Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

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“Service top”

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Posted 1 year ago

“Great airport transfer service, as always - thank you!”

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Posted 1 year ago

“Excellent service. Great communication, easy to use the service. Best prices. Taxi service was on time with friendly drivers. Would definitely use these again. And have recommended to friends”

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Posted 1 year ago

“The bus was fine. The outbound driver was great. But on the retur transfer the driver was very sick. He had a dry cough. He coughed every minute all the way. It was a very long hour. We offered him water which he declined. My daughter who sat next to him had to lay over me to escape from his cough. Few days later half the people on board was sick. Not the best way to end a vacation and start school again. On the good side: easy to book. Drivers were on time. Nice vans. First driver was great.”

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Posted 1 year ago

We sincerely apologize for the distressing experience you had during your return transfer. Your feedback is of utmost importance, and we deeply regret any inconvenience caused by the driver. This falls far short of our service standards. We appreciate your understanding in offering water, and we're sorry for the discomfort you and your daughter endured. We're pleased that your initial driver and booking process were positive. We will use your feedback to strengthen our services and prevent such situations in the future. If you need further assistance, please reach out to our customer care team.

Posted 1 year ago

“Vehículos nuevos y conductores amables y profesionales. Puntualidad.”

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Posted 1 year ago

“En la llegada el autocar tardó 1h en salir del aeropuerto hacia el hotel. hasta que no estuvo lleno no inició el viaje. Fue demasiada espera, hasta que no fue una persona a quejarse no salimos. La recogida del hotel fue muy puntual y rápida. Te recogen con bastantes horas de antelación de tu vuelo. Fue muy bien.”

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Posted 1 year ago

“Excellent drivers and really nice vehicle in both directions. Appropriate child car seats were somewhat lacking but our expectations were already low in this space given other travel experiences.”

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Posted 1 year ago

“We were a bit worried about this service, but everything was great, the bus stops at the nearest bus stop to your hotel.”

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Posted 1 year ago

“Great reliable service”

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Posted 1 year ago

“Excellent service. Quick and easy transfers in lovely coaches. Arrived on time, friendly drivers and very efficient service. Would recommend.”

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Posted 1 year ago

“Me and my family was absolutely disgusted with the service we received on being picked up from our villa to the airport yesterday, it was very hot in the bus and the driver had his window down the whole way there and no aircon on at all, my children was very very hot and uncomfortable, when we entered the bus we had a bag full of crisps and drinks which we was taking to have at the airport for the the children the driver said very rudely to my partner NO FOOD OR DRINK! Which we wasn’t intending to have anyway. I was even afraid to give my 5 year old son a bottle of water just in case the driver told us off, on exiting the bus and collecting our luggage from the rear we had no help whatsoever with 8 peoples luggage the driver just stood there and watched us struggle, my father had €20 in his pocket to give the man a tip as he was the same man that took us to our villa but I refused to not even give him a cent, he is a very very rude man and as the cause of him you will never have our custom again. The driver was ALEX!!!”

Helpful Report

Posted 1 year ago

We are deeply sorry for the distressing experience you and your family had during your recent transfer to the airport. Please accept our sincerest apologies for the discomfort caused by the hot conditions in the bus, the driver's behavior, and the lack of assistance with your luggage. Your feedback is incredibly valuable, and we take your concerns seriously. We absolutely understand your frustration, and we assure you that this is not the standard of service we aim to provide. We will address these issues with our team, especially with the driver in question to ensure that such incidents do not repeat in the future. Thank you for bringing this to our attention.

Posted 1 year ago

“Super Shuttle”

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Posted 1 year ago

“I booked this for a private transfer in an xl van ( no mention of a shuttle ) on arrival I was told it was a shared shuttle and I'd be dropped off at the closest pick up point from My destination, a 6 minute walk with a 1 year old and 5 year old and 4 suitcases . Very poor . No communication, I was told I should have received an email . I got nothing”

Helpful Report

Posted 1 year ago

We deeply apologize for the confusion and inconvenience you experienced during your recent transfer. Your feedback is important to us, and we sincerely regret that your expectations were not met. Your concern has been forwarded to our customer care team for a thorough review. We are committed to understanding what went wrong and making the necessary improvements to prevent such situations in the future. We are sorry for any lack of communication regarding the transfer type and the drop-off point. We understand the frustration this situation caused you and your family, especially with young children and multiple suitcases. This is not the experience we intend to provide. Please rest assured that we are taking your feedback seriously and working to ensure better clarity and communication in our services. If there is anything else you would like to share or discuss, please feel free to reach out to our customer care team. Once again, we apologize for the inconvenience you faced and thank you for bringing this to our attention.

Posted 1 year ago

“Perfect! Bus was op tijd! Om aan te raden! Geweldig!”

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Posted 1 year ago

“Very easy to use and taxi arrived at the time required. Would definitely use again.”

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Posted 1 year ago

“Fue GENIALL”

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Posted 1 year ago

“25 min leat”

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Posted 1 year ago

We apologize for the 25-minute delay and any inconvenience it caused. Your feedback is important, and we'll use it to enhance our service's punctuality.

Posted 1 year ago

“Great service. Comfortable coach. Friendly driver. Easy to book. Great value for money . Emailed details of return journey ….easy !!!”

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Posted 1 year ago

“Muito bom, simpatia e rapidez e cuidado com os passageiros”

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Posted 1 year ago

“Ho usato questa società a Maiorca e anche l'anno scorso a Minorca, puntuali e ottimo rapporto qualità prezzo, consiglio.”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews