Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“just a long wait at Larnaca waiting on other passengers around an hour wait”

Helpful Report

Posted 1 year ago

We apologize for the long wait you experienced at Larnaca. Our shuttle services are designed to accommodate multiple passengers, which can result in some waiting time as we pick up passengers from different locations. This approach allows us to offer an economical price for our services. While we understand that waiting can be inconvenient, we strive to minimize the wait time as much as possible. We appreciate your understanding and thank you for choosing our service. If you have any further questions or concerns, please feel free to reach out to our customer care team.

Posted 1 year ago

“never again”

Helpful Report

Posted 1 year ago

We're sorry to hear that you had a negative experience. We strive to provide the best service possible, and we would like to understand the issues you encountered to address them appropriately. We kindly request that you contact our customer care team directly so that we can thoroughly review your concerns and work towards a resolution. Your feedback is important to us, and we want to ensure that we can address any issues you may have faced. Thank you for your understanding, and we look forward to assisting you further.

Posted 1 year ago

“Have used you before wiry no issues, booked again for a trip last week to same place I booked in April, was same price as April aswel. Unfortunately I didn't realise, as it was the same price , that there were 2 Calle Goya , one in Malaga, one in Benalmadena which was our destination. Was charged an extra €49 to bring us from malaga to Benalmadena, despite already paying €36 . Yet it was only €10 extra for the return journey”

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Posted 1 year ago

Thank you for your feedback and for being a returning customer. We apologize for the confusion you experienced with the address. It's important to provide the accurate lodging name along with the address during the booking process, as this helps us ensure a smooth and accurate transfer to your intended destination. In this case, there are indeed two streets with the same name in different locations, and unfortunately, it resulted in an additional charge for the transfer from Malaga to Benalmadena. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to contact our customer care team. We value your feedback and hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Excellent service have used in past and will use in the future.”

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Posted 1 year ago

“We travel regularly to alicante for northern soul events and would not use anyone other than Shuttle Direct. Their service is competitively priced, punctual and always professional.”

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Posted 1 year ago

“Our return journey to Alicante was quick, smooth, professional, friendly.”

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Posted 1 year ago

“excellent service hassle free pick up and return service on time”

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Posted 1 year ago

“Good value, always on time.”

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Posted 1 year ago

Thank you for your positive feedback! We're glad to hear that you found our service to be good value and that we were always on time. We strive to provide reliable and punctual transfers to ensure a smooth travel experience for our customers. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!

Posted 1 year ago

“excellent service”

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Posted 1 year ago

“We have used this service for the last five years. Excellent service and always punctual.”

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Posted 1 year ago

“transfer to and from the airport on time, very good price, I recommend”

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Posted 1 year ago

“I use shuttledirect every time I fly to Malaga, I have used them for years and every time the service is great. Clean and comfortable vehicles, easy to use, and reasonably priced. Drivers are always helpful and easy to contact. Reliable and best service!”

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Posted 1 year ago

“Very friendly and helpful We used shuttle direct for are transfers whe we went to Puerto Rico. It was so nice to go straight to our hotel as all passengers were going to the same are. Will definitely be using shuttle service again.”

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Posted 1 year ago

“We have used the Shuttledirect transfer service a lot on trips in Europe and have always been satisfied. We were not satisfied with the service at Barcelona airport. We had to wait a long time for the bus (about 1.5 hours) when we came from the flight, because the bus driver wanted to rest, and because the ``From 2'' attendant gave us the wrong bus numbers, we almost missed the right bus if I hadn't been careful. We were so disappointed and canceled the return transfer for fear of not making our return flight in time.”

Helpful Report

Posted 1 year ago

Thank you for bringing this issue to our attention. We apologize for the inconvenience and disappointment you experienced during your transfer at Barcelona airport. We understand that waiting for an extended period and receiving incorrect bus numbers can be frustrating. We strive to provide timely and efficient service to all our customers, and we regret that we fell short of meeting your expectations on this occasion. Rest assured, we will address this matter with our team at Barcelona airport to ensure such issues are not repeated in the future. We understand your decision to cancel the return transfer due to concerns about making your flight in time. If you would like to discuss your experience further or if there is anything else we can do to assist you, please don't hesitate to reach out to our customer care team. We appreciate your feedback and your continued support. It is through feedback like yours that we can improve our services. We hope to have the opportunity to serve you better in the future and regain your trust.

Posted 1 year ago

“Brilliant service once again. Driver was waiting in arrivals, no hanging around for my party and I. Straight to the hotel to start our holiday. Vehicle was clean and comfortable. Driver polite, and drove with care and consideration to all passengers. Upon our return to the airport, my party and I, we recieved exactly the same service. Would definitely book again, as always.”

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Posted 1 year ago

“I have used this service many times and find it very good however the last time I used it I am at a loss as to why we were last off the bus but our resort was nearest the airport it went to callela first we were staying at lloret de mar”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We appreciate your continued support and are glad to hear that you have generally found our service to be good. Regarding your recent experience, we apologize for any confusion or inconvenience caused. Our shuttle service operates based on optimizing routes to accommodate multiple passengers who may have different drop-off locations. While we understand that your resort was closer to the airport, there are various factors, such as traffic conditions and other passenger destinations, that can influence the order of drop-offs. We strive to provide efficient and convenient transportation for all our passengers, and we regret that the route sequence on this occasion did not align with your expectations. We appreciate your understanding and valuable feedback. Your satisfaction is important to us, and we will take your comments into consideration as we continue to improve our services. Thank you for choosing our service, and we hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Brillant service would recommend Shuttle Direct”

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Posted 1 year ago

“Incredible service, easy to find, the bus driver had everyone on the list allocated for, plus didn’t have to wait too long. They clearly manage the flight arrivals well! Also dropped off to each hotel. I genuinely don’t think a taxi would have been any quicker. For a cheap fair and easy transfer I would highly recommend thank you!”

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Posted 1 year ago

“Fantastic service yet again , always on time friendly and helpful”

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Posted 1 year ago

“Very helpful and dependable!”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews