Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Perfect transfer to and from AirPort!”

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Posted 1 year ago

“We used Shuttle Direct for our airport transfer in Tenerife, and whilst it seemed a little silly (and not very environmentally friendly) for us to have a mini-bus capable of holding 20+ people all to ourselves, both journeys were on time and professionally completed.”

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Posted 1 year ago

Thank you for your feedback! We're glad to hear that your airport transfer in Tenerife went smoothly and both journeys were on time and professionally conducted. Regarding the size of the vehicle, we understand your concern about using a larger minibus for just a few passengers. Please know that our vehicles are often utilized for various services, and in some cases, it may be more efficient to use a larger vehicle that is already nearby to ensure timely pickups and drop-offs for all our customers. Thank you for choosing us, and if you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!

Posted 1 year ago

“Puntual, a un precio racional, cómodo y con conductores muy amables. Sin duda, recomendaría el servicio.”

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Posted 1 year ago

“All to Long waiting”

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Posted 1 year ago

We apologize for the long waiting time you experienced during your shuttle service. Shuttle transfers operate on a shared basis, picking up multiple passengers from different locations before heading to the destination. This process is aimed at providing cost-effective transportation for all passengers. However, we understand that the wait may have been longer than expected, and for that, we sincerely apologize. Your feedback is crucial to us, and we will review our procedures to improve the overall efficiency and reduce waiting times. Thank you for your understanding, and we hope that despite the inconvenience, you had a pleasant journey overall. If you have any further questions or concerns, please feel free to contact our customer care team.

Posted 1 year ago

“Super Service. Am Flughafen wartete der Bus bereits auf uns und zurück zum Flughafen wurden wir sogar mit einem Auto gebracht, obwohl wir den Shuttle Service gebucht haben. Das Auto hat uns sogar 10 Minuten vor vereinbartem Zeitpunkt direkt vom Hotel abgeholt. Jederzeit wiederzuempfehlen.”

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Posted 1 year ago

“Great instruktions at Palma airport and a nice driver. Everything was good!”

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Posted 1 year ago

“Der Transfer hat Gibbins zurück super geklappt. Beide Fahrer waren sehr freundlich und überpünktlich.”

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Posted 1 year ago

“Top service - top cars - top drivers”

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Posted 1 year ago

“Negative busdriver. Left the hotel before the time we got.”

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Posted 1 year ago

Thank you for sharing your feedback with us regarding your recent shuttle service experience. We apologize for any inconvenience caused by the bus driver leaving the hotel before the scheduled time. Please understand that our shuttle services are designed to accommodate multiple passengers, and we follow a set schedule to pick up all passengers at their respective locations. Unfortunately, if some passengers are not ready at the designated time, it can result in delays for the entire group. While we strive to maintain punctuality, we also have to consider the time constraints of other passengers and the overall efficiency of the service. We deeply regret any inconvenience caused to you due to this situation. Your comments are essential to us, and we will use them to improve our services and communication with our drivers. We will reinforce the importance of adhering to the schedule while also ensuring that passengers are given reasonable time to board the shuttle. Once again, we apologize for the negative experience you had and hope that you will consider giving us another chance to provide you with a smoother and more enjoyable journey in the future. If you have any further concerns or questions, please feel free to contact our customer care team.

Posted 1 year ago

“I think Shuttle Direct are brilliant. Again, as always our pick ups last week went very well. I always use Shuttle Direct, they are always professional, pleasant and helpful. Wouldn’t ever use anyone else. They are an excellent company.”

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Posted 1 year ago

“The driver was exceptional .he brought us to retrieve our keys from the agent and than brought us to the apartment which he was not supposed to do. He was so nice to us when we needed help”

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Posted 1 year ago

“Very good..”

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Posted 1 year ago

“Polecam jesteśmy zadowolone”

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Posted 1 year ago

“The drivers were both good and drove responsible. The only negative was that one of us had to sit backwards.”

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Posted 1 year ago

“Everything was perfect!”

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Posted 1 year ago

“Cannot fault, a very, very good service.”

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Posted 1 year ago

“competent driver, waited for delayed plane stopped for food when we needed it. very happy with the service.”

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Posted 1 year ago

“Good service. The ride from the Alicante airport to Benidorm took 45min”

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Posted 1 year ago

“I have been using Shuttle Direct for many years and they have never let me down. Always on time, high quality vehicles, driver was friendly, helpful and professional. I will continue to book all my transfers with Shuttle Direct as I always have peace of mind and can be assured of a great service”

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Posted 1 year ago

“Ottimo servizio”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews