Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“They were very efficient, punctual and polite! Didn’t have to wait long at the airport and was quickly directed to the right bus! Would definitely recommend!”

Helpful Report

Posted 1 year ago

“The price of the transfer was great but the service was not. The driver was not helpful in any way, you could not hear what she was saying when we stopped at the stops as she spoke so quietly. Also the amount of time it took ridiculous it took almost 2 hours. Would not use the service again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not satisfied with your recent shuttle service experience. We understand how frustrating it can be when the service provided falls short of your expectations. We do offer a private transfer service which provides a more personalised experience for our customers. This option ensures that you have a dedicated driver who will assist you throughout your journey and provide clear communication at all times. Regarding the length of the journey, this may depend on various factors such as traffic and the number of stops along the way. We aim to provide the most efficient service possible, but sometimes external factors may impact the travel time. We appreciate your feedback as it helps us to improve our services. If you would like to discuss your experience further or have any other feedback, please do not hesitate to contact us

Posted 1 year ago

“Although the driver was punctual, friendly and the car was extremely clean, due to four people travelling I was given no option but to hire a Van at a higher price. However it was a sedan that met us so I ended up paying for something we didn’t need. I am waiting for a confirmation of a refund.”

Helpful Report

Posted 1 year ago

Thank you for your review and we apologize for the inconvenience you experienced during your recent trip. We have forwarded your feedback to our Customer Care department, and they will contact you shortly to investigate the matter and provide a resolution. Once again, thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

Posted 1 year ago

“On time, very pleasant driver,spotless clean car”

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Posted 1 year ago

“Great service and comfy clean cars. Always use them”

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Posted 1 year ago

“Thanks a lot! Smooth transfer, polite drivers, perfect timing - excellent experience.”

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Posted 1 year ago

“Good service”

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Posted 1 year ago

“brilliant service right on time from airport and back would differently recommend”

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Posted 1 year ago

“I was dropped at el prat Barcelona 4 hrs before my flight time,”

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Posted 1 year ago

Thank you for taking the time to leave your feedback regarding your recent shuttle experience. We apologize for any inconvenience caused by the timing of your drop-off at El Prat Barcelona. We understand that arriving at the airport too early can be frustrating and we apologize for any inconvenience caused. If you have any further concerns, please do not hesitate to contact our Customer Care department who will be happy to assist you further. We hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Great service from Chania no problem with return pick up & kept informed throughout.”

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Posted 1 year ago

“Shuttle from Alicante airport to Benidorm to ages it waited over 45 minutes for passengers that didn't show. Not a Speedy Shuttle at all”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding your recent shuttle experience with us. We apologize for the delay you experienced waiting for passengers who did not show up. We understand that your time is valuable, and we strive to provide a speedy and efficient service to all of our customers. Please be assured that we have taken note of your comments and have passed them on to our operations team to investigate. We will do our best to ensure that this does not happen in the future. We appreciate your business and hope to have the opportunity to serve you again in the future. If you have any further concerns or feedback, please don't hesitate to contact us.

Posted 1 year ago

“Very prompt departure from Alicante airport, good communication, received email confirming return pick up a couple of days prior to departure which was reassuring. Our collection was also prompt and on time. We did have a number of pick-ups enroute to the airport so it took us over an hour to leave Benidorm but I suppose that's just the luck of the draw as to how many people/locations are booked on the day. Despite this we would use again, reasonable rates and reliable.”

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Posted 1 year ago

“Bus was on time comfortable journey to and from airport”

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Posted 1 year ago

“Highly recommend , excellent service from start to finish”

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Posted 1 year ago

“Professional and efficient”

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Posted 1 year ago

“Great service. Prompt and efficient.”

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Posted 1 year ago

“We had a late flight coming in during the off season, we waited about 10 minutes for the other passengers. Cheap and quick!!”

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Posted 1 year ago

“I was initially a little cautious regarding transfers to Mayrhofen due to Snowbombing 2023 but the service provided by Shuttledirect eased my nerves. Comfortable, punctual and reasonably priced - What more could you ask for? Highly recommended. Thanks, Jacq”

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Posted 1 year ago

“No working seat belts in the car, my partner was pregnant & the driving was driving extremely fast. Had to sit for 45 minutes with no seat belt”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your recent trip. We take this matter seriously and are currently investigating the issue you have raised regarding the seat belts in the car. The safety and well-being of our passengers is of utmost importance to us, and we assure you that your concern will be addressed. Our customer care department has been advised and will be in touch with you shortly. Once again, we apologize for the inconvenience and thank you for bringing this to our attention.

Posted 1 year ago

“the bus was waiting at the airport. left us very close to the hotel. emailed the day before departure for pick-up time. no problems all went well, I would use this company again and recommend it to others”

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Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews