besser bedienen können.

Posted 1 year ago

“We have used the Shuttledirect transfer service a lot on trips in Europe and have always been satisfied. We were not satisfied with the service at Barcelona airport. We had to wait a long time for the bus (about 1.5 hours) when we came from the flight, because the bus driver wanted to rest, and because the ``From 2'' attendant gave us the wrong bus numbers, we almost missed the right bus if I hadn't been careful. We were so disappointed and canceled the return transfer for fear of not making our return flight in time.”

Helpful Report

Posted 1 year ago

Thank you for bringing this issue to our attention. We apologize for the inconvenience and disappointment you experienced during your transfer at Barcelona airport. We understand that waiting for an extended period and receiving incorrect bus numbers can be frustrating. We strive to provide timely and efficient service to all our customers, and we regret that we fell short of meeting your expectations on this occasion. Rest assured, we will address this matter with our team at Barcelona airport to ensure such issues are not repeated in the future. We understand your decision to cancel the return transfer due to concerns about making your flight in time. If you would like to discuss your experience further or if there is anything else we can do to assist you, please don't hesitate to reach out to our customer care team. We appreciate your feedback and your continued support. It is through feedback like yours that we can improve our services. We hope to have the opportunity to serve you better in the future and regain your trust.

Posted 1 year ago

“Driver was very nice, arrived on time etc...the bus reluctantly started. It rattled, banged and vibrated so bad by the time we got to the airport we felt sick.”

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Posted 1 year ago

“Was disappointed drivers dropped me not near my apartment an had to get taxi €10 to get there always use this co but may have to rethink next time,cheaper than all the others but if you have to dray luggage and pay extra for taxi is it worth it.use to drop off at apartment we use no reason to stop checked at desk and other companies were dropping at our apartments... this 2nd time its happened.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced during your recent transfer. Your feedback is important to us, and we appreciate you bringing this matter to our attention. We understand that being dropped off far from your apartment and having to incur additional expenses for a taxi is frustrating. We assure you that our Customer Care team is currently looking into this issue and will contact you directly to gather more information and resolve the situation. We strive to provide reliable and efficient transfers that meet our customers' expectations. We apologize for not meeting this standard on this occasion. Your satisfaction is our priority, and we will take the necessary steps to ensure that such incidents are addressed and prevented in the future. We value your continued support as a loyal customer, and we appreciate your understanding while we investigate this matter. If you have any further concerns or questions, please don't hesitate to reach out to our Customer Care team. We are committed to resolving this issue to your satisfaction and look forward to serving you better in the future.

Posted 1 year ago

“Shuttle from Alicante airport to Benidorm to ages it waited over 45 minutes for passengers that didn't show. Not a Speedy Shuttle at all”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding your recent shuttle experience with us. We apologize for the delay you experienced waiting for passengers who did not show up. We understand that your time is valuable, and we strive to provide a speedy and efficient service to all of our customers. Please be assured that we have taken note of your comments and have passed them on to our operations team to investigate. We will do our best to ensure that this does not happen in the future. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any further concerns or feedback, please don't hesitate to contact us.

Posted 1 year ago

“Had to wait over 35 minutes for the 2nd out of the 3 coaches as the first was full that we was already queuing to get on for at least 15 minutes . The coach drove past my hotel 6 times before dropping us of. Total time to get from airport to hotel over an hour and half and it was only 7 km away. On collection from our hotel, we were picked 2 hours more than needed as we drove around near my hotel for 45 minutes collecting from other hotels that were only streets away before eventually heading to the airport. The local bus would have been much quicker and cheaper. We arrived at the airport over an hour before bag drop opened so we couldn't even go airside. Overall we spent way to much time on a sweltering hot coach constantly going past the same hotels over and over to fill it up.”

Helpful Report

Posted 1 year ago

We would like to start by thanking you for taking the time to share your experience with our service. We're sorry to hear that you had a disappointing experience and that the service you received did not meet your expectations. We apologize for the inconvenience caused by the wait for the second coach, and for the fact that the coach drove past your hotel multiple times before dropping you off. We understand that this caused frustration. We take all customer feedback seriously, and we will use your comments to review and improve our service. We would like to investigate your case further to see what went wrong and make sure this does not happen again. We understand that this experience has left you disappointed, and we would like to offer our sincere apologies. Thank you again for bringing this to our attention. We value your feedback and hope that we can regain your trust in the future.

Posted 1 year ago

“I paid extra for a speedy shuttle for 5 adults and 3 children and got put on a large coach , I won't be using this company again”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for any confusion or inconvenience caused during your recent shuttle experience with us. We offer various shuttle services, including shared and private, and sometimes we may have to upgrade or downgrade vehicles based on the number of passengers and the availability of the vehicles at the time of booking. However, we understand your expectations and we are sorry that we did not meet them. Our Customer Care team has been advised and is reviewing your case. We hope you give us another chance in the future to provide you with the right shuttle service that suits your needs. Please don't hesitate to contact us if you have any further questions or concerns.

Posted 1 year ago

“Unfortunately no one there to meet us at the airport. Had to ask around. No-one seemed to know the company at the airport. They turned up 20 minutes later Then Going back waited to be picked up a van came but said wasn't for us I said we had one booked but my name wasn't on the list it was another name who actually wasn't stopping at the hotel. Driver called office he had to take a photo of my proof send it to the office then they agreed to let the driver take us”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience caused during your transfer. We strive to provide a seamless and stress-free experience for our customers, and we regret that we were unable to meet your expectations. We will investigate the issue and make sure it does not happen again in the future. Please note that sometimes there might be unexpected delays due to unforeseen circumstances, and we always aim to keep our customers informed of any changes. We also rely on our transport partners to update us on the status of the transfers and ensure that everything runs smoothly. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you for choosing our services.

Posted 1 year ago

“Thank you very much that's I can give you my opinion.We met with the rude behavior of the bus driver, which is why the opinion is so low, while the lady in the office was very nice and helpful.”

Helpful Report

Posted 1 year ago

Thank you so much for your honest feedback, Pejazyr. We really appreciate you taking the time to share your experience with us. We apologize for the unprofessional behavior of the bus driver, and are grateful that the lady in the office was helpful. We will be reviewing and taking corrections where needed.

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,226 reviews