Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Very good price and both pick ups were on time with no issues ... what more could I want”

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Posted 1 year ago

“Sin complicaciones!”

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Posted 1 year ago

“clean car, good drivers, absolutely no issues”

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Posted 1 year ago

“Det fungerar perfekt. Inga problem alls. Prisvärd.”

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Posted 1 year ago

“Pünktlich, komfortable. Fahrer raste leider etwas.”

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Posted 1 year ago

“Nemt og billigt”

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Posted 1 year ago

“Very cheap and air-con cooled buses, which were very much on time getting to and from the airport to our hotel. The customer service team were excellent, they replied with an hour of an email regarding flight delay, ensuring us our transport would be monitoring our flight. Would definitely recommend and use next time.”

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Posted 1 year ago

“Wir nutzen Shuttle Direct seit Jahren und sind immer sehr zufrieden. In diesem Jahr mussten wir leider bei der Ankunft 1 Stunde warten, bis der Bus abgefahren ist und waren dann 2 Stunden zu unserem Ziel unterwegs (normale Fahrtzeit 1 Stunde), weil etliche abgelegene Hotels angefahren wurden - nicht angenehm. Die Rückfahrt war gewohnt prima.”

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Posted 1 year ago

“I took around 2 hours to get to the hotel without any traffic jams. And additional 1h waiting for departure.”

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Posted 1 year ago

We apologize for the extended travel time you experienced during your shuttle transfer, even without any traffic jams. Shuttle services are designed to accommodate multiple passengers, which can sometimes result in longer travel times depending on the number of stops and route taken. In addition to our shuttle service, we also offer private transportation options for those who prefer a more direct and personalized experience. Our private services ensure that you have exclusive use of the vehicle and allow for more flexibility in terms of departure and arrival times. We appreciate your feedback and will take it into consideration as we continuously strive to improve our services. If you have any further questions or require assistance, please do not hesitate to contact us. Thank you for your understanding, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

Posted 1 year ago

“Long wait airport, 3 hour drive because drop off everybody”

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Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your shuttle service. Our shuttle services are designed to accommodate multiple passengers, which helps make the service more economical. However, we understand that the longer travel time and wait at the airport were not ideal for you. In addition to our shuttle service, we also offer private transportation options for those who prefer a more direct and efficient journey. Our private services provide personalized transportation without multiple stops, ensuring a quicker and more convenient experience. We appreciate your feedback and will take it into consideration as we strive to improve our services. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer care department. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Great service, on time and really friendly. Use them all the time.”

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Posted 1 year ago

“Friendly, punctual service.”

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Posted 1 year ago

“El conductor me dejó junto a mi casa. No era fácil llegar. Fueron muy amables.”

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Posted 1 year ago

“Eerste contact op de site heel duidelijk en ook de prijs is zeer goed te noemen voor transfer van airport Mitilini naar Petra. Communicatie perfect. Wij hadden 2,5 vertraging maar chauffeur stond ons buiten op te wachten. Goede taxi en zeer nette chauffeur hij reed goed en hielp ons de koffers naar receptie van het hotel te brengen. Zeker een dikke tien en een aanrader.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“Having previously used shuttle direct we were extremely disappointed upon the service received on this occasion. After arriving at our chosen pickup location, selected from the drop down list when booking & in good time, and our transport not arriving we contacted the emergency number. Whilst waiting / on hold the driver arrived on foot (20 + mins late) advising that we were in a pedestrian area. (Cars / vans had infact driven in this area - it was 5am in the morning). After arriving at our final destination the driver advised we must pay a late charge. I will be complaining in due course and seeking reimbursement of this charge.”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you experienced with our transfer service. We understand that the driver's arrival and the additional charge were disappointing aspects of your journey. Please be assured that we take such feedback seriously, and we have forwarded your concerns to our customer care team for further investigation and resolution. Our customer care team will be in contact with you to discuss your your concerns, and provide assistance regarding the late charge. We appreciate your patience in this matter and assure you that we will do our best to resolve it promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We value your feedback as it helps us improve our services. If you have any other questions or require further assistance, please don't hesitate to reach out to our customer care department.

Posted 1 year ago

“Perfect. Very friendly driver and save trip. Thanx!”

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Posted 1 year ago

“We used shuttle direct to transfer from Corfu airport to Paleokastritsa in the middle of the night. Just out of the airport their guys were waiting and we were immediately welcomed to a car with air conditioning has been open for a while as it was very cool inside. Simply excellent service, right on time, fast and friendly. I would definitely use it again!”

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Posted 1 year ago

“I have been a rally car driver, raced quad motor bikes and jumped mountain bikes of cliffs but I have never been as scared as I was on our transfer from our hotel to the airport. The driver turned up late then swerved over the 3 lanes on the motorway the whole way coming close to the barrier a few times, I kept asking him if he was ok but he said he didn’t understand. It has scared my whole family. I will be taking this further if I don’t get a full refund for this trip!!”

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Posted 1 year ago

We apologize for the distressing experience you had during your transfer. Safety is our utmost priority, and we understand how concerning it must have been for you and your family. Your feedback is important to us, and we take it very seriously. We have forwarded your review to our Customer Care department, who will thoroughly investigate the incident and address it with the driver and relevant parties involved. They will be in contact with you to gather more details and discuss the situation further. Please rest assured that we will do everything possible to address your concerns and take appropriate actions. We understand your desire for a refund, and our Customer Care team will work towards finding a suitable resolution. Thank you for bringing this matter to our attention, and we apologize once again for any distress caused. We appreciate your understanding and patience as we work towards resolving this issue.

Posted 1 year ago

“Great and in time”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews