Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,207 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,207 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

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“Always a coach in waiting. Cheap fares. Nice coaches, comfortable seats. Quick and easy drop offs.”

Helpful Report

Posted 1 year ago

“Not advertised correctly. Image showed small mini van or bus. Told journey would be 40 minutes. We were on a huge coach which made around 15 stops. 2 and half hours with a toddler! Awful journey 40 minutes.”

Helpful Report

Posted 1 year ago

Geraldine, thank you so much for taking the time to let us know about your experience. We appreciate you giving us your valuable feedback and we are sorry that the journey did not turn out to be as expected. Shuttle images show van and a coach as we do not know beforehand what vehicle the service will be performed with. Again, thank you for taking the time to get in touch with us.

Posted 1 year ago

“Both the trip from the airport to the hotel and the way back was very pleasant, the drivers were very helpful, carried our luggage, were on time and very friendly. Couldn’t have been better!”

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Posted 1 year ago

Thank you so much for the 5 star rating! We are delighted to hear that your transport experience with Shuttle Direct was so pleasant and that the drivers were so helpful, on time and friendly. We really appreciate your kind words.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you so much, Jan, for your generous 5 star rating of Shuttle Direct. We are so pleased to hear that you had an excellent service! We are also delighted that you are a regular Shuttle Direct customer - we look forward to helping you with your next trip soon!

Posted 1 year ago

“Great service from Palma to Cala Millor . Even when our flight was delayed by 3 hours and we arrived in Palma at 1am there was still a shuttle there to take us right to our hotel door. Very reasonable price too just €12.80 per person.”

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Posted 1 year ago

Thank you so much for your kind words, Louise! We are so glad that you had a pleasant experience travelling from Palma to Cala Millor with us. We really appreciate your loyalty as a returning customer, and look forward to providing you with great service for many more years to come.

Posted 1 year ago

“An absolutely fantastic service. Great value, Have used them several times now. Always on time. Always spotlessly clean vehicles and couteous, friendly, professional drivers. Really easy to find at arrivals. Great communication both arriving and departing. Simply can't fault them!”

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Posted 1 year ago

Thank you so much for your rating and for your lovely words about Shuttle Direct, Steve! We really appreciate you being a loyal and repeating customer of ours, and we look forward to seeing you again soon.

Posted 1 year ago

“We recently used Shuttle Direct for our transfers on a trip to Venice. The service was absolutely fantastic, we would definitely recommend and use again in future.”

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Posted 1 year ago

Thank you so much Tracy for your 5-star rating of Shuttle Direct. We are very glad to read that you had a great experience with us on your trip to Venice and that you would recommend our services to others and use us again in the future. We really appreciate your support for Shuttle Direct and look forward to having you with us in the future!

Posted 1 year ago

“Great service and on time”

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Posted 1 year ago

Thank you, Kathy, for your rating of Shuttle Direct! We are so glad to hear you were impressed with our great service and that you arrived at your destination on time. Your kind words mean a lot to us.

Posted 1 year ago

“brilliant service from start to finish. never been let down by this company”

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Posted 1 year ago

Thank you for the 5 star rating, Jason! We are so glad you had a brilliant experience with Shuttle Direct from start to finish. It means a lot to us that you are a returning customer and we hope that you continue to enjoy our reliable services.

Posted 1 year ago

“Thank you very much that's I can give you my opinion.We met with the rude behavior of the bus driver, which is why the opinion is so low, while the lady in the office was very nice and helpful.”

Helpful Report

Posted 1 year ago

Thank you so much for your honest feedback, Pejazyr. We really appreciate you taking the time to share your experience with us. We apologize for the unprofessional behavior of the bus driver, and are grateful that the lady in the office was helpful. We will be reviewing and taking corrections where needed.

Posted 1 year ago

“I like Shuttle bus service.”

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Posted 1 year ago

Thank you ! We're so glad you like our bus service. At Shuttle Direct, we strive for customer satisfaction and we appreciate your feedback! Thanks again.

Posted 1 year ago

“Excellent service. Polite and friendly driver. Thank you for waiting for me. I would definitely use the service again.”

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Posted 1 year ago

Thank you, Zita, for your 5 star rating of Shuttle Direct and for being a repeat customer! I'm glad to hear your driver provided excellent service and was polite and friendly. I'm also glad that you were able to make use of the service again and that the driver waited for you. We truly appreciate your repeat business!

Posted 1 year ago

“I will never use them again, they took my booking and money then cancelled it.”

Helpful Report

Posted 1 year ago

We are extremely sorry to hear about your negative experience. It's important for us to investigate and take appropriate action to ensure our customers receive the best service. Our Customer Care department has been notified and will be contacting you to offer a suitable resolution.

Posted 1 year ago

“Excellent service. Reasonably priced.”

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Posted 1 year ago

Thank you so much, Kishorsinh! We appreciate your kind words about our excellent service and reasonably priced offerings. It's great to know that you have been a returning Shuttle Direct customer, and we look forward to having you on board again soon!

Posted 1 year ago

“Nobody meets me take from account 26€,when I ask refund they said that’s your problem and stuff screaming on me. Never again not recommended. I not get my money back.”

Helpful Report

Posted 1 year ago

Dear Inese, Thank you so much for taking the time to tell us about your experience. We truly apologize that you did not have the experience that you were expecting, particularly with regards to the way you were treated. We would love to have the chance to review the circumstances happened and reach a positive resolution. Our Customer Care will be in contact with you. Once again, thank you for bringing this situation to our attention.

Posted 1 year ago

“The driver was waiting for us when we left the arrivals at the airport. The vehicle that was taking us to our Hotel was an Executive Mercedes, beautifully clean. The driver was professional and friendly. Our return journey was punctual. I would highly recommend this service.”

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Posted 1 year ago

Thank you very much for your wonderful 5 star rating, Caralyn! We are delighted to hear that your journey with Shuttle Direct was an enjoyable one, with our driver awaiting you at the airport and providing a comfortable, professional journey in the Executive Mercedes. We take great pride in providing punctual and reliable service so we are pleased that you would highly recommend us. Thank you for choosing Shuttle Direct!

Posted 1 year ago

“Very punctual. Everything went well”

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Posted 1 year ago

Thank you for your 5 star rating, Mary! We're very glad to hear that everything went well and that you found our service to be very punctual. We truly appreciate your feedback and kind words!

Posted 1 year ago

“Great friendly service”

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Posted 1 year ago

Thank you for your rating of Shuttle Direct, Corinna! We appreciate your positive feedback about our great friendly service.

Posted 1 year ago

“Great service”

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Posted 1 year ago

Thank you for reviewing us!

Posted 1 year ago

“Very prompt and efficient. Very good value for money.”

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Posted 1 year ago

Thank you so much, Mary, for giving us a 5-star rating! We are so glad to hear that you found our service to be prompt and efficient, as well as great value for money. We appreciate your continued patronage!

Posted 1 year ago

Shuttle Direct is rated 4.5 based on 2,207 reviews