Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.47

4.5 Rating 2,226 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Ok but sadly not as good as they used to be. Since covid like a lot of other businesses their service has gone downhill. I do have specifics but as we will probably use again I’d rather that drivers kept their jobs! I will say that their staff are still friendly and reliable, just not as professional as before so this could be a training issue.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your recent transfer with us. We are taking steps to ensure that our services continue to meet the high standards our customers have come to expect from us. We appreciate your loyalty and hope to have the opportunity to provide you with a better experience on your next transfer.

Posted 1 year ago

“Bus nearly full on arrival. Still had to wait about 40 mins to leave airport. 2 more couples arrived within 20 mins but driver didn't go immediately. People already on the bus before we arrived looked like they had been waiting quite some time. Passengers started leaving to get water. Smooth journey once on our way.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us. We are sorry to hear that you experienced a delay in leaving the airport due to waiting for other passengers to arrive. We understand how frustrating this can be and apologize for any inconvenience caused. Please be assured that we will look into this matter further and take the necessary steps to ensure that our services are more efficient in the future. We appreciate your patience and understanding and hope that you will give us another opportunity to provide you with a smoother and more efficient transfer experience. Thank you for choosing our services.

Posted 1 year ago

“No driver with name on sign waiting for us in airport on arrival like usual. Instead directed to an office where you are given a ticket for a taxi. Then having to queue up for a taxi with everyone else. Not sure what the point of pre booking a transfer?”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience caused during your recent transfer with us. Occasionally due to unforeseen circumstances, we may have to make alternative arrangements. We understand that this was not the experience you were expecting, and we are sorry for any frustration or inconvenience caused. We hope that you will give us the opportunity to serve you better in the future and we will make sure that this will not happen again. Thank you for sharing your feedback with us.

Posted 1 year ago

“Journey from resort to the airport was perfect Unfortunately on the airport to resort transfer I was delayed for more than an hour at border control and luggage reclaim so the transfer left without me. I had to pay for a taxi transfer”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us. We apologize for any inconvenience caused by the delay in your transfer. Please note that we have a protocol in place for delays, which includes monitoring flight schedules and contacting clients if there are any changes. If we are unable to contact you, we mark a no-show and release the vehicle for other bookings. We understand that this was frustrating for you, and we apologize for the inconvenience caused. We hope that this will not deter you from booking with us in the future.

Posted 1 year ago

“Verre Nice !!”

Helpful Report

Posted 1 year ago

Thank you very much for your kind words! We appreciate your feedback and are glad to hear that you had a positive experience with us. If there is anything else we can do to improve your future experiences, please don't hesitate to let us know.

Posted 1 year ago

“Outward journey car/driver fine 5/5 Return journey car was punctual driver ok but really smelt badly of smoke as did the car! The driver was also perpetually coughing - not nice 1/5”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your return journey. We take your feedback very seriously and have informed the relevant department to ensure that such incidents do not occur in the future. We offer our sincere apologies for any discomfort caused to you during the journey. Please be assured that we will investigate the matter and take necessary actions to prevent this from happening again. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“We had to wait 15 mins on arrival due to the driver being late,picked up on yime.”

Helpful Report

Posted 2 years ago

Thank you for your review and for choosing our service. We apologize for the delay upon your arrival, as we understand that it can be frustrating. However, we are glad to hear that your return transfer was on time. We will continue to work on improving our service to ensure that we meet your expectations in the future. Thank you for your feedback.

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,226 reviews